4.6
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Hi,
Planning an event is exciting and something to look forward too! Not being able to attend to due to a health issue unexpectantly is difficult to navigate. If you have ticket coverage it makes it a little better as you can at least get most of your money back in a hard time to navigate.
I recently had an issue with my Skullcandy earbuds, and thankfully I had them covered with XCover. The entire claims process was surprisingly fast and easy — I submitted my claim online with just a few clicks, and within a few days, I had a resolution. XCover kept me updated every step of the way, and their customer service was super responsive and helpful.
I was honestly expecting a drawn-out process like with some other warranties, but this was a total breeze. Really impressed with how smooth everything went. Definitely worth having the extra coverage!
No quibble, very prompt, very pleased.
We will eventually be able to rebook another event to make up for missing out on this one )due to circumstances beyond our control) much appreciated.
Thank you.... X
Thank you much for attending to this so promptly, given that I left a long delay since first contacting you. I apologise. It has been a very difficult year. Thank you for concluding this so quickly. Kindest Regards, Karen Gladysz-Gryff
XCover makes insurance simple, fast, and stress-free - which is why millions of global customers trust us to protect the things they love and do. Our worldwide, follow-the-sun support is right here when you need a helping hand - anywhere, any time. When it comes to claims, no one likes to wait. We've replaced snail mail and paper trails with an easy online process and instant payments. You can trust us, as we are backed by some of the world’s largest insurers.
Sydney, Australia
4.6
47K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
Ordering used merchandise online is risky. I am glad the insurance was available at a reasonable price.
Date of experience: April 22, 2025
The process was really quite easy. The hardest part was getting the correct documentation together. That was not hard either as I keep pretty good, accurate records.
Date of experience: April 21, 2025
Much faster than waiting for Booking.com to refund my money
Date of experience: April 21, 2025
it was very easy to use & understand -
Date of experience: April 21, 2025
I recently had an issue with my Skullcandy earbuds, and thankfully I had them covered with XCover. The entire claims process was surprisingly fast and easy — I submitted my claim online with just a few clicks, and within a few days, I had a resolution. XCover kept me updated every step of the way, and their customer service was super responsive and helpful.
I was honestly expecting a drawn-out process like with some other warranties, but this was a total breeze. Really impressed with how smooth everything went. Definitely worth having the extra coverage!
Date of experience: April 07, 2025
Easy to use website. Haven't yet taken trip so not yet need to use.
Date of experience: April 21, 2025
THIS IS NOT A SCAM. IT REALLY, REALLY WORKS! I am BEYOND grateful that I chose to get X-Cover before my trip. My baby girl got ill, and her pedi did not clear me to take my trip. I was sooo worried that this company would not take my claim seriously or give me the run around, especially after reading some online reviews, maybe they came from people who were not complete in all their documentations, idk all I know is that the process was seamless and very QUICK!! No delay, no games whatsoever! I am so grateful bcz otherwise I would have been out over 3k!
Date of experience: April 11, 2025
Very quick and simple process. When extraordinary circumstances prevent you from travelling, it is important that the insurance is fast and efficient. Very happy with the procedure and the outcome. Thank you.
Carlos.
Date of experience: April 21, 2025
Very easy to set up login. In a matter of minutes.
Date of experience: April 21, 2025
Frankly, I was surprised just how easy this company made it for me to recieve a refund with the insurance purchased for my flight. This appears to be a honest company.
Date of experience: April 21, 2025
Site seems easy to use and straight forward. I can only truly rate them if I have to make a claim at any point but so far so good
Date of experience: April 21, 2025
Unexpectedly had to change our plans claims process was easy and resolved quickly. Thank you
Date of experience: April 21, 2025
Easy to communicate, understanding our situation made it stress free
Date of experience: April 19, 2025
Date of experience: April 21, 2025
Only just taken out this protection cover so unable to give a review
Date of experience: April 21, 2025
I insured my TV with XCover and I'm pleased as punch I did. 2 years in from purchasing my new TV, a fault occurred. It was very easy to put a claim in via their website and they were brilliant all the way. Unfortunately, to replace the required part needed was difficult. So I was paid out in FULL for the cost of my TV at purchase. I would definitely recommend this company, it's the first time I've had to make a claim, but I have used their policies for other electrical items I have and will continue to do so. 5*****
Date of experience: April 21, 2025
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