triconresidential.com Reviews 14

Sure — here’s a draft for a clear, professional, and firm review you could post for your complaint:

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I rented a home through Pathlight Homes starting in January 2022. In February 2025, Tricon Residential acquired the portfolio. My lease was set to expire in early February 2025, and I chose to renew in January after learning about the acquisition. However, shortly after renewing, I submitted my 60-day notice on January 31, 2025, planning to vacate by March 31, 2025.

I fully understood I would be held to the Early Termination penalties since I had signed the lease, and I accepted that. What I did not accept — and still have major concerns about — are the excessive and questionable charges I was billed after move-out.

I’ve worked in property management for over 11 years and know the industry standard for how move-outs are handled. A move-out statement with inspection details and photos should typically be sent to the tenant within 3-5 days after vacating. I had to follow up repeatedly, and after two weeks, I finally received the statement, which was dated April 5, 2025, but the email wasn’t sent to me until April 14, 2025.

I immediately attempted to dispute the charges. I was told to submit my dispute via email, which I did on April 14 and again on April 16. As of today, April 21, I still have not received a response.

The charges raised several red flags:

- **Utility Transfer Fees:** During the transition from Pathlight to Tricon, Pathlight still had the utilities in their name. I should not have been penalized for a transfer-related charge during that period.
- **Carpet Padding Removal:** The only carpeted area in the home was upstairs. I expected a standard carpet cleaning fee, but not for carpet pad removal — which seems unjustified.
- **Painting Charges:** I had the home painted prior to moving out, including patching and painting all small holes. Yet I was still billed for painting.
- **Blinds Replacement:** Only one blind was cracked, but I was charged $255. I’ve asked multiple times how many blinds were actually replaced, but no clarification has been provided.
- **Tub Replacement:** I was charged for a tub replacement, which I find baffling, as the tubs were in the same condition when I left as when I moved in. One tub upstairs had a visible crack from before I moved in — clearly patched and resurfaced by the previous owner or Pathlight. It remained functional and unchanged during my lease.

I also requested photo documentation of these supposed damages, which to date has never been provided.

This experience has been both frustrating and disappointing — especially given my background in property management and clear understanding of standard move-out expectations. Communication and accountability have been severely lacking throughout this entire process.

I hope this review helps future renters proceed with caution.

Date of experience: April 14, 2025

Company has been charging for pool cleaning service for 3 months and no one has yet to show up to clean the pool. tried to contact Gina Carr for the last month and will not respond to any emails. just as bad as pathlight.

Date of experience: April 20, 2025

On one hand, we feel very lucky, because we MOVED OUT of our residence BEFORE this company, Tricon, took over management duties from the former Pathlight Property Management (whom we very much loved, by the way) in January of this year, 2025. But on the other unfortunate hand, even though we MOVED OUT last year, BEFORE Tricon even took over, and of course notified the then current management company, Pathlight Property Management of our vacancy, Tricon Residential does not have their "stuff" AT ALL together!!! They have been told by Pathlight, by us multiple times (via emails and phone calls and voicemails), and even by their own lawyers, who attempted to serve us with EVICTION papers (we contacted them and they apologized for the confusion and said they'd let Tricon know) that we MOVED OUT LAST YEAR, way before they even took over!!! Not only do they continue to harass us by auto emails telling us we owe thousands of dollars that we do NOT, but they are IMPOSSIBLE to contact, a real person, by phone and they NEVER reply back to ANY emails, even to multiple emails accounts for them!!! If you elect the "call back" function, when you are on hold for so long when you call, no one EVER calls back then either!! If you do get to talk to someone, it's ONLY if you press the button indicating an interest in leasing one of their homes. But when you ask THEM to help you on another matter, they switch you, MID-SENTENCE even, to the "resolutions department", upon which one will be on hold indefinitely, and NEVER get to speak to someone and NEVER get a call back!! It's madness. Even more, we made sure to close our utility accounts after we moved out, AND even let Tricon know we had done so, just to be good residents, because it was winter, and we did not want the house pipes to freeze or anything, but we found out last week that TRICON set up a NEW utility accounts for us, and in OUR name, and continues to allow those charges to accrue, IN OUR NAME, even though we MOVED OUT last year!!!!

Date of experience: March 31, 2025

I want to start off by saying thank you for letting us know what’s going on behind the scenes with the management transfer. I would have given 5 stars ⭐️ but the payment system is not so user friendly. Meaning that the system gives us a hard time doing online split payments. and then there’s a huge late fee involved. We feel like that should have been waived for all customers involved with the way this new company operates. As to compared to pathlight we were able to do split payments and have multiple accounts payment options; it allowed everyone to pay separately.

Other than that tricon is a good company so far, they have assisted us with the tickets we submitted. & thank you gentlemen and ladies working for tricon, you are appreciated.

Date of experience: February 17, 2025

Don’t rent from this company!!!!! At all, run don’t use them, they don’t care about your safety!! I called to report an issue and when I told the lady that we would not rent from them she laughed!!!! She didn’t even know why….. the reason why is we went to look at a house only to find it not secure!!!! Multiple windows unlocked, back door unlocked and a blanket in one of the closets like someone had been sleeping there……RUN!!!!

Date of experience: February 23, 2025

So far, so crappy! Been with this management
company less than a month and already got an eviction notice! No one called, texted, or e-mailed us that there was a problem with our payment, but then the company had to pay a process server to deliver, then realized that they messed up and still haven't fixed several issues with payments and then are trying to charge me late fee's and other fees for stuff I don't have. They never communicate well and customer service, although very nice, doesn't have a clue!

Date of experience: February 21, 2025

HORRIBLE Company!! Stay far from Tricon. They took over management from Pathlight property management but are just as horrible. They charge so many extra fees over my original rent. It’s ridiculous!

Date of experience: February 19, 2025

I give no stars, but had to give at least one to share my experience,

My residence was transferred to this property management company. I was to be on a month-to-month lease with a rental payment of $2,150.00, up from $2,095.00 to begin February 1, 2025. with my previous rental company Pathlight Properties, LLC. My rented residence was transferred to Tricon without informing me the resident by email, letter or phone, I simply went on the Pathlight website January 27th 2025, to pay my rent and was directed to Tricon who could not be reached by phone or through their website, because the transfer required a PIN from TRICON, who could not be reached. Eventually spoke with someone who walked me through making a payment, which they would not process.

Every step of the transition of management companies has been a complete nightmare, From TRICON's dismissive and extremely rude customer service reps to difficult to navigate websites and rejected full payments. Because they unilaterally decided despite my providing them with emails confirming the month-to-month payment amount agreement with Pathlight, and their eventual welcome email, that stated all terms of my agreement with Pathlight would remain intact, that my rent effectively immediately would be $2,600.00 if I did not sign a lease with them right now! and just as an added bonus gave me added fees. a $5.00 lease transfer fee, mind you I had nothing to do with the management companies decision... a $14.05 month-to-month lease fee, and a $104.75 late fee AFTER they rejected my payment because this lease, just demanded of me was not signed, or for what ever reason who ever answers the phone or email wants to give me.

They know I cannot move my family out on the street, I don't have the money to hire a lawyer to have my rights respected and the prior agreement with the other property management company honored.

I did not want to sign a lease, I planned to move out in July due to financial issue, and could not move out sooner because my children are not out of school for the Summer until June 2025.... but was forced to by Tricon, stating that they would only honor the $2,150.00 if I signed a 12 month lease. Which I had to do. Their favorite phrase by phone is that is not my department, then they transfer you into a void... I waited the 2 hours and 33 minutes on hold only to have the call drop, called back, told them that the number they transferred me to never responded and how long I remained on hold... dead silence, then a rude, do you want me to transfer you back into the que. and an immediate transfer back into the void, it took 3 days of calling back and stating my concerns, (my rent is due, until I sign a lease, the web site wont let me sign in, and I need to know how to proceed)

Then around the 10th of the month, someone from TRICON starts emailing me basically to strong arm me into signing a lease, the lease is processed on 2/15/25 and NOW I can resubmit payment through their website, but they will only allow me to pay with all the non-sense fees.

TRICON has presented itself as a predatory company, with no regard for its tenants, lacking honor and integrity. I am not dealing with them because I elected to, and given a choice other than sign with us or deal with a period of homelessness, I would not, as I look forward to more unpleasantries with their service over the next 12 months, rest assured, I will be prepared to depart this turmoil at the end of my lease on January 5th 2026... Incase your not looking at dates in this review... Lease was processed on 2/15/2025 and ends January 5th 2026.... (my Pathlight lease expired on 2/2025) the math is not mathing... odd date, to force another lease, but I will be prepared. An honorable property management company does not have to manipulate tenants to retain them, keep that in mind should you willingly elect to lease from them.

TRICON also limits your ability to review them on their website, controlling the narrative, would an honest company do that?

Date of experience: February 14, 2025

well, usually i have nothing but good things to say about Tricon, but when i was denied service to look up in my attic because i have some animals or whatever the hell is up there, they told me that this service wasn't in my lease which makes no sense and so i have to come out of my pocket with hundreds+ dollars to see what's going on & fix the problem and still make rent SMH!!!!!!!!!!!!!!!!!!!!!!!!!!

Date of experience: February 04, 2025

If I could give zero starts I would - this has been the absolutely worst company we have ever had to deal with - from issues day one with repairs that were promised - roof leaks, mold, pool unusable and HOA after HOA violations caused by their lack of care. But try withholding the rent for lack repair and they will start eviction without a care for their tenant's health or safety. Dead beat company - STAY FAR FROM THEIR PROPERTIES!!!!!!!!!

Date of experience: November 21, 2024

I’ve been living in this home for 11 years and I’ve never heard that it’s the tenants responsibility to paint the entire house and for the rent that they’re asking for this is truly ridiculous because if we have to paint we need the DEED so we can paint it the color we want, but according to the lease we have to let them know if we want too but WHY IF WE HAVE TO PAINT OURSELVES? Make it make sense because it’s NOT MAKING ANY!! We almost burned up here from them sending someone out to fix the breaker box who evidently didn’t know what he was doing a few years back. They constantly send contractors out who don’t know anything they just hire people who can’t even read a tape measure or do anything for that matter. Some issues that we’ve reported still haven’t been fixed properly just a shabby, pathetic, awful, horrible service. They redid the kitchen cabinets by painting over them and the countertops, the drawers still get stuck, wheels falling off! I mentioned that it’s mold and all they did was come out and painted over it SO SAD!! The master bathroom shower keeps pealing and all they do is send someone out to paint over it I’ve had this done at least 3 times within a couple of year’s. Just told them about the master bathroom cabinet and they just placed a wood piece of wood under it and nailed it down like that fixed it. They came out to do the foundation and it still has cracks on the patio and in the inside and the paint don’t even match. The stove went out a few years ago and they came and out and replaced it with a easy baker oven instead of the same size that they took out! I can’t even prepare holiday meals in it because it’s so SMALL! We tried to get Stanley Steamer to come out to do the air ducts but they stated that Tricon had to do it bad mistake! They came out and did the air ducts and it’s still dusty! We asked for window screens and they still don’t fit. The patio door is a sliding door and it’s HORRIBLE but they said they can’t find any when in fact Home Depot and Lowe’s still carry them I guess we have to do that too! I have a whole lot to say but it may become a novel. They replaced the carpet for the entire house a couple years ago and it’s not even it look like it’s coming from the base of the wall. This is my 3rd review about them and their ridiculous, terrible, and awful landlord capabilities for those of us who’ve been living in their homes for over at least 5 years.

Date of experience: August 19, 2023

The Company does not care about its tenants. Repairs are subpar, rent after first year is increased by $504 by smuggling it in the fine print. Bully you into a longer lease. One day late fee is upward of $138- Horrible company.

Date of experience: August 06, 2024

They will scam you, ghost you, and in the end they will not be satisfied with robbing you of all your deposit. They will want even more.

Date of experience: January 08, 2023

i liked a contacted company they use; HomeProRestorations. Kathy in Atl. Ga. was great.
Tricon Sux in some many ways, I do not have enough characters to express my reasons why.

Date of experience: March 09, 2022