3.1
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The cost of this Safe Travels Protect policy and coverage were economical. However, it took four months to process a simple medical claim of $250 that was very well documented. I had to contact Trawick three times to complain that I heard nothing from their designated claims manager called Surego. Finally, I received the check. I am glad I did not have a major monetary claim. I felt like the company was waiting for me to give up.
We purchased Trawick/Surego insurance (co-insured through AARDY travel insurance) because it was on the AARP website. Our trip was interrupted due to illness then death in the family. We kept excellent records and turned in all forms. It took 5 months, so many calls and in the end, got about 1/4 of what we expected to get reimbursed for. Frustrating, disheartening, disappointing. The advice of the first agent was completely inaccurate. This company should be completely avoided. It was the last thing we needed after losing a family member and missing a wonderful trip.
Excellent service and provides great policies. In this case needed to increase coverage since my trip, like many, seemed to grow and became several thousand dollars more expensive. Was able to increase the limit in an on-line chat with minimal waiting for an agent. And the agent was knowledgeable and fast.
Worthless claim service. We filed a trip delay claim 66 days ago. Claim was acknowledged and that's been it. After inquiries their email replies are auto generated "We'll get back to you". Phone inquiry messages are not returned.
Trawick International provides travel insurance plans. The options include travel medical, trip cancellation, international student and plans that meet Schengen Visa requirements. Trawick International's plans are underwritten by Nationwide and Crum and Forster.
300 Fairhope Avenue, 36532, Fairhope, United States
3.1
594 reviews
Replied to 40% of negative reviews
Typically replies within 2 weeks
Date of experience: April 21, 2025
The cost of this Safe Travels Protect policy and coverage were economical. However, it took four months to process a simple medical claim of $250 that was very well documented. I had to contact Trawick three times to complain that I heard nothing from their designated claims manager called Surego. Finally, I received the check. I am glad I did not have a major monetary claim. I felt like the company was waiting for me to give up.
Date of experience: March 22, 2025
This company is a scam, they dont process or pay claims. They hang up on you when you try to contact. Deny deflect depose is all they do. SCAM DO NOT USE TRAWICK.
Date of experience: April 18, 2025
We filed a claim with Trawick, which runs their claims through Surego. Filed the claim in November, 2024, and have yet to be contacted by a representative on our claims status. We have contacted them and were told our claim had been escalated on 3/10/25 and still have not hear from them. Unfortunately we didn't have the option to give them a ZERO star rating.
Date of experience: November 24, 2024
Worthless claim service. We filed a trip delay claim 66 days ago. Claim was acknowledged and that's been it. After inquiries their email replies are auto generated "We'll get back to you". Phone inquiry messages are not returned.
Date of experience: April 17, 2025
We booked a cancel for any reason policy in October, 2024. On January 7, 2025 we filed a claim with Trawick, as we had to cancel our trip. As of today (April 15, 2025), we have not been compensated. We have been calling 2-3 times a week following up. We have only been told it is being reviewed. We were initially told it takes 40 business days to process a claim, but we are well past that window with no idea if we will ever get paid on our claim.
Date of experience: January 07, 2025
We purchased Trawick/Surego insurance (co-insured through AARDY travel insurance) because it was on the AARP website. Our trip was interrupted due to illness then death in the family. We kept excellent records and turned in all forms. It took 5 months, so many calls and in the end, got about 1/4 of what we expected to get reimbursed for. Frustrating, disheartening, disappointing. The advice of the first agent was completely inaccurate. This company should be completely avoided. It was the last thing we needed after losing a family member and missing a wonderful trip.
Date of experience: April 09, 2025
Thank you for fixing our policy issue. Very helpful and professional.
Date of experience: April 14, 2025
I filed a claim on 2/19/25 for the missed days of my trip to Mexico due to weather. First they gave me the run around then they stopped responding to me all together. Now I have to file a insurance complaint.
Date of experience: February 19, 2025
Reply from Trawick International
Hi Nicole - Thank you for bringing this to our attention. I'm so sorry you have had a frustrating experience with your claim, and I am happy to report your claim has been processed and deemed payable. Please be on the lookout for an email from the claims team with the determination and amount payable. Again, our apologies for the delay. Thank you. -Melissa
Just sharing my experience and warn people. Traveled to Europe in Nov 2024, had a little medical accident there which required attention. Filled immeiately upon return.April 2025 not even started to review. Phone conversation (numerous) are useless. Outcome - zero. It is 100% fraud, pure and simple. You just give your $$ and nothing back. Actually, you might not need any medical coverage (unless you just drop dead there). Medical services in Europe (we were in Germany) just tiny fraction of what we pay in US.
Date of experience: April 10, 2025
Reply from Trawick International
Hi Anatoly, thanks for your review and bringing this to our attention. I've reached out to our claims escalation resolution specialist to look into this for you. She will review as soon as she can and reach out with any additional questions or info needed. Our sincere apologies for the delay. Thank you.
Great customer service. The representative was friendly & helpful. She was very easy to understand and quickly corrected my issue.
Date of experience: April 08, 2025
Agent very skilled and knowkedgable
Date of experience: April 08, 2025
Excellent service and provides great policies. In this case needed to increase coverage since my trip, like many, seemed to grow and became several thousand dollars more expensive. Was able to increase the limit in an on-line chat with minimal waiting for an agent. And the agent was knowledgeable and fast.
Date of experience: April 07, 2025
I submitted a small claim in December, after numerous calls they tell me they need additional info which I already sent in December. Stay away from Trawick
Date of experience: December 12, 2024
Reply from Trawick International
Hi there -- I'm so sorry this has been your experience. If you can please provide your name and claim number per the request for more information I just sent, we will look into this and try to resolve ASAP. Thank you.
She's very accommodating and knows her job. she answered all the questions I asked.
Date of experience: April 06, 2025
Mary Santander is awesome! She helped me with my travel health insurance. She was very helpful and polite. She deserves pay raise from this company.
Date of experience: April 02, 2025
I placed a claim with mysurego.com that handles their claims in November of 2024. I had to cancel cruise because my husband was having surgery. I received a request for additional information which I supplied. I emailed them several times with no response. I contacted them by phone and each time I got the same response which was the will put a rush on it or refer it to a supervisor. This is frustrating and no way to do business. As of today April 2, 2025 I still have no settlement to my claim. Stay away from this company because they are incompetent and don’t know how to treat their customers.
Date of experience: April 02, 2025
I submitted an extremely damning review on ‘alleged travel insurance’ company after fighting for over 8 months to resolve my claim; I was robbed while on vacation and provided every piece of evidence I could, surpassing their documentation requirements.
Suddenly, after 2 days of writing this review, ABSOLUTELY EVERYTHING on my claim was denied, down to my stolen underwear!
Unsure if I’m convinced this is coincidence! However, does anyone have any advice how to win an appeal against this company?
Also, has anyone actually received any money on their claims?
I’d certainly be grateful and appreciative of any info.
Thanks, in anticipation!!
H.
Date of experience: March 27, 2025
Prompt response to a change of dates for my scheduled cruise
Representatives made it very easy
Hope I never have to make a claim but pray, if I do, it will be this easy
Date of experience: March 26, 2025
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