It’s always refreshing to know that you can speak to a person to either help buy a new plan or start a claim
Arch RoamRight Reviews 1,955
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4.7
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I had a bacterial sinus infection in Bonaire. I was ill the entire trip, but lucky for Arch, not badly enough to cancel the trip. I had to see a Dutch Dr. at a small clinic, two times, for antibiotics Rxs. Each time, I was given a payment receipt and invoice, but was not given a written diagnosis note, and gee, I’m sorry I didn’t have the complete Arch Roamright handbook with me, I was sick and needed to get to the Botika. Upon my return, I submitted my claim for $178. Arch denied it because I do not have a description. I was not given one. So, after 3 years using you, I will not use you again. Congratulations, you coast yourself $10,000 for a policy for next year’s trip.
Cory was my contact and I found him to be very professional, cordial and responsive to my needs. He made the experience of buying insurance for travel a pleasant one. Thanks.
Customer service was very good, but it has taken 3 weeks to get resolution. In my opinion, that's a long time. We had to dig & make phone calls to come up with all of the required documents but our claim was filed within 2 days of returning home from our trip.
Company details
- #9 of 23 best companies in Travel Insurance Company
- #106 of 201 best companies in Travel Agency
About Arch RoamRight
Information provided by various external sources
Arch RoamRight is a provider of global travel insurance, including trip cancellation and emergency medical plans. Arch RoamRight’s domestic and international plans cover leisure and business travelers, vacation and adventure travelers, and students and group travelers.
Arch RoamRight plans are underwritten by Arch Insurance Company, an A+ rated, market-leading specialty insurer. Venture farther and travel smarter with RoamRight.
What is Travel Insurance?
- Reimburses some or all of your travel costs if your trip gets interrupted or cancelled,
- Pays for medical expenses that your primary insurance doesn't cover,
- Reimburses you for lost luggage,
- Helps you with problems you encounter while you travel,
- And much more.
Arch RoamRight Details
Written by the company
Money-Back Guarantee
At Arch RoamRight, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner.
Arch RoamRight will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan.
All cancellation requests must be submitted in writing. You can email your request to customerservice@roamright.com.
*Not available to residents of New York and Washington.
**Residents of Indiana have up to 30 days from the effective date of coverage.
Contact info
Executive Plaza IV, 11350 McCormick Road, Suite 102, 21031, Hunt Valley, MD
- 1-800-699-3845
- customerservice@roamright.com
- www.roamright.com
4.7
Excellent
2K reviews
Replied to 91% of negative reviews
Typically replies within 2 weeks
Invited
Personal attention
It’s always refreshing to know that you can speak to a person to either help buy a new plan or start a claim
Date of experience: April 21, 2025
BE SAFE NOT SORRY, It's too late for insurance once something goes wrong on your trip!
Cory was very professional and help me select a good policy for our trip.
Date of experience: April 14, 2025
Cory was such a kind and responsive rep.
Cory was my contact and I found him to be very professional, cordial and responsive to my needs. He made the experience of buying insurance for travel a pleasant one. Thanks.
Date of experience: April 17, 2025
Invited
Arch Trivialities Deny Claims
I had a bacterial sinus infection in Bonaire. I was ill the entire trip, but lucky for Arch, not badly enough to cancel the trip. I had to see a Dutch Dr. at a small clinic, two times, for antibiotics Rxs. Each time, I was given a payment receipt and invoice, but was not given a written diagnosis note, and gee, I’m sorry I didn’t have the complete Arch Roamright handbook with me, I was sick and needed to get to the Botika. Upon my return, I submitted my claim for $178. Arch denied it because I do not have a description. I was not given one. So, after 3 years using you, I will not use you again. Congratulations, you coast yourself $10,000 for a policy for next year’s trip.
Date of experience: April 02, 2025
Invited
Cory answered all my questions and was…
Cory answered all my questions and was very helpful !
Date of experience: April 17, 2025
Invited
Cory was very helpful
Cory was very helpful. We are first timers going thru this process and he was very patient and answered all our questions
Date of experience: April 16, 2025
Quick & easy to deal with...
Date of experience: April 16, 2025
Policy purchased for family member
Lori answered all my questions. She was very helpful and we placed the policy during the phone call.
Date of experience: April 16, 2025
Invited
Thorough explanation
Date of experience: April 15, 2025
Claim process is a little longer than expected
Customer service was very good, but it has taken 3 weeks to get resolution. In my opinion, that's a long time. We had to dig & make phone calls to come up with all of the required documents but our claim was filed within 2 days of returning home from our trip.
Date of experience: April 15, 2025
Reply from Arch RoamRight
Dawn,
Thank you for taking the time to leave a review. We appreciate your feedback.
Regards,
The Arch RoamRight Team
First go around with Travel insurance, Arch made it easier.
A friend got me started with this company and she did the up front leg work to get the quote. I can only speak about the purchase of the policy. Laurie Ann made it easy & quick to purchase. The paperwork that was provided by the quote did make it easier for me to understand what I was purchasing; more so that other travel insurance policies I had investigated on my own. I was confused and frustrated with this first encounter of buying travel insurance. My friends help and the better written Arch documents improved my ability to understand what I needed for coverage and what I was buying.
Date of experience: April 09, 2025
Reply from Arch RoamRight
Maureen,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Invited
I did not have a claim this trip but…
I did not have a claim this trip but had put in the wrong return date making the trip considerably longer than intended. Once I realized this restitution was promptly made.
Date of experience: April 08, 2025
Reply from Arch RoamRight
Geert,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Job well done
I never thought I would be writing a positive review for an insurance company. Arch Insurance is worthy of that positive review. Following an injury in Chile, I needed to use the services of Arch Insurance. I had to file several claims, one to get home, one for expenses, and one for the lost services relating to the trip in which me and wife could no longer continue. The claims process was fairly simple. However, when I needed to speak to a representative, I was able to speak with someone quickly and was provided with good information. My claims settlements were fair and received in a timely fashion.
Date of experience: March 10, 2025
Reply from Arch RoamRight
Joe,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Called to great service!get information about a…
Called to get information about a policy on a booked trip. The representative answered promptly addressed the question and was friendly and polite.
Date of experience: April 04, 2025
Reply from Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Kindness During a Difficult Time
I was going through a terrible experience with my mom falling just before my planned vacation. The staff at both Gate 1 and Arch were extremely supportive and kind to me during this very difficult time. They held my hand and helped throughout the process. My claim was handled promptly and professionally. I highly recommend both companies.
Date of experience: March 27, 2025
Reply from Arch RoamRight
Michelle,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Flawless service
Prompt action. Kept me informed. No hassles whatsoever!
Date of experience: March 24, 2025
Reply from Arch RoamRight
Prakash,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Invited
I didn't really need to use the…
I didn't really need to use the insurance!!! that was great! But, I'm glad I had it just i case'''''''
Date of experience: March 14, 2025
Reply from Arch RoamRight
Jean,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Invited
It was great having knowing that if my…
It was great having knowing that if my trip was delayed or canceled, from snow delays, it was covered. I made mistake of not purchasing entire cost up front. I thought the trip was going to be less. I ended up paying more as the trip got closer
Date of experience: March 05, 2025
Reply from Arch RoamRight
Jon,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Good customer service and support
Good customer service and support
Date of experience: March 28, 2025
Reply from Arch RoamRight
Loukisha,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Megan was more than helpful
Megan was more than helpful. She offered solutions to my inquiry without my even asking. Customer service one rarely sees today.
Date of experience: March 27, 2025
Reply from Arch RoamRight
Judy,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
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