RBC Reviews 1,529

Worst bank in the world charge u for things they shouldn't steal money from ur acct over charge monthly fees rbc is a disgusting bank with horrible service an even worse telephone help

Date of experience: April 21, 2025

They won't answer questions via secure online messaging. Constantly asking me to call or make a branch visit. As if the people there see different screens than the online people. They all see my account info - this is just a marketing ploy / laziness.

Date of experience: April 19, 2025

When a worker requests to withdraw their funds, they suspend the account immediately. Talking to their support team feels like speaking to a robot. It's a useless website. biggest scammer website. As a regular customer seeking a refund, EthicalServer handled my case with precision, ensuring all issues were resolved effectively and leaving me highly satisfied with their support services!!!

Date of experience: April 18, 2025

Rbc teller takes long to help . First banks have reduce number of tellers in branch. It takes average person 20 - 30 min just to get work done in banks .

Date of experience: April 16, 2025

Horrible bank of greed, treason and corruptions perpetrated on both Real Canadian RBC workers and RBC clients with blatant racist greed of hiring useless unskilled incapable non-English speaking DEI (Didn't Earn It) replacements.
My friend who worked RBC for 30 years was ordered to trian these forgien incompayents for 3-4 weeks and after completed saw work week reduced from 44 hrs to 20 hrs a week, in split shifts, (2 hrs in morning, go home and return for 2-3 hrs afternoon.
(10 Apr. 2013)
RBC under fire for outsourcing Canadian jobs

The decision to utilize temporary workers instead of Canadians has seen one of the country’s biggest banks probed over possible policy breaches.
Foreign workers are a vital part of Canada’s economy and hiring environment, but by government regulation they should only be used when Canadian workers are not available – so why are 45 RBC employees on the chopping block as Indian workers were moved across the world?

Ottawa confirmed this week that it approved the move, but said it would only have approved it if they were being employed by subcontractor iGate, a California-based company. An office of Human Resources and Skills Development probe was underway to investigate specific details including whether the Indian workers were reporting directly to RBC or to iGate.

RBC claims they are not guilty of replacing Canadian workers because they are simply outsourcing the department to a supplier. However, if the government review finds the incoming workers were employed even partly by RBC the organization could be in trouble.

“If these workers were brought to Canada on LMO-based work permits, then either the employer may not have been fully straightforward with Service Canada about their plans, or someone at Service Canada might have been asleep at the wheel,” said Toronto lawyer Chantal Desloges, who has helped guide corporate clients through the LMO process.

“Service Canada would have approved the LMOs based on the fact that iGate is the employer. If the de facto employer at some point became RBC then this could be a compliance issue with the terms of the LMOs and the work permits as well.”

Minister of Human Resources and Skills Development Diane Finley described the situation ““If true… is unacceptable”, if accurate, as “unacceptable”, and customers seem to agree with many taking to Twitter and Facebook to express their disappointment – and intention to take their business elsewhere.

In a move adding insult to injury, the employees being replaced were training the incoming workers, according to Dave Moreau, an affected worker.

RBC’s chief human resources officer Zabeen Hirji said that while the company may need to find a better way to train the new staff, it was working with a supplier, not hiring new employees.

“I can certainly sympathize with the employee and I can understand that it’s a difficult situation. Change is difficult and different people react to it in different ways,” Hirji told the Toronto Star. She also specified that the bank was trying to find new roles for affected staff.
Human Resources Director (HRD)

Date of experience: April 15, 2025

I will be breaking my mortgage with RBC and going with a different bank

Date of experience: April 15, 2025

Deeply disappointed in RBC’s complete lack of compassion and basic decency.

My mom has been in the hospital for three months and is now permanently disabled—she will never walk again. While trying to manage her finances from a hospital bed, RBC’s online banking system failed when she needed to make a credit card payment. She gave me cash and asked me to go in and pay it on her behalf.

When I went to the branch, they flat-out refused to accept the payment because I am not an RBC customer. No alternatives, no empathy, no effort to help. The staff were cold, dismissive, and completely unhelpful.

I contacted my own bank to compare, and they confirmed they would absolutely accept a payment in this situation. So no, this isn’t standard banking policy—it’s RBC’s policy, and it’s harmful.

This experience made one thing very clear: RBC is not a bank for people with disabilities or those who rely on loved ones for support. If you or a family member ever become incapacitated, do not count on RBC to show understanding or basic human decency.

RBC should be ashamed of how they treated someone trying to help their disabled mom.

Date of experience: April 14, 2025

i would literally give them 0 stars if i could, i have had a bank account there for my whole life. i have had a corporate account with them for 7 years. today they cancelled my visa without call, email, or mailing any type of information. over a whopping 24.32 which my chequeing has over six figures. and ontop of this the people on the support have waisted 2 hours of juggling me back and forth to tell me all of my collected points have been erased. i will be moving all of my accounts to td or bmo once i do more research on which bank has actual customer support, and does not outsource to ESL workers.

Date of experience: April 11, 2025

I live in the United States, and I go to Toronto to shop regularly. I decided to open an RBC account in Canada so I can avoid dealing with the foreign exchanges every time. This turned out to be a nightmare. From what I understood, i need to open two accounts. One is a Canadian Checking account, and another is a "US Checking" account. They have two types of "US Checking" account. One is through Canadian and another is through US side. The one I wanted was the US side checking as I want to easily transfer the money to that account from my other US banking accounts. After three attempts and multiple visits to the Canadian branches (as there is only one US branch which is in the state of Georgia, United States), they signed me up with a Canadian checking and another "RBC US Personal Account" and the bank personnel explained to me that I should be able to do what I wanted to do by transferring money easily from my US bank accounts to the "RBC US Personal Account". Later on I found that the Canadian bank personnel (supervisor) was wrong as she confused the functional of that "RBC US Personal Account" with the Checking account that I will get when I open the account with the RBC US branch in Georgia. After talking to the US branch personnel, in order to open the account, they wanted me to email them copies of my two state issued documents (driver's license, passport card and my SSN) and I refused to do for very obvious reason. Needless to say, that I wasted a lot of my time and attention on this matter. Don't make the same mistake I did. Go try other banks.

Date of experience: April 11, 2025

I rarely write reviews, but my experience with RBC has been so frustrating that I feel compelled to warn others. If you're considering signing up for a new bank, steer clear of RBC!

From the start, the process has been a nightmare. Transactions take days to go through, which has led to a barrage of NSF fees that seem to multiply overnight. It's infuriating to watch your account balance dwindle because of delays that are completely out of your control.

When I reached out to customer service for help, I was met with rudeness and indifference. It's as if they don’t care at all about their customers' concerns. Instead of assistance, I got attitude. I’ve never felt the need to complain about a service before, so for me to write this is a serious problem.

Overall, my experience has been nothing short of a scam. Save yourself the headache and choose a bank that values its customers and provides reliable service. RBC is definitely not that bank!

If I could rate 0 I would have

Date of experience: April 09, 2025

I am absolutely appalled by the treatment I've received from this bank. As a senior citizen (84 years old), I expected to be treated with respect and care. Unfortunately, this bank has done the complete opposite. I spoke with Danielle Clifford.

I requested to liquidate my RIF, a simple and standard procedure, but the bank has been refusing to assist me without any legitimate explanation. To make matters worse, I’ve been lied to repeatedly, with different representatives giving me inconsistent and misleading information. The bank has not been transparent and has actively avoided resolving the issue.

Additionally, I want to make it clear that I never signed any documents regarding the RIF itself. Despite this, the bank has acted as though I’ve somehow agreed to terms that were never properly presented or explained to me.

The situation only got worse when I felt threatened with what can only be described as blackmail. I was pressured and manipulated during my phone call with an extremely rude and hostile representative. This person not only tried to intimidate me but also hung up on me mid-conversation after I raised concerns about their conduct.

It seems they are taking advantage of my age, treating me as if I don’t deserve the same level of service and respect as any other customer. This is completely unacceptable and heart-wrenching, and I strongly advise others to be cautious when dealing with this bank. No one, especially seniors, should ever experience this kind of mistreatment.

Date of experience: April 04, 2025

I've been a customer for 30 years, and the service has become terrible. It appears the decline may be due to hiring practices that prioritize factors other than merit, leading to consistently poor support.

It also seems that calls are frequently routed overseas, and those agents must then contact management to approve even basic transactions—this causes unnecessary delays. Additionally, there's a noticeable reluctance among these agents to escalate issues to supervisors, possibly out of fear of job loss or contract repercussions.

Overall, the experience has deteriorated significantly. I'm paying in Canadian dollars but receiving service that feels worse than what you'd expect in a developing country.

Date of experience: April 07, 2025

I would give this institution a big fat zero if I could investing here is a scam just lost $500 dollars of my hard earned money without one single word from my so called investor I'm pissed off ready to move all my money that this bank uses for absolutely free of charge think I'm gonna go to the bank of Montreal can't be any worse than these scammers.

Date of experience: April 05, 2025

RBC has got to be one of the worst places to deal with. They take as much money as they can from people with added charges. Complete disregard for loyalty or the assets you have with them. Be very aware when deciding to bank at RBC. I for one would never go back to having anything to do with RBC again. Lack of communication and service has to be the worst part of it all. It also seems like people they have hired have absolutely no idea what they are talking about when you schedule meeting with advisors. They also have a complete lack of transparency. Hidden costs and charges that in the end take all the money you have worked so hard to make.

Date of experience: April 03, 2025

Today, I had a question from the dispute section. A bank clerk named" Decem" asked me at least 10 questions to verify my identity. I answered correctly, but she wasn't convinced and didn't verify me. I was frustrated. However, on 2 different occasions, her colleagues verified me only by asking 5 or 6 questions. I know these clerks must be careful, but "Decem" sounded kind of Paranoid!
April 2, 2025, around 10 pm

Date of experience: April 01, 2025

There phone bot refuses to put me through to a person.

Date of experience: April 02, 2025

I have such a simple question: how does one apply a travel credit on a car rental. 1.5h and 5 people later, I am on holds as I type.
The system is so broken, This customer service experience is one of the worse I have ever encountered. Some manager/exec need to call their client service and ask my original question and live through this dystopian nightmare. Sort it out. RBC, you are better than this, SORT IT OUT

Date of experience: April 02, 2025

RBC just made it so hard to talk to an agent. This AI shit is crazy and cannot solve the problem I have and won't let me to talk to an agent. It's very frustrating.

Date of experience: April 01, 2025

The worst customer service. They block my account on a weekend when no branch near me is open. They refuse to tell me why and they refuse to let me use my own money. I can't even withdraw the funds and close the account. I am out of town with no acsess to money now and they refuse to help. They tell me I have to wait until Monday to go to the bank. It's my own money in the chequing and savings and they told me I can't use it and they can't help me. What is the purpose of the custimer service number when they cant say or do anyting for the clients. It's very frustrating. Dont ever consider using them for your banking needs. Please find another bank so you don't have to go threw this. Unfortunately this is not even the worst thing they have done. I will post about that at another time.

Date of experience: March 29, 2025

Put me in queue for 40 minutes and then somehow couldn’t verify my identity and locked my account and told me to go in person to a branch. Nearest one is 30 minutes away from me. I cancelled my RBC cards after this happened

Date of experience: March 29, 2025