4.6
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My wife and I needed an upgraded mattress. Paul Paul the salesman at the store located at 2560 Flatbush Ave in Brooklyn was excellent. He was very thorough and patient with us. He was very knowledgeable about R&F's products. We were sold after spending 30 minutes browsing. He dutifully answered all of our questions regarding price, quality, warranty and value etc. An overall pleasant and seamless experience!
Allan was AMAZING! He was extremely personable and great to work with, very helpful. Allan went above and beyond to make us feel welcome and comfortable.
We came on Easter weekend and got great sales as well.
After weeks of looking at furniture for an upcoming move. I contacted R&F Sales person Steven K. (Staten Island), for assistance re: tv stand + entry cabinet. Steven was professional, courteous and helpful in answering my questions/concerns and purchased those items. A week later, I reached out to Steven for assistance on a particular sofa. Steven is incredibly knowledgeable of R&F products and shipping process. Before purchasing the sofa, I ended selecting a different sofa + Steven was able to assist me in making sure every detail was correct re: specific pieces, pricing + shipping. Steven went out of his way to provide me quotes on other sofas, while sharing his insight that made valuable sense. Steven reached out to me as a courtesy on the day they delivered my sofa and I could not be more happy with my purchase.
If you are interested in a particular item(s), Steven K is the man you want to speak to for anything/everything R&F!
Frank made my experience tremendous. He was extremely knowledgeable of the product and made me feel like family. I also love your furniture, its top quality. I would definitely recommend it to my family and friends.
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
7248 Morgan Road, 13090, Liverpool, United States
4.6
57K reviews
Replied to 31% of negative reviews
Typically replies within 2 weeks
Adrian was fantastic and helped me place my order. He made the process so easy
Date of experience: April 20, 2025
Excellent customer service the minute we walked in the door. Helped us find the right mattress without being rushed or pushed to purchase. Highly recommend.
Date of experience: April 20, 2025
After weeks of looking at furniture for an upcoming move. I contacted R&F Sales person Steven K. (Staten Island), for assistance re: tv stand + entry cabinet. Steven was professional, courteous and helpful in answering my questions/concerns and purchased those items. A week later, I reached out to Steven for assistance on a particular sofa. Steven is incredibly knowledgeable of R&F products and shipping process. Before purchasing the sofa, I ended selecting a different sofa + Steven was able to assist me in making sure every detail was correct re: specific pieces, pricing + shipping. Steven went out of his way to provide me quotes on other sofas, while sharing his insight that made valuable sense. Steven reached out to me as a courtesy on the day they delivered my sofa and I could not be more happy with my purchase.
If you are interested in a particular item(s), Steven K is the man you want to speak to for anything/everything R&F!
Date of experience: April 21, 2025
Josephine was wonderful to work with. Helped me find exactly what I was looking for.
Date of experience: April 16, 2025
I had questions about mattress allergies and they were answered to my satisfaction.the sales lady was great, I have nothing but good things to say about my experience.a plus was she is a pleasant person.
Date of experience: April 20, 2025
Date of experience: April 18, 2025
Frank made my experience tremendous. He was extremely knowledgeable of the product and made me feel like family. I also love your furniture, its top quality. I would definitely recommend it to my family and friends.
Date of experience: April 13, 2025
The knowledge and courteous service we experienced with your sales representative Bob. Bob took his time and answered all our questions regarding our selection and eventual purchase.
Date of experience: April 17, 2025
Allan was AMAZING! He was extremely personable and great to work with, very helpful. Allan went above and beyond to make us feel welcome and comfortable.
We came on Easter weekend and got great sales as well.
Date of experience: April 19, 2025
Arrived on time and put into room as we asked. Driver and worker were both polite professional.
Date of experience: April 10, 2025
The staff was very,helpful and helped us find we was looking for.
Date of experience: April 20, 2025
Date of experience: April 17, 2025
After consistently seeing the ad spousing free delivery I was unpleasantly to find that there is (although small) a charge . Borders on bait and switch.
Date of experience: April 20, 2025
Delivery was great but was told that through i paid for white glove delivery service to remove old Box spring and mattress, i was told they didn't have that on their initial delivery request and had to pay an extra $60 out of pocket to have them take it.
Date of experience: April 19, 2025
Excellent customer service. Easy processing of purchase. Great Sales Rep. (Dot)
Date of experience: April 20, 2025
Great customer service and pricing. Got what I needed.
Date of experience: April 19, 2025
Everyone seemed to be very helpful and patient as you wandered the store to try and find what caught your fancy.
Date of experience: April 17, 2025
Smooth and great experience. Sales representative went above and beyond to get what I needed.
Date of experience: April 19, 2025
Reply from Raymour & Flanigan
Hello Pierrette,
Thank you for sharing your experience! We are happy to hear that you had a wonderful visit. Our team strives to exceed customer expectations, and we are pleased that our sales representative was able to meet your needs. Your feedback motivates us to uphold our high service standards. We eagerly anticipate your next visit!
Best regards,
The Raymour & Flanigan Team
Ramon at the Secaucus, NJ store was very professional, accommodating, and courteous to me and my family. His bilingual service was very helpful. Thank you!
Date of experience: April 20, 2025
Reply from Raymour & Flanigan
Hello,
Thank you so much for sharing your experience with us! We’re delighted to hear that Ramon took such great care of you and your family at our Secaucus, NJ store. It’s wonderful to know that his bilingual skills made your visit even better! We truly appreciate your kind words and your perfect rating. If there’s anything else we can do for you, please feel free to reach out anytime. We can’t wait to welcome you back again soon!
Warm regards,
The Raymour & Flanigan Team
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