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Rated 5 out of 5 stars

As a nutritionist I want to give my clients all the support they need. With lumen it's so easy to know how food, exercise, fasting, sleep impact their health. You will never start a diet just beacuse someone told you, this is about you and thats why it works.

Rated 5 out of 5 stars

I was following keto diet and I hit a plateau. I did not want those GLP-1 injections or any medication to lose weight. I was looking for something that would teach me how to eat correctly, then I found Lumen. I’m starting my third week and I’m already loosing weight. With the app macros suggestions I learned that I was cutting too much carbs, and for a while I was not loosing weight and I was always tired, without energy for my workouts. After two weeks, my energy was back! I was able to do my workouts with more energy. I’m also learning a lot about how my metabolism works, Lumen helps me to fix diet and exercise habits that are hindering my weight loss. For me Lumen is the best thing I bought for myself.

Rated 5 out of 5 stars

After the reviews, I was surprised how much information is actually available. I've changed my eating habits completely and I'm seeing much more even energy levels with a whole new understanding about carbs and fat. And things I thought I couldn't / shouldn't eat are doing really well based on what lumen tells me! So I'm quite pleased! It's an adventure in understanding your eating and how it feeds your body! Thanks

Rated 5 out of 5 stars

It has motivated me and making me aware of what and how much i was eating and I'm learning slowly how it affects my metabolism, I really love it!


Company details

  1. Fitness and Nutrition Service

Written by the company

Lumen is a new product that measures your metabolism in real time. It provides personalized nutrition plans to master your weight loss and performance goals.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

It’s a great tool

I’m really liking this Lumen. I like trying new things with it to better my readings. I’ve been loosing the last bit of weight. The new addition to the app has been great.

Date of experience: April 21, 2025

Rated 5 out of 5 stars

It's a game changer!

It has motivated me and making me aware of what and how much i was eating and I'm learning slowly how it affects my metabolism, I really love it!

Date of experience: April 19, 2025

Lumen Inc logo

Reply from Lumen Inc

Hi there,

Thank you for the 5-star review!

We’re so happy to hear that Lumen has made a meaningful impact on your health journey. Keep up the amazing work :)

All the best,
The Lumen Team

Rated 5 out of 5 stars

Advice from a nutritionist

As a nutritionist I want to give my clients all the support they need. With lumen it's so easy to know how food, exercise, fasting, sleep impact their health. You will never start a diet just beacuse someone told you, this is about you and thats why it works.

Date of experience: April 20, 2025

Lumen Inc logo

Reply from Lumen Inc

Hi Houston,

Thank you for the 5-star review!

We're so glad to hear that Lumen's personalized insights are helping you and your clients gain a deeper understanding of their health. Keep up the incredible work!

All the best,
The Lumen Team

Rated 4 out of 5 stars

It’s only been the first week and I’m…

It’s only been the first week and I’m totally confused On what I’m supposed to be looking for. Maybe the second week will be better. The only thing it has told me is that I burn Mostly Carbs.

Date of experience: April 20, 2025

Lumen Inc logo

Reply from Lumen Inc

Hi Kate,

Thank you for the review and feedback.

Our devices measure the CO₂ levels in your breath to determine which fuel source—fats or carbs—your body is primarily using for energy. After taking your morning measurement, you’ll receive a personalized nutrition plan for the day. By following your plan and logging your workouts and meals, you’ll be on the right track to achieving your health goals.

Also, feel free to explore our Help Center or explore into the app to learn more!

If you have any other questions, please feel free to reach out to us directly: support@lumen.me

All the best,
The Lumen Team

Rated 5 out of 5 stars

Best device to aid weight loss

I was following keto diet and I hit a plateau. I did not want those GLP-1 injections or any medication to lose weight. I was looking for something that would teach me how to eat correctly, then I found Lumen. I’m starting my third week and I’m already loosing weight. With the app macros suggestions I learned that I was cutting too much carbs, and for a while I was not loosing weight and I was always tired, without energy for my workouts. After two weeks, my energy was back! I was able to do my workouts with more energy. I’m also learning a lot about how my metabolism works, Lumen helps me to fix diet and exercise habits that are hindering my weight loss. For me Lumen is the best thing I bought for myself.

Date of experience: April 06, 2025

Lumen Inc logo

Reply from Lumen Inc

Hi Ilana,

Thank you so much for sharing your story. We are truly honored to be part of your journey!

It’s incredible to hear how Lumen has helped you break through that plateau, regain your energy, and better understand what your body needs. You’re doing an amazing job tuning into your metabolism and making sustainable changes. Keep it going, we’re cheering you on every step of the way!

All the best,
The Lumen Team

Rated 5 out of 5 stars

I love being able to know how my body…

I love being able to know how my body is working and what adjustments I need to make. It’s helping me make better decisions- I love my lumen

Date of experience: April 18, 2025

Lumen Inc logo

Reply from Lumen Inc

Hi Amber,

Thank you for the wonderful review!

We’re so glad to hear that Lumen is helping you understand how your body works and guiding you toward better choices. You’re doing an incredible job, keep it up!

All the best,
The Lumen Team

Rated 4 out of 5 stars

I love it

I love it. I am addicted to Lumen. From morning to night. I still have a lot to learn. I wish there was a handbook though. I know we can go on the internet and find the answers to my concerns or questions, but I still would have liked a Manuel to make it easier.

Date of experience: April 18, 2025

Lumen Inc logo

Reply from Lumen Inc

Hi Maria,

Thank you so much for your kind words. We’re thrilled to hear how much you love Lumen.

It’s amazing to hear you’re using it throughout your day and feeling inspired to keep learning. We completely hear you on the handbook suggestion, while our Help Center and app guidance are there to support you, we appreciate the idea of a dedicated manual and will definitely pass that along to our team!

Keep up the awesome work on your journey!

All the best,
The Lumen Team

Rated 5 out of 5 stars

Following my breath rather than calorie…

Following my breath rather than calorie counting. It makes eating feel so less restrictive! Trust the macros for carb cycling to understand my metabolism!

Date of experience: April 18, 2025

Lumen Inc logo

Reply from Lumen Inc

Hi Cindy,

Thank you for the 5-star review!

We're so happy to hear that Lumen's personalized insights are helping you understand your unique metabolism! Keep up the great work :)

All the best,
The Lumen Team

Rated 5 out of 5 stars

Eye opening

Eye opening, and motivating device.

Date of experience: April 17, 2025

Lumen Inc logo

Reply from Lumen Inc

Hi Jackie,

Thank you for the 5-star review!

We're so happy to hear that Lumen's insights have been so helpful for you. Keep up the great work :)

All the best,
The Lumen Team

Rated 5 out of 5 stars

Lumen

Simple to set up and use. Instant results

Date of experience: April 17, 2025

Lumen Inc logo

Reply from Lumen Inc

Hi Alerik,

Thank you for the 5-star review!

We’re so happy to hear that you are enjoying your Lumen journey :)

All the best,
The Lumen Team

Rated 5 out of 5 stars

Knowledge

There is a great scientific background, that if treated and make well use of this instrument called Lumen the outcome is great.

Date of experience: April 17, 2025

Lumen Inc logo

Reply from Lumen Inc

Hi George,

Thank you for the 5-star review!

We’re so happy to hear that you are enjoying your Lumen journey :)

All the best,
The Lumen Team

Rated 5 out of 5 stars

Nothing specific

Nothing specific. I just love it!

Date of experience: April 16, 2025

Lumen Inc logo

Reply from Lumen Inc

Hi Taun,

Thank you for the 5-star review!

We’re so happy to hear that you are enjoying your Lumen journey :)

All the best,
The Lumen Team

Rated 5 out of 5 stars

I am quite surprised after reading reviews!

After the reviews, I was surprised how much information is actually available. I've changed my eating habits completely and I'm seeing much more even energy levels with a whole new understanding about carbs and fat. And things I thought I couldn't / shouldn't eat are doing really well based on what lumen tells me! So I'm quite pleased! It's an adventure in understanding your eating and how it feeds your body! Thanks

Date of experience: April 15, 2025

Lumen Inc logo

Reply from Lumen Inc

Hi Jim,

Thank you for the 5-star review!

We’re so happy to hear that you are enjoying the insights Lumen is providing you :) Keep up the great work!

All the best,
The Lumen Team

Rated 1 out of 5 stars

Terrible

I do not like this device at all. Despite watching all the videos and reading all the support articles, it takes many tries to get the reading. I have to keep starting over. Also, the food tracker on the app is terrible. I have used several versions of food trackers over the years and this one is the absolute worst. I feel like I was scammed into buying this. The pricing is not transparent at all. So many hidden costs led me to spend $400 on this when I thought I was getting a sale price of $199. So many conditions on getting that price that only showed up at the very end of checkout. There is no guarantee on this device and you can’t return it once you use it.

Date of experience: April 16, 2025

Lumen Inc logo

Reply from Lumen Inc

Hi Laura,

Thank you for taking the time to share your feedback! We're sorry to hear that you've been having difficulty with the breath measurements and your overall Lumen experience.

Unfortunately, we cannot locate your contact details using the information provided on TrustPilot. We have submitted a request for your information and look forward to speaking with you. Our Customer Experience team is dedicated to assisting you with taking a successful breath measurement and to helping you make the most out of your Lumen journey.

All The Best,
The Lumen Team

Rated 3 out of 5 stars

Return policy

I was considering purchasing mainly on the recommendation of Dr Jung, but after reading the no refund policy I decided against purchase. How is this even ethical to sell such an expensive device and service without an option for refund?
I can’t speak to the effectiveness of of the product but the business policy turned me off

Date of experience: April 16, 2025

Lumen Inc logo

Reply from Lumen Inc

Hi Kyle,

Thank you for your feedback on our Return Policy.

The reason behind the policy is due to the intimate nature of the device given that users are required to breathe through it, it inherently involves a transfer of bodily fluids (saliva). So to ensure the safety and hygiene of our customers every device is brand new.

If you have any other questions, please feel free to reach out to us directly: support@lumen.me

All the best,
The Lumen Team

Rated 4 out of 5 stars

Fairly new user, but so far so good!

Fairly new user, but so far so good!
You never know for sure when you buy a product online. But Lumen has been a high-quality product and a very good app experience. The software is top quality.

The data is definitely helping me make decision decisions and looking forward to getting the results. Helpful to just have some insight into what my body is doing anytime of the day

Date of experience: April 16, 2025

Lumen Inc logo

Reply from Lumen Inc

Hi Will,

Thanks for the great review!

We're so glad to hear that you're enjoying your Lumen and using the results to gain deeper insights into your metabolic health!

Keep up the amazing work :)

All the best,
The Lumen Team

Rated 5 out of 5 stars

Skeptic to Believer in 10 days

I was skeptical when I first heard about Lumen. It sounded too good to be true. It has met every expectation I had and exceeded all of them. In a short period of time, weight has been steadily coming off, my energy has improved, overall energy is increasing. All of the things I had hoped for are happening.

Date of experience: April 06, 2025

Lumen Inc logo

Reply from Lumen Inc

Hi there,

Thank you for the 5-star review!

We’re so happy to hear that you are enjoying your Lumen journey. Keep up the great work :)

All the best,
The Lumen Team

Rated 5 out of 5 stars

Lumen gives me helpful insights into my health

Lumen gives me helpful insights into how my body and metabolism works. Since starting it in January I lost 22+ lbs

Date of experience: April 15, 2025

Lumen Inc logo

Reply from Lumen Inc

Hi Margaret,

Thank you for the 5-star review!

We’re so happy to hear that Lumen has made a meaningful impact on your health journey.

Congratulations on the weight loss! We’re excited to continue supporting you!

All the best,
The Lumen Team

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