4.5
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The user interface of the business checking account is bad. That's annoying, but tolerable. The inability to easily send money electronically between accounts or to business partners (I had to have send them a paper check!) led me to close my account. The fact my account is still open after calling to close it is ridiculous.
Tried to open a bank account with Live Oak Bank. I spoke with them twice but they wouldn't accept my documentation. It had my name and address. This bank application was a waste of time. There are much better banks with easily application processes out there. Not recommended!
I like this online bank for 2 reasons. It pays a decent rate on my savings account and the transfers happen the same day as submitted. No waiting for the next 2 days to see your money!
Great interest rates for a business account, website is very easy to use, transfers are completed the next day if placed by 2 PM.
Written by the company
1741 Tiburon Drive, 28403, Wilmington, United States
4.5
1K reviews
Replied to 86% of negative reviews
Typically replies within 48 hours
The user interface of the business checking account is bad. That's annoying, but tolerable. The inability to easily send money electronically between accounts or to business partners (I had to have send them a paper check!) led me to close my account. The fact my account is still open after calling to close it is ridiculous.
Date of experience: April 14, 2025
Reply from Live Oak Bank
Hi Scott. We are sorry that you have experienced difficulties with your account. We invite you to reach out to our Customer Success team for further assistance on merging your accounts. Our team can be reached at 866.518.0286, Monday - Friday, 8:00 a.m. - 8:00 p.m. ET. Thank you!
Tried to open a bank account with Live Oak Bank. I spoke with them twice but they wouldn't accept my documentation. It had my name and address. This bank application was a waste of time. There are much better banks with easily application processes out there. Not recommended!
Date of experience: April 18, 2025
Great interest rates for a business account, website is very easy to use, transfers are completed the next day if placed by 2 PM.
Date of experience: April 14, 2025
Reply from Live Oak Bank
Thank you for your kind words, DS! We appreciate you choosing us as your banking partner and look forward to helping you reach your goals.
Reply from Live Oak Bank
Thank you for your kind words! We appreciate you choosing us as your banking partner and are so glad to hear that we could help make your dreams come true.
I first came to LiveOak for the high yield business savings account but have found both their online and in person (phone) customer service to be so good - thorough, attentive, and so happy to help at every turn - that I ended up opening high yield savings accounts for every company I manage AND for my family! I've been with them for almost a year and couldn't be happier.
Date of experience: April 14, 2025
Reply from Live Oak Bank
Jennifer, thank you for this wonderful review! We're happy to hear that you've had an enjoyable experience with both our high-yield savings accounts and customer service. We appreciate your continued support as a Live Oak customer.
I have 7 accounts at Live Oak Bank and have for several years. One of them, a corporate account, used to have a bill pay that worked. It hasn't worked now since January 2024. I have told multiple employees over the years that it is not working. Honestly this isn't acceptable. My husband has told me several times to change banks on that account at least. My other accounts all work as they should. The employees always act pleasant and say they will help solve this but so far no one has.
Date of experience: April 14, 2025
Reply from Live Oak Bank
Hi Laurie. We are sorry that you have been experiencing difficulties with your account. We invite you to reach out to our Customer Success team for further assistance. Our team can be reached at 866.518.0286, Monday - Friday, 8:00 a.m. - 8:00 p.m. ET. Thank you!
I like this online bank for 2 reasons. It pays a decent rate on my savings account and the transfers happen the same day as submitted. No waiting for the next 2 days to see your money!
Date of experience: April 14, 2025
Reply from Live Oak Bank
Ethel, we’re glad to hear that you have had a great experience with your account. We appreciate your support as a Live Oak customer!
I didn't have to wait long to speak to a live person. The person I spoke to was knowledgeable, efficient, and provided great service.
Date of experience: April 14, 2025
Reply from Live Oak Bank
Malcolm, thanks for sharing your experience with us. We appreciate your continued support as a Live Oak customer!
My experience with Live Oak for an SBA loan was very smooth and easy. The team that I worked with (Megan and Maggie) was very responsive and fantastic to work with. I would def recommend for your SBA loan needs.
Date of experience: April 01, 2025
Reply from Live Oak Bank
Brian, thank you for being a Live Oak customer! We are so happy to hear that you had an enjoyable experience with our team for your SBA loan.
Reply from Live Oak Bank
Thanks for sharing your experience with us. We appreciate your continued support as a Live Oak customer!
Everyone I have worked with is very friendly knowledgeable and responsive. I would highly recommend live oak!
Date of experience: April 01, 2025
Reply from Live Oak Bank
Thank you for your kind words, Erin! We appreciate you choosing us as your banking partner and look forward to helping you reach your goals.
Date of experience: April 06, 2025
Reply from Live Oak Bank
Rebecca, thank you for being a Live Oak customer! We are happy to hear that you had an enjoyable experience with our team.
Date of experience: March 31, 2025
Reply from Live Oak Bank
Julia, thank you for your support as a Live Oak customer. We’re glad that you had a great experience!
Creating a new account for our HOA was easy. I’ve been pleasantly surprised to reach real Americans when calling with questions. Easy to use website with appropriate security. Very satisfied customer.
Date of experience: March 31, 2025
Reply from Live Oak Bank
We’re so glad you had a great experience with opening an account for your HOA. Thank you for being a Live Oak customer!
Date of experience: March 31, 2025
Reply from Live Oak Bank
Thank you for your support as a Live Oak customer, Kaycee. We’re glad that you had a great experience!
All of the people that we have dealt with at Live Oak bank have been extremely competent and very nice to deal with. It has been a much better experience than prior banks that we dealt with. I did not feel like I was being taken advantage of, or being pushed into anything I didn’t wanna do.The experience did take a lot longer than was expected.
Date of experience: March 31, 2025
Reply from Live Oak Bank
Joey, thank you for being a Live Oak customer! We are so happy to hear that you had an enjoyable experience with our team.
Reply from Live Oak Bank
Thank you for your kind words, Shawn! We appreciate you choosing us as your banking partner and look forward to helping you reach your goals.
Incredible customer service - fast, friendly, knowledgeable.
Date of experience: March 31, 2025
Reply from Live Oak Bank
Heather, thanks for sharing your experience with our customer service team. We appreciate your continued support as a Live Oak customer!
I ended up working with live oak after my first lender dropped the ball with my SBA loan. I had to pivot and I worked with Dawn & Kelly from Live Oak and couldn’t have been happier. The SBA loan process is daunting but I had weekly calls with main ticket items highlighted and clear communication. We closed today and honestly it was such a great experience and after starting the process with a bank that did almost everything wrong it was a joy to work with Live Oak Bank that did everything right. I can’t thank Dawn & Kelly enough. Thank you ladies. I’m glad you were part of my team!!
Date of experience: April 04, 2025
Reply from Live Oak Bank
Gina, we are so glad to hear that you had a great experience with your SBA loan and our team. We appreciate your support as a Live Oak customer!
Fantastic experience with LOB. Great handoffs from Anne Minno to Hagan Imorde to Jonmark Smith. Excellent service throughout and very consistent.
Date of experience: April 01, 2025
Reply from Live Oak Bank
Chris, thank you for being a Live Oak customer! We are happy to hear that you had an enjoyable experience with our team.
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