1.4
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They sell products in Amazon they send me half of what I bought ,Eucerin hands cream ,I bought 1 pack o 2 and received 1 .
They said they would send me the remaining and gave me an Evri tracking number ,it says expecting ESSO parcel and in 6 days they have not received.
They are THIEVES .
One of their automatic car washes (at Esso Fisher Lane, Seaton Burn) broke off my rear windscreen wiper. They denied liability and refused to even provide a refund on the car wash.
If they done the job they was paid to do and got off there phone’s, and actually listened to you I was charged for fuel even tho I clearly stated separate transaction for drink and fuel, and told they couldn’t give a refund for there f… up so I’m out of pocket till I can claim it back.They tried to charge me extra for stuff I didn’t buy on separate occasion they scanned an item 3 times even tho there was only one and that’s not the first time it’s happened, I wouldn’t recommend this place and I won’t be returning
Thieves. purchased a gift card. went to use it. says declined. after an hour on the phone they tell me its on hold until next Wednesday. a full week later. They wont unlock it or refund. they are thieves. save your money and the frustration and go elsewhere. these thieves don't deserve your business.i see another person in this thread with the exact same issue as me. Exxon mobil are scum. They are thieves.
Exxon Mobil Corporation is the parent of Esso, Mobil and ExxonMobil companies around the world. ExxonMobil is an industry leader in almost every aspect of the energy, oil and gas, and petrochemical business
1.4
438 reviews
If they done the job they was paid to do and got off there phone’s, and actually listened to you I was charged for fuel even tho I clearly stated separate transaction for drink and fuel, and told they couldn’t give a refund for there f… up so I’m out of pocket till I can claim it back.They tried to charge me extra for stuff I didn’t buy on separate occasion they scanned an item 3 times even tho there was only one and that’s not the first time it’s happened, I wouldn’t recommend this place and I won’t be returning
Date of experience: April 10, 2025
They sell products in Amazon they send me half of what I bought ,Eucerin hands cream ,I bought 1 pack o 2 and received 1 .
They said they would send me the remaining and gave me an Evri tracking number ,it says expecting ESSO parcel and in 6 days they have not received.
They are THIEVES .
Date of experience: April 01, 2025
One of their automatic car washes (at Esso Fisher Lane, Seaton Burn) broke off my rear windscreen wiper. They denied liability and refused to even provide a refund on the car wash.
Date of experience: March 16, 2025
On my way to Tesco, I decided to pop into the Esso garage in Nailsea to give my car a wash. I used the hand jet wash, putting in £5 worth of coins, but unfortunately, while there was plenty of soap, the machine didn’t rinse my car properly. I then got another £5 in coins from the shop and added £4 more into the machine, only for the coins to get stuck — and again, no water!
Feeling quite frustrated (and with a very soapy car!), I went into the station to ask for help. That’s when Rosie stepped in.
Rosie was absolutely brilliant — she came out straight away, managed to push the coins through, and when the machine still didn’t work, she quickly refunded me the £4 without hesitation. She could see I was disappointed and kindly offered to put my car through the automatic car wash free of charge once I’d queued up. There was a bit of a wait (around 15 minutes), but I didn’t mind, especially because she was so thoughtful and understanding.
In the end, my car came out sparkling clean, and Rosie completely turned around what could’ve been a frustrating experience. Her customer service was exceptional — caring, quick-thinking, and genuinely considerate.
I also want to mention how busy the station was, yet the staff handled everything with ease and a smile. The adjoining Tout’s supermarket is a gem too — beautifully laid out, with a fantastic selection of fresh produce and luxury items. It has such a feel-good atmosphere that it makes popping in for fuel, a car wash, or even a quick shop a real pleasure.
Who needs the big Tesco when you have a place like this? A brilliant one-stop spot — and thanks again to Rosie for going above and beyond!
Date of experience: April 05, 2025
Thieves. purchased a gift card. went to use it. says declined. after an hour on the phone they tell me its on hold until next Wednesday. a full week later. They wont unlock it or refund. they are thieves. save your money and the frustration and go elsewhere. these thieves don't deserve your business.i see another person in this thread with the exact same issue as me. Exxon mobil are scum. They are thieves.
Date of experience: April 02, 2025
Awfull place do not buy anything then petrol not accepting returns for cheap items they selling and everything well overpriced. GREED
Date of experience: March 16, 2025
Fletchemstead highway, Coventry. Poor customer service.
Avoid dropping parcels as all costs.
Lost a parcel return thus, I lost a refund from Debenhams. Esso garage told me they couldn't scan the delivery slip so I went back a week later. Then they said they had to put it through manually so I did not get a receipt for the drop off. A month later they dold me they didn't remember me and not storing anything onsight. So I've lost my return and down heavily on cash because of their negligence and poor customer handling.
Date of experience: February 04, 2025
I am absolutely disappointed, hurt, and deeply offended by the treatment I received at this Esso station today. As a Black man, I came to refuel my car at 387 Edgware Rd, London NW2 6LD at 6:55 PM. The moment I picked up the nozzle, the assistant told me I had to prepay because it was “nighttime.” I complied without questioning it.
However, as I was filling up, I noticed a white gentleman pull up behind me, and his pump was authorised immediately without any request for prepayment. There was no hesitation or questioning—just an assumption that he was trustworthy while I was not.
It is deeply disheartening that in the 21st century, racial bias like this still persists. To be instantly treated as a potential criminal simply because of the colour of my skin is unacceptable. I demand that this matter be escalated and investigated. The entire incident is on CCTV, and I expect head office to take this seriously.
Date: 6/4/25
Time: 7:15 PM
Date of experience: March 06, 2025
I went to send a parcel just now in Esso Dorcan way, and this indian man with almost shaven head on the till saw me next to be served on the queue, holding a parcel and seemed to be annoyed for some reason. He took my parcel and slammed it on the counter and was so rude talking to me. He was in a rush and was so rude and it showed with how he dealt with customers. was shocked and
was speechless. He was so rude and is a disgrace in that job.
Date of experience: March 05, 2025
Very rude staff. Time to teach some maners(if possible) to some staff, well was last time i spended my loyalty and money at Esso.
Date of experience: February 22, 2025
Saskatoon 11th st.west. The worst gas station ever! Do not stop! Do not bother! Half the pumps don't work, no lighting, garbage bins literally overflowing, no fluid in windshield washers! Absolutely terrible!
Date of experience: January 28, 2025
Last Fri I tried to use my Nectar Card at an Esso garage using points to get 5p off per litre. They said that the system was not accepting my card, so the 5p per litre was not taken off the total amount. On getting home, an e-mail from Nectar showed 300 points taken off. I phoned Esso and clearly explained what had occurred, they sent an e-mail requesting proof via the receipt (fair enough) receipt sent showing proof. Received a reply, that the points had already been put back on my card. I checked, they had not. The only points added were those earned for that days fill (my earlier phone call could not have been clearer, with the call taker Zine Eddine saying he fully understood). Sent another e-mail, not holding out much hope. If not sorted quickly, won't use Esso ever again.
Date of experience: January 17, 2025
In Canada I bought a 100 gift card for Esso stations for a gift and when the person used it it was not working.
I called Esso and they said not all Esso's except the gift cards so you need to try another one. So I asked if they can provide me the locations which one expects it. They said thay don't have the locations. I asked for a refund and they said they can't do that.
So future I will NEVER EVER buy another gift Card for gass again. I just lost 100.00
Date of experience: January 07, 2025
Two esso garages, ive paid for two jetwashes at,one not working,the other with no foam and no refund offered.Thats esso garages i will from now on take my custom elsewhere
Date of experience: January 07, 2025
App works fine up until saying payment method declined, registered two different cards with two different banks on it and still won't work, most useless app ever 😡
Date of experience: January 04, 2025
So the garage on Wellingboro Rd, Northampton closed in after contamination problems with the fuel. Six months later it re-opened, new canopy and pumps and everything. They bought some land at the back and expanded the site to. Thing is they had all this space to put in electrical chargers for cars but nothing? The space remains fairly empty. Is it to do with sparks and fuel dont mix or just cynical? I can understand why petro-giants dont want to get involved with net-zero as its detrimental to their business model but not ever one charger point for the staff? If garages are not going to provide for electric cars being mandated on us then who is?
Date of experience: December 13, 2024
Esso garage Milnrow, I pulled in with a warning light on my car for low tyre pressure. I’m a single mum and had my 2 kids in the car in bad weather. I have no idea what I’m doing with cars so asked if someone could assist me to fill the tyres. They basically came person there just told me to Google it and left us with no help. Tell me what is the point in manning these stations if no service is offered? Quite frankly I am appalled they just left me and my kids there with the issue.
Date of experience: December 31, 2024
I visited a Esso service station in Westbury on 25/12/24 at 21:15 to refuel my car. I filled £20 worth of diesel and proceeded to pay at the till. Trusting it to be a straightforward transaction, I didn’t double-check the price presented, as I was tired and never expected an issue.
Later at home, I received a bank notification showing I had been charged £35 instead of £20. This discovery left me disappointed and frustrated. I want to remind others to stay vigilant and double-check transactions, especially when dealing with unfamiliar service stations. Transparency and trust are essential in customer service.
Date of experience: December 25, 2024
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