Emsleys Estate Agents Reviews 45

Just wanted to say a huge thank you to Natalie, Hannah, Helen and David for their dedication in selling my home. They were always friendly, helpful and professional. Nothing was ever too much trouble and I was delighted with the service they provided. A fabulous team and a first class service making this an easy recommendation.

Date of experience: April 01, 2025

The brilliant, and very friendly staff at the Crossgates branch, made our house sale and purchase much less stressful than we anticipated. They kept in touch throughout, and were very happy to offer help and advice when asked. Very professional and approachable, and nothing seemed like too much trouble. We would definitely recommend anyone to sell their home through them. Thank you so much to the team for making our life a little easier at what could have been a very stressful time.
Alan & Christine Eastwood

Date of experience: April 01, 2025

All the staff at the Cross Gates branch were really friendly, helpful and understanding. We were kept up to date with progress and they would contact the buyer to chase up where necessary. After a poor experience the previous year (not Emsley's fault) and putting the property back on the market, we went from offer to completion in 7 weeks and 2 days.
The only negative is that the the PropertyFile app which was supposed to show each completed step of the process was not kept up to date. Fortunately the estate agents kept us up to date by phone.

Date of experience: March 26, 2025

Date of experience: April 01, 2025

Always happy to help , nothing was too much trouble, very friendly and made to whole process less stressful

Date of experience: March 28, 2025

Great service, extremely knowledgeable and friendly staff who provided up to date feedback from start to finish.

Date of experience: March 26, 2025

Really friendly service , great customer services, excellent communication

Date of experience: March 26, 2025

We attempted to sell our home with Emsleys over a period of 4 months, but overall had a poor experience. The initial contact with them was positive but afterwards we ran into loads of issues. Photos of our property were poor and blurry, so much so we had to retake them ourselves.

Communication from Emsleys throughout was sparse, with little to no updates on anything unless we made contact ourselves, despite being promised weekly updates.

We received many viewings on our property but no offers during that time. A lot of the issues stemmed from viewers seemingly not being vetted before being allowed to view. On 4 occasions we had people arrive at the property and inform us they had no idea if they could even afford the house as they’d not even spoken to their bank. Emsleys assured us that they do question prospective buyers prior to a viewing but this happened far too many times, and was a huge waste of time.

Emsleys assured us they were pushing our property on social media, yet the only reference we could find on any social media page was from December, several months earlier.

We even had a viewing booked in at our property for someone who didn’t even want to view our property, but another house entirely, that looked nothing like ours.

I appreciate that Emsleys are among the cheaper estate agents with regards to their fees, but we just felt like they could’ve done more to ensure the quality of the prospective buyers was better and that they could at least afford the property. They also showed a lack of care and could’ve done a lot more to advertise our home.

The staff in the branch were all very friendly and approachable, and we have no issues with anyone personally, but I cannot say that the experience with Emsleys was a good one and I cannot recommend Emsleys I’m afraid.

Date of experience: March 28, 2025

We would like to thank Maria Hayley Lynsey and Victoria for all the hard work they have done with selling our house and the purchase of our bungalow.
Maria and Hayley kept us informed with all updates etc.
Thanks to all at the Rothwell branch, we would definitely recommend Emsleys Estate Agents.

Date of experience: February 19, 2025

Maria and the team were fantastic.We would definitely recommend Emsleys to anyone based on Maria's services alone 😁👍

Date of experience: February 28, 2025

They kept me updated with all viewings and feedback and helped through the selling process at the end.

Date of experience: February 26, 2025

The friendly service and support during a very stressful sale.

Date of experience: February 28, 2025

Emsleys Garforth were fantastic with my house purchase. I regret not going with them for the sale of my property.
Staff were so attentive and friendly

Date of experience: February 21, 2025

Emsleys have been great throughout the purchasing process. Roy was an excellent "Deputy Dad" when it came to viewing the property and gave me the time to take everything in, whilst answering general questions where he could. Maria was really great at keeping the whole thing moving along when my solicitors had little sense of urgency, and I appreciated the lovely moving-in bag of goodies on completion day. I would definitely recommend.

Date of experience: February 20, 2025

Hayley,Maria,Lynsey thank you so much for helping us to move to our dream house.Even when we had to go through so many bumps.
GIRLS,you did such a fantastic job from start to finish we can't thank you enough.

Date of experience: January 31, 2025

From start to finish I found the team at Crossgates; approachable, knowledgeable and supportive. Strong communicators, professional but warm and open. They were recommended to me by my neighbour, and I would certainly pass that recommendation on.

Date of experience: December 06, 2024

I would like to thank Maria and all staff at Emsley's
for all their support and advice during the sale our bungalow in Rothwell. They were professional and
compassionate at all times.
We would recommend them to anyone who needs to buy or sell a property

Date of experience: December 19, 2024

Very professional, responsive, informative and friendly.

Date of experience: December 06, 2024

They were really helpful great communication keeping us informed throughout

Date of experience: November 26, 2024

Yes the meeting with Emma was very interesting she explained everything I needed to know and some i thought was very interesting she explained the process that they would do things we found her easy to get on with and was very impressed. A plesent experience.

Date of experience: November 16, 2024