4.2
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I got a 2018 Nissan Rogue that had a week old inspection sticker yet the master cylinder failed and right axle was leaking. Took it back 2 days later and got a 2016 Rogue. The rear passenger seatbelt didn’t buckle yet had a week old inspection sticker. Two cars in the same week that should have failed inspection is very suspicious, I just don’t have that type of luck. I feel a class action suit would cure this persistent problem with DriveTime vehicles
I am beyond angry!! We bought a 2018 Suburu Impreza in Oct 2024. Everything was great until the 1st oil change. Went to Valvoline, they said they could change it because the oil pan bolt was stripped, meaning whoever changed the oil prior(DriveTime) completely ruined it. After having to such out the old oil from the top 2x and multiple people trying to figure out a way to remove the oil pan plug, now on 3rd oil change, we finally couldn't take it anymore. I went in today, found out there's a process, can't just trade in. Process includes calling customer relations, who told me it's a personal out of pocket expense even though the car was sold to me with a patent defect that they clearly new about!! Never ever buying DriveTime again!
I absolutely hate car shopping, but from the very first moment I entered the dealership, Jordan, Aric, and Kalani (gen mgr.) made the experience as pleasant and as uncomplicated as possible. If you are in the market for a used vehicle, I recommend checking out the Macon location as you are shopping around for a good deal.
This was a great car buying experience. Found what I wanted online, called the dealership and was able to the paperwork started and financing approved, went in the next day, and was there for over an hour and drove away in what I wanted. I worked with Jordan through the whole process, he was a great help.
Written by the company
Written by the company
7457 E. Hampton Ave., 85209, Mesa, United States
4.2
25K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
First I gabe two stars because I’ve had the car for 2 years with few issues,alternator being the biggest,fast forward attempt to refinance through my bank and the car is 6,000 negative equity and was told by my bank that many customers have same issue with drive time,don’t do it they also quote you a price for every two weeks so you think you paying $260 it will be double that,I’ve been paying for two years and all the money has gone to interest minus $800 hope this help someone,Loan shark car company,I would rather take the bus and work on my credit Never never never again.
Date of experience: June 12, 2024
I got a 2018 Nissan Rogue that had a week old inspection sticker yet the master cylinder failed and right axle was leaking. Took it back 2 days later and got a 2016 Rogue. The rear passenger seatbelt didn’t buckle yet had a week old inspection sticker. Two cars in the same week that should have failed inspection is very suspicious, I just don’t have that type of luck. I feel a class action suit would cure this persistent problem with DriveTime vehicles
Date of experience: April 14, 2025
I got the car that I really wanted and the process was easy and not too long the staff was professional love it
Date of experience: April 17, 2025
99% approval. I must be the 1% then because online it said $495 down $393 a month. Once there after the test drive they wanted $5,000 down. Yes Five THOUSAND DOLLARS!! On a $11,000 car. Yeah get real. 99%
Date of experience: April 18, 2025
Had a great experience, Jonathan and Nicholas were amazing!
Date of experience: April 18, 2025
I had a really great experience. Danica was very patient and informative and made the process less stressful. She was empathetic of my situation and exceeded my expectations of the car that I originally came in to buy!
Date of experience: April 16, 2025
Reply from DriveTime Car Sales
Thank you for leaving your review Ebony, We love hearing that you were pleased with your experience at Raleigh DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
Great place, and took care of me. Made the whole process easy. Will be a repeat customer.
Date of experience: April 16, 2025
Reply from DriveTime Car Sales
We are grateful to have you as a valued DriveTime customer Aaron. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!
Best regards,
DriveTime Customer Relations
The sale rep Brian hunsberher. Very nice and friendly
Date of experience: April 17, 2025
Reply from DriveTime Car Sales
Thank you for sharing your feedback with us, Lisa. We love hearing about your car-buying experience at our Allentown DriveTime.
We appreciate you submitting a review!
DriveTime Customer Relations
I was a little nervous, but the experience was the best ever buying my car. Lynette walked me through the process, made the choice easy and before I knew it, I was a new car owner. They don't push you. They listen. I am very grateful and I would highly recommend Drive Time OKC off I 240. They have a great plan for each customers needs.
Date of experience: April 15, 2025
Reply from DriveTime Car Sales
Thank you for taking the time to leave a review, Roberta! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!
Thank you,
DriveTime Customer Relations
I am beyond angry!! We bought a 2018 Suburu Impreza in Oct 2024. Everything was great until the 1st oil change. Went to Valvoline, they said they could change it because the oil pan bolt was stripped, meaning whoever changed the oil prior(DriveTime) completely ruined it. After having to such out the old oil from the top 2x and multiple people trying to figure out a way to remove the oil pan plug, now on 3rd oil change, we finally couldn't take it anymore. I went in today, found out there's a process, can't just trade in. Process includes calling customer relations, who told me it's a personal out of pocket expense even though the car was sold to me with a patent defect that they clearly new about!! Never ever buying DriveTime again!
Date of experience: April 16, 2025
Reply from DriveTime Car Sales
Thank you for leaving your review, Danielle. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Everything was great at first. The vehicle they sold us worked for a good week before the check engine light came on. We took it to Firestone under the warranty. Firestone couldn't get the light off and suggested we take it to a certified Hyundai dealership.
As of today's date (4/14/25) the car has been in the shop 4 times. We got the vehicle in January. I should mention that the dealership stated that someone tried cover up some engine issues prior to us getting the vehicle. Obviously, that was drive time.
We missed the 30 day return because the vehicle was in the shop. We got the vehicle back a few days later and then the very same night the check engine light came back on.
We asked about exchanging the vehicle but we couldn't because the 30 day exchange was up. We explained that the vehicle was in the shop but they wouldn't help us.
It has been like that since. Do not buy from Drive time. They will sell you a lemon. It's not worth the time and heart ache.
This was the north Location off 45
Date of experience: January 16, 2025
Reply from DriveTime Car Sales
Thank you for providing us with your feedback regarding your experience with our South Houston location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.
Had so much help from everyone had a good experience
Date of experience: April 14, 2025
Reply from DriveTime Car Sales
Hello Andrew Hurt, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Thank you for helping me when I was in a bad place vehicle wise. Truly nothing like your typical car dealership!! :)
Date of experience: April 12, 2025
Reply from DriveTime Car Sales
We appreciate the 5-star rating you submitted. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that the Sanford dealership was able to create that for you!
Thank you,
DriveTime Customer Relations
Date of experience: April 12, 2025
Reply from DriveTime Car Sales
We appreciate the 5-star rating you submitted, Tim. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that the Savannah dealership was able to create that for you!
Thank you,
DriveTime Customer Relations
I had a great experience purchasing my car from DriveTime they were good about listening to what I wanted didn’t pressure me in any way and that appreciated I recommend drivetime to anyone looking for a good vehicle with a good price
Date of experience: April 12, 2025
Reply from DriveTime Car Sales
We appreciate the 5-star rating you submitted. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that the Sanford dealership was able to create that for you!
Thank you,
DriveTime Customer Relations
Experience was great one can't wait to send more people to get cars from drive time.
Date of experience: April 12, 2025
Reply from DriveTime Car Sales
We are grateful to have you as a valued DriveTime customer Curtis. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!
Best regards,
DriveTime Customer Relations
The buying experience is smooth, but they selling lemons. Then you get the warranty and everything that breaks down isn’t even covered under the warranty!!! Go anywhere but here, I would try car mart and I know they definitely have lemons before going back to drive time.
Date of experience: March 29, 2025
Reply from DriveTime Car Sales
Thank you for leaving your review, Latara. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Excellent experience all the way around. From the test drive to the final paperwork submitted the associate's went out of there way to stay late to help us. I would definitely recommend.
Date of experience: April 10, 2025
Reply from DriveTime Car Sales
We are grateful to have you as a valued DriveTime customer Ronald. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!
Best regards,
DriveTime Customer Relations
My experience at drive time was great. I purchased a car in 2017 paid it off. This is my second time purchasing a car from them. Colby and the Carlos was very nice and made sure I got what I wanted again. I highly recommend.
Date of experience: April 12, 2025
Reply from DriveTime Car Sales
We are grateful to have you as a valued DriveTime customer Patricia. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!
Best regards,
DriveTime Customer Relations
From the time I arrived until I drove away with my purchase Christopher and the whole process was a great experience
Date of experience: April 10, 2025
Reply from DriveTime Car Sales
Hello! Thank you so much for taking the time to review your visit at our South Houston DriveTime location! Everyone here at DriveTime loves to know that our customers had a great experience. We are always trying our best to make every customer’s interaction memorable, and we're glad that we've achieved it!
Best Regards,
DriveTime Customer Relations
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