3.9
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Well as of right now I'm pretty satisfied, the gentleman was very friendly and knowledgeable ...haven't had a problem yet (knock on wood) lol
We've been a long time customer thru a different outfit that constantly upping there monthly rates. So we're hoping for a good outcome here!!!
Where do I begin! Well, I will tell you that I am a very satisfied customer. I don’t know what I would have done without choicehomewarranty, I put a claim Friday morning on two different problems, and choicehomewarranty responded very quickly and had a plumber at my house by 2:30 that afternoon.
By 5:30 they were done and I had hot water and a nice working kitchen sink. They replaced my water heater and fixed a leak on my kitchen sink.
Thank you Homechoice!!!!!!!!!
The technician showed up at 08:00PMish on an appointment set between 08-04PM. I had to reach out to the vender who texted back sayin the tech should arrive by 7PM, he actually did get here at 08:02. I took half a day off fot almost nothing. After taking pictures Home Choice had the audacity to deny the top manifold which obviously was worn out
Consumer Fraud comes to mind, CHW doesn’t cover anything, CHW doesn’t have a very long vendor list and if you have an issue that needs to be repaired asap they can’t provide it. Our water heater started leaking and they wanted to send a company ten days later to look at it. We chose to hire our local plumber and get reimbursed but after submitting all the paperwork requested we were offered $82.50 for a repair that was $1,850.00
CHW said they had their limits and rates. Unacceptable
Be aware of their lawsuits and their practices of non coverage
Cancelled our remaining contract
Choice Home Warranty plans offer comprehensive protection against the high cost of repair or replacement of properly maintained major systems and appliances. A policy holder calls our claims center and pays a modest service call fee per claim when a problem or repair need arises
Written by the company
2147 Lincoln Highway, 08837, Edison, United States
I am trying to understand the process involved with a claim. Today a the technician that was assigned to my claim, called and informed me that my garage air conditioner was low on freon. I informed him that I had freon added only a few months ago, and told him there must be a leak could he look and fix it. He said he would check if he could. When I got home, nothing had been done to repair it. I called the company and was informed they needed a new work order to go any further. Why can't the company repair the unit by the first order?
Date of experience: April 21, 2025
It took about 2 weeks to get a plumber to come out to our house then the plumber called in the diagnosis and the company claimed it was not covered because the sup pump is outside the house. This was discussed prior to purchasing the plan and mentioned when. Placing the claim. Not I’m out the $75 for the service call for nothing and I’ll have to pay for the repair also.
Date of experience: April 14, 2025
Friendly customer service and explained warranty
Date of experience: April 20, 2025
Blake was here when he said he would be---had the replacement disposal on the truck. Tested the old one---replaced it, tested the new one and was on his way to his next assignment.
Date of experience: April 15, 2025
I had the pleasure of getting my home warranty set up by Johnny Farag. He was very professional and helpful. He made sure he gave my referral a month of free service and looked for all discounts that were available. My hat goes off to you Mr Johnny. Keep up the amazing job.
Thank you
Date of experience: April 21, 2025
Well as of right now I'm pretty satisfied, the gentleman was very friendly and knowledgeable ...haven't had a problem yet (knock on wood) lol
We've been a long time customer thru a different outfit that constantly upping there monthly rates. So we're hoping for a good outcome here!!!
Date of experience: April 21, 2025
you were the most helpful person in every way thank you
Date of experience: April 05, 2025
I filed a claim due to my AC not working and got an appointment the next day. That made me a happy customer.
Date of experience: April 21, 2025
The Man who came to my house .
And the company Just Air
He represents
Date of experience: April 15, 2025
I was treated like a king had questions and got down to earth answers I could understand.
Date of experience: April 21, 2025
The customer service by Katelyn was amazing. She answered my questions and gave me a great deal
Date of experience: April 21, 2025
I immediately asked the agent to cancel the policy. I had just applied for and to put a supervise on. He put me on hold never put on the supervisor and never cancel my policy. The supervisor I spoke to cancel the policy. I asked him to listen to the phone conversation. The supervisor was very professional And helpful.
Date of experience: April 21, 2025
Chris Jenkins was helpful. Understanding to my needs. He was not a pushy person. He made sure i was happy with my choices.
Date of experience: April 21, 2025
Choice warranty only denies claims. They are only looking for ways to disapprove claims and then they have a useless appeal process. It is a process to justify why the claim was denied and not to help the customer and come to an actual agreement. I would give them no stars but I can't. I am waiting for the end of the contract to cancel them forever. Useless company.
Date of experience: April 21, 2025
Thank you for your attention paid to oven - great service
Date of experience: April 19, 2025
Tim showed great knowledge in the services offered. He was also very respectful and courteous.
Date of experience: April 21, 2025
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