3.0
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Customer service team might be a *little* hit/miss, but when it hits the team is great. So just try again if you get a bad answer. Some of the parts have multiple parts that aren't properly documented by the 3rd party manufacturer so small parts might be difficult to source/replace if something breaks.
Ordered some parts for my dodge charger and got the wrong parts, got multiple shipments which increased the shipping costs. Called customer service and quickly became clear they were not interested in resolving the issue of sending the wrong parts. Lost me as customer!
Headlight I ordered fit perfectly. Shipping took a little longer than stated. CSR's should have access to more in depth logistics to provide a better understanding of where ordered products are at any given time.
Otherwise was a good experience
I ordered a rebuilt AC Delco Alternator. Shipping date was moved around a bit - I think that was weather related, not their fault - but it arrived almost exactly on the first date I was promised, which worked for me!
I asked for my RMA and a return label for the core - I thought it did not show, but found it in a second email later that day. Worked for me!
Rerturn shipping was a nice low cost, they have recieved the core, I'm sure I'll get my credit soon.
BTW - the part was a rebuilt alternator, looked like brand new, and works perfectly.
This is about the fourth one I have purchased through CP.C all for toyotas, and all fit, worked, etc.
Written by the company
Looking for the right part? We have a complete selection of over a million quality car parts and auto accessories for your vehicle at the lowest prices online. Our customer support is available 24/7 to provide you a hassle-free online shopping experience.
United States
3.0
6K reviews
Replied to 77% of negative reviews
Typically replies within 48 hours
I ordered a left front fender for 2001 Honda Civic it was suppose to be delivered next day and they put me off for three days said get and got it 4 days late and when got it was an after market part as well as scratched when delivered took me time to put on due to not bolting up being after market and talked to them no compensation for waiting 3 extra days for delivery or scratched part definitely never used again I'd rather use lkq pick a part ordered part April 12th and got it 17th order number CPX25103208745454
Date of experience: April 14, 2025
Ordered some parts for my dodge charger and got the wrong parts, got multiple shipments which increased the shipping costs. Called customer service and quickly became clear they were not interested in resolving the issue of sending the wrong parts. Lost me as customer!
Date of experience: April 18, 2025
I had a problem with a part, and it was immediately taken care of. I will definitely buy from this company again.
Date of experience: April 07, 2025
I ordered a rebuilt AC Delco Alternator. Shipping date was moved around a bit - I think that was weather related, not their fault - but it arrived almost exactly on the first date I was promised, which worked for me!
I asked for my RMA and a return label for the core - I thought it did not show, but found it in a second email later that day. Worked for me!
Rerturn shipping was a nice low cost, they have recieved the core, I'm sure I'll get my credit soon.
BTW - the part was a rebuilt alternator, looked like brand new, and works perfectly.
This is about the fourth one I have purchased through CP.C all for toyotas, and all fit, worked, etc.
Date of experience: April 06, 2025
I ordered engine bay covers for the underneath of the car and they literally sent garden soil bag, this a joke, disputing it with the bank
Date of experience: April 15, 2025
I purchased a transmission rebuild kit. I never even opened the box and requested a return for the kit. I was granted a return. So I returned the kit as specified per car parts. And it is going on 3 weeks and I still have not received my refund. I contacted their online support and asked what was taking so long. I was informed that they were still inspecting the parts. As I mentioned the package was in its original state because I never opened it. Ended up not needing the rebuild kit. So if you plan to purchase anything from Car Parts be very sure you need it because the return is apparently pretty difficult. Had I known it was this difficult I would have not ordered anything at all. My next step it to contact my credit card company to resolve this issue.
Date of experience: March 31, 2025
Customer service team might be a *little* hit/miss, but when it hits the team is great. So just try again if you get a bad answer. Some of the parts have multiple parts that aren't properly documented by the 3rd party manufacturer so small parts might be difficult to source/replace if something breaks.
Date of experience: April 07, 2025
If I could give half a star or no stars, I absolutely would. I placed two orders a couple weeks ago and had no issues. I placed an order last Friday, April 4th, the money was taken from my account for the purchase. Now they are trying to charge me again for it and are claiming and harassing me saying I never paid for my purchase. Yet, I have confirmation emails, and invoices that I paid for my purchase. I will not be using this website again, EVER. I recommend nobody else does either, because clearly they can't keep their word on delivery dates, and can't process payments correctly.
Date of experience: April 11, 2025
Regarding my order CPX25891413495273, although I received the product in good condition, it arrived incomplete. The description indicates that it includes the lamps, but it did not have them. You gave me a refund of $20.00, fine, but it leaves me the incomplete spare part and now I have to buy the lamps on my own.
Date of experience: April 04, 2025
If you say your item will be delivered at a certain time then make sure it does and not many days laters
Date of experience: April 10, 2025
Headlight I ordered fit perfectly. Shipping took a little longer than stated. CSR's should have access to more in depth logistics to provide a better understanding of where ordered products are at any given time.
Otherwise was a good experience
Date of experience: April 02, 2025
Parts were good quality, had nice selection. Parts fit properly in vehicle.
Date of experience: April 05, 2025
I am really happy with my Toyota Engine that I ordered from Thunderrollingwheels.com, they are trusted and reliable. They sell also other car parts, Engines, Wheels, Transmissions, Brakes and Rotor, Car seats, Head and Tail Lights, Car Front End Nose Cuts and more. Order From them and be happy. They are trusted and 100% with their services they give to customers.
Date of experience: April 05, 2025
Hi- being a glutton of stupidity I have purchased parts from these clowns on a few different occasions. The first two were complete crap as the parts sold would have disabled part of my lighting system (headlights) and a complete goat rope trying to get reimbursed. Bank got Mastercard involved before it was resolved. Now I stupidly purchased another part and am playing the “delay in transit” story remarkably like the last time. Took 8 days to move literally 10 miles in California and this delivery is looking to be via “Auctane” shipping. Today is the “delivery by date”. What a Trump like transaction treat.
Date of experience: April 04, 2025
Scam alert! scam alert! avoid..
This place is a scam of a company who shouldn't be allowed to sell anything let alone Auto Parts. Anytime or place charges you more money for a level of shipping protection that should be free is a problem. Especially when they send heavy Auto Parts across the country with absolutely no padding protection or anything in the Box. There's no tape on the outside of the box to keep the Staples from breaking through the box. As if that wasn't awful enough, they advertised Direct Fit parts (that not only don't fit directly) that arent even compatible. Good luck trying to get them to pay for shipping to return the items. I truly despise the fact that I ever purchased anything from this place. Do yourself a favor and avoid them at all costs.
Date of experience: February 13, 2025
Agreed to buy $125.37 in products they have tried to take over $200 so far
Date of experience: March 29, 2025
I received my new passenger side mirror for my car. That worked out well.
I sent back the mirror. That was the wrong one for my car well over a week ago
have not heard if it has been received And when I will Be reimbursed
Date of experience: March 25, 2025
Parts arrived on time! Parts cost is great! The help to return parts that were in correct due to vehicle options was awesome! Even though the 1st parts I ordered were in correct, I’m still ordering other parts from car parts.com!!! And will continue to order parts in the future!
36yr Mercedes Benz technician. Thanks for the excellent service car parts.com!
Date of experience: March 20, 2025
Came a little later than usual. Parts and everything were included. Overall perfect fit no complaints.
Date of experience: March 31, 2025
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
