3.6
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Credit card was canceled and new card sent because of fraud on my account.
When new account information was received attempted to re-establish boost Mobile.
Have tried and tried and then informed there was a $65 fee imposed before I could get an account established again.
Kind of disappointing but I have moved on to another carrier.
Sometimes in life that's the way it works.
Zero text or email notifications that my bill was due, woke up to my service being suspended, and tried to process an autopay, when I didn't sign up for that. Quite pissed at the moment. Before rating, was deeply upset, however did receive phenomenal customer service help later in the day. Still waiting for service to come back on after a payment, was told it could be anywhere from 4 to 8 hrs, but yes no complaints on customer service, thank you, decided to move it up to 3 stars.
Order new service with a brand new phone, received a used phone with 10 different numbers already eSIM on it. Was charged a full month for an added line that was active for 2 weeks. No discount because they don’t offer that. So make sure you start your service at the beginning of the month only. The phone issue was to return it and wait for a different phone, business should fulfill what is initially expected.
I love Boost mobile I’ve been a customer of theirs for probably going on i’d say 18 years it was when they first came out. I love their prices. I love that they offer unlimited services that are truly actually unlimited. Unlike other companies and their customer care is awesome. If you can’t get a representative on the phone then just click on the option that says that your phone’s screen won’t work and they will get to you right away!
Written by the company
Plans Starting at $25/mo. No Contract Required! Unlimited talk, text, and data. 30GB Premium Data.
Infinite Access plans available for the latest iPhone and Galaxy devices starting at $65/mo. - includes phone & service! New iPhone/Galaxy Included with Annual Upgrade. 30GB Premium Data, Global Talk and Text and North America Connect Included.
We built thousands of towers across the country. Which means increased speed and bandwidth along with reduced latency, right at your doorstep. Or wherever you may find your feet.
We take a cloud-first approach. What’s the cloud? Just means we keep all our data in the air, not in a costly stuffy basement, so you feel cost savings and we help the planet too.
No chance of regret over here. Try risk free with our 30-day money-back guarantee. Want to bring your own device? Plans starting at $25/mo. forever!
Unlimited talk, text, and data starting at $25/mo. forever: After 30GB, customers may experience slower speeds. Customers will pay $25/mo. as long as they remain active on the Boost Unlimited plan.
Deals Phones Plans Bring Your Own Phone Main Page NetworkNo chance of regret over here. Try risk free with our 30-day money-back guarantee.
United States
3.6
12K reviews
Replied to 45% of negative reviews
Typically replies within 1 week
There are way too many dropped calls and I hate that the internet speeds are so slow. I don’t know if it’s just because of where I am located in Chicago, IL but I definitely love for those two areas to be improved.
Date of experience: April 21, 2025
Date of experience: April 21, 2025
Credit card was canceled and new card sent because of fraud on my account.
When new account information was received attempted to re-establish boost Mobile.
Have tried and tried and then informed there was a $65 fee imposed before I could get an account established again.
Kind of disappointing but I have moved on to another carrier.
Sometimes in life that's the way it works.
Date of experience: April 03, 2025
Zero text or email notifications that my bill was due, woke up to my service being suspended, and tried to process an autopay, when I didn't sign up for that. Quite pissed at the moment. Before rating, was deeply upset, however did receive phenomenal customer service help later in the day. Still waiting for service to come back on after a payment, was told it could be anywhere from 4 to 8 hrs, but yes no complaints on customer service, thank you, decided to move it up to 3 stars.
Date of experience: April 21, 2025
Reply from Boost Mobile
We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, by calling our customer support at (833) 502-6678 or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.
Reply from Boost Mobile
We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, by calling our customer support at (833) 502-6678 or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.
Worst phone company ever. No payment plans and no rewards.
Date of experience: April 14, 2025
Reply from Boost Mobile
We take your feedback very seriously, and want our customers to be happy with the support we provide. We'll be sure to share this feedback with our leadership teams and promise we're always working towards improvement.
It apparently clear to me that your service is not available in areas which we travel. This very discouraging to me.
Date of experience: April 21, 2025
I requested an extension and they refused then I go to pay it and it was wayyyy higher then I was originally quoted I had to change my bill plan completely because the salesman jus sold me a bunch of bullshit i understand being a salesman and making sales but the truth with customers will get you so much further trust me I know im self employed I have to sell jobs I was suppose to get so much more for what I paid for ans then to have to change it to make it cheaper the manager asked me if I could find her pills well she wasn’t the actual manager she says she goes back and forth to two diff stores but opens and pls DONT be there when they open cause she always opens way late and giggled im livid and I don’t know how much longer I will keep this as my companies services
Date of experience: April 03, 2025
Reply from Boost Mobile
We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, by calling our customer support at (833) 502-6678 or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.
I signed up for your service n Dec 24,2024. It is April 21, 2025, and I STILL HAVE NO WORKING PHONE!!!!
Something happened during transfer from 11 pro max to 16pro max. Now both say SOS, the 16 says needs new SIM. Spoken to many many Boost employees, referred to Apple- spoke to Apple- who mirrored the 16 & std. needs new sim. Boost employees just don’t get it. So I pay my bill monthly, and can only call 911.
Date of experience: December 26, 2024
Reply from Boost Mobile
We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, by calling our customer support at (833) 502-6678 or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.
The whole process was entrapment and garbage the customer service was horrible and knowledgeable and very rude
Date of experience: March 01, 2025
The young man I talked to, did an excellent job at going the extra mile for me, during a really hard time!
Highly recommend Boost.
Date of experience: April 01, 2025
cheap phone, fair monthly cost, purchase and activation took about 20 minutes from a very helpful associate. after spending almost an hour at Verizon with a less than satisfactory goofball.
Date of experience: April 11, 2025
Date of experience: April 20, 2025
I’d like the option of more data up front, not capped at 40.
Date of experience: April 20, 2025
Order new service with a brand new phone, received a used phone with 10 different numbers already eSIM on it. Was charged a full month for an added line that was active for 2 weeks. No discount because they don’t offer that. So make sure you start your service at the beginning of the month only. The phone issue was to return it and wait for a different phone, business should fulfill what is initially expected.
Date of experience: April 20, 2025
Reply from Boost Mobile
We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, by calling our customer support at (833) 502-6678 or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.
Unfortunately, most representatives do not know how to solve billing problems or network issues.
Date of experience: April 20, 2025
Reply from Boost Mobile
We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.
Great Store made sure I understood all the specs of the phone. They even let me play with the phone to ensure it was the right phone for me. They got me a amazing case and screen protector to protect my phone. I was so happy I had my whole family switch over to BOost at the store on 6230 s ashland ave chicago il 60636 7734986310 ask for Eddie or Billy they are the best
Date of experience: April 15, 2025
A lot of dropped calls
Reception is very bad
Date of experience: April 19, 2025
Reply from Boost Mobile
We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, by calling our customer support at (833) 502-6678 or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.
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