4.3
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
I was hoping for an easy experience as past reviews made BlueHost a user friendly webhosting tool for beginners, but I have had problem after problem, what is good about it though, is that BlueHost Customer service is so far EXTREMLY helpful. I had a DNS error that was fixed on the spot. The web building tools are still confusing for a beginner, but I think I made a good choice for webhosting.
My tech support Deon was exceptional. He fixed my DNS records question promptly. He was curteous and the each response was reasonably fast enough. So many other chat support makes you wait several minutes between receiving a response from the agent.
Initially, the just host+blue host interface appeared 'strange' because I couldn't login the cpanel. Traditionally it automatically logins. With a different interface, everything was hard to settle in! But with the assistance from Chandana on the Blue host chat, I've been able to login and access my files as I used to. The steps first teased me as I was nervous but Chandana has been very patient, offering additional information at every inquiry! Finally it worked just like it has been working! Thank you Chandana for your patience and support! The least I could do is share my experience here!
I just made the transfer from JustHost to BlueHost. Customer service was available by chat after hours. Very quick, professional, solved my concern. Helped me to get my site unlocked. Hopefully all will go smoothly from here.
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
5335 Gate Pkwy, 32256, Jacksonville, FL, United States
4.3
20K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
The support was kind and solved my problem unconditionally.
Date of experience: April 22, 2025
he tenido la dicha de ser excelentemente atendido. Servicio recomendado. Muy profesionales. Requisito indispensable el ingles. no eh probado es español.
I have had the joy of being excellently cared for. Recommended service. Very professional. English is an essential requirement. I haven't tried it's Spanish.
Date of experience: April 21, 2025
I just made the transfer from JustHost to BlueHost. Customer service was available by chat after hours. Very quick, professional, solved my concern. Helped me to get my site unlocked. Hopefully all will go smoothly from here.
Date of experience: April 21, 2025
The associate answered all my questions with great patience.
Date of experience: April 21, 2025
I have had to contact Bluehost a few times as a result of my decision to change my brand. Each interaction with Bluehost Support has been a pleasure and yielded positive results. Thank you.
Date of experience: April 21, 2025
My tech support Deon was exceptional. He fixed my DNS records question promptly. He was curteous and the each response was reasonably fast enough. So many other chat support makes you wait several minutes between receiving a response from the agent.
Date of experience: April 21, 2025
I was hoping for an easy experience as past reviews made BlueHost a user friendly webhosting tool for beginners, but I have had problem after problem, what is good about it though, is that BlueHost Customer service is so far EXTREMLY helpful. I had a DNS error that was fixed on the spot. The web building tools are still confusing for a beginner, but I think I made a good choice for webhosting.
Date of experience: April 21, 2025
Janice, in customer service was hands on and help me over the finishing line, now my web site up and running.
Date of experience: April 17, 2025
As a host I have not had issues with Bluehost for over 15 years. I needed help with a tech issue & used the chat & got a GREAT SUPPORT AGENT - Vishal - who was so Kind, Patient & Understanding AND the problem got fixed!
Date of experience: April 21, 2025
Reply from Bluehost
Hi Allison,
Thank you for your great review!
Ashley
Customer Advocate at Bluehost
Divya helped me sort out an access issue, very helpful, solved my issue and few extra questions. Fantastic support.
Date of experience: April 21, 2025
Reply from Bluehost
Hi Mark,
Thank you for your fantastic review!
Ashley
Customer Advocate at Bluehost
Very helpful - though word press was a nightmare, bluehost was nice and friendly.
Date of experience: April 21, 2025
Reply from Bluehost
Hi Polina,
Thank you for your kind review!
Ashley
Customer Advocate at Bluehost
I thought we had major problems with our website and that our plan had ended. By the time he was done the website was back up and it didn’t cost anything.
Date of experience: April 21, 2025
Reply from Bluehost
Hi Rebecca,
Thank you for your wonderful review!
Ashley
Customer Advocate at Bluehost
We received a phishing email indicating our services with BlueHost had been terminated. The BlueHost chat representative was able to quickly identify the the email as phishing and verify that our accounts were up to date and and no disruption of services had occurred. Prompt, professional, and courteous high quality service.
Date of experience: April 21, 2025
Reply from Bluehost
Hi,
Thank you for your amazing review!
Ashley
Customer Advocate at Bluehost
The chat help with extremely helpful! They fixed my issue immediately!
Date of experience: April 21, 2025
Reply from Bluehost
Hi Eek,
Thank you for your five-star review!
Ashley
Customer Advocate at Bluehost
Needed to reset the account contact information and got help via the chat and it was directly resolved for me. Thanks to that we can access our account.
Date of experience: April 21, 2025
Reply from Bluehost
Hi Sven,
Thank you for your great review!
Ashley
Customer Advocate at Bluehost
John G provided great service to resolve my problem.
Date of experience: April 21, 2025
Reply from Bluehost
Hi William,
Thank you for your short and sweet review!
Ashley
Customer Advocate at Bluehost
customer service was A+ and rep Ashwini was quick to help me with my issues
Date of experience: April 21, 2025
Reply from Bluehost
Hi Charles,
Thank you for your wonderful review!
Ashley
Customer Advocate at Bluehost
Date of experience: April 21, 2025
Reply from Bluehost
Hi Kobus,
Thank you for your short and sweet review!
Ashley
Customer Advocate at Bluehost
I would rate my experience highly! The support has been excellent, and I truly appreciate the assistance and professionalism shown throughout the process.
Date of experience: April 21, 2025
Reply from Bluehost
Hi Azar,
Thank you for your fantastic review!
Ashley
Customer Advocate at Bluehost
Vaishak had such lovely customer service and was able to provide detailed and thorough responses, promptly and very professionally.
Date of experience: April 20, 2025
Reply from Bluehost
Hi Mari,
Thank you for your kind review!
Ashley
Customer Advocate at Bluehost
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
