4.7
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Bank5 has been awesome to deal with. Ive gone through Bank5 twice now for a loan and during the whole process I recieved polite, professional and responsive service. Michelle at Bank5 got back to my every email and answered all my questions in a timely manner. Thanks Michelle! Everyone else I was in contact with at Bank5 showed the same level of professionalism and courtesy. I would definitely recommend Bank5. Thanks!
Karen Flynn was wonderful to deal with. Our last refinance was traumatic so we were not looking forward to doing another one, but she made it painless, patiently explaining every step. Thank you for having a wonderful person like her on your team!
María D. Coelho whom is the assistant branch manager at the Fairhaven location is the best!!! Always so patient which is the best customer trait! Whether it’s help with deposits, wires, or online assistance she is always there to guide me with a smile. Thank you so much and you truly are lucky to have someone like her helping run this location.
I went in to just get the routing number to my account and Ashley stepped in and helped learn a little more about the Home Equity loans as I had explained I needed the number in order to close on my home equity loan with another bank. She took down all my info and helped me realize I was better off with a different type of loan then the one I was about to close on! Very grateful for how helpful everyone was .
Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.
79 North Main Street, 02720, Fall River, MA, United States
4.7
5K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
Ana Pimentel is a pleasure to work with and is accommodating to the extreme, always willing to go the extra mile to assist with banking needs. A true professional she is a credit to the BankFive family!
Date of experience: March 04, 2025
Date of experience: April 09, 2025
The staff is professional, knowledgeable and friendly. I was helped quickly.
Date of experience: April 10, 2025
The tellers are always very pleasant when I go through the drive-thru. I don't really use the inside. I mostly deal with the ATM.
Date of experience: April 10, 2025
Everyone at the branch is very helpful.
Date of experience: April 10, 2025
No delays answering the call, issue was resolved and great customer service
Date of experience: April 10, 2025
Every person I worked with was efficient, professional and made me feel at ease
Date of experience: April 16, 2025
Jim and Edy are the best, I have never had any problems and there is no one else I would trust. This is my tenth mortgage with them and would not go anywhere else.
Date of experience: April 16, 2025
AJ Pauline was friendly, knowledgeable, and efficient. Could not ask for more.
Date of experience: April 11, 2025
I went through BankFive for the Energy Saver Home Loan Program MA is offering for low to moderate income home owners. The BankFive end of things was super easy! They have an app that works great and makes loan payments simple, too. Everyone at BankFive has answered questions in a timely fashion and been helpful throughout the process, which is new for everyone right now.
Date of experience: April 16, 2025
Miguel DeSousa was a great help for our entire mortgage process. Not only was he thorough, he always followed up with any questions or issues we had. He made our first mortgage process a breeze and was supportive all the way through
Date of experience: April 15, 2025
I had my debit card compromised so we closed it I mentioned living out of town I sent the info through the website 2twice spoke with an employee who walked me through filling out a secure email more then 10 days later no card but a letter asking if it was a real address change. Was then informed no card had been ordered so it’s now ordered and I have to wait yet another 10 days to get my card. Not good customer service
Date of experience: April 08, 2025
Reply from BankFive
Hi Kim,
We apologize for the error made ordering you a new card. Although it does not make up for your frustration or delay in receiving your card, we recognize we made a mistake. I understand our Contact Center Manager spoke to you yesterday to offer expedited shipping on a new card. We appreciate you speaking with us and thank you for your understanding. If you need any additional assistance, please don’t hesitate to reach out to us.
Best,
BankFive
Date of experience: April 15, 2025
Called about not being able to access account. Woman I spoke with emailed me the tax document I needed. She was very quick and efficient!
Date of experience: April 15, 2025
Honored my request and made a very important transaction happened.
Date of experience: April 15, 2025
The operator was very friendly and helpful. Helped me without compromising my info.
Date of experience: April 15, 2025
The young lady went above and beyond. A+ customer service. North Main Street Fall River.
Date of experience: April 01, 2025
I would recommend to my family and friends if needed a bank
Date of experience: April 01, 2025
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