Baleaf Sports Reviews 446

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 5 out of 5 stars

Based on reviews, I purchased Baleaf shorts and leggings on Amazon. When they arrived I loved the pockets, fit, texture, weight and especially the way they looked after being washed and dried! I ended up buying them for family members, and more for myself. I have been wearing them now for 8 months and continue to love them more than my LULULemon ones! I like that they don’t roll down. They fit above my waist and feel nice and snug around my belly. The price is SO much cheaper than other sportswear and highly recommended. I now go directly to the Baleaf website to buy them.

Rated 3 out of 5 stars

After receiving a response from Baleaf about my experiences and some back and forth emails, I want to amend my review. Baleaf's customer service did kick in and were very helpful in arranging a refund.
My summary now for Baleaf would be
Good shorts, be careful with the sizing in trousers and good customer service.

I received my trousers quite promptly. They are too big despite also buying shorts in the same size that fit perfectly. I wanted to return the trousers. I logged a return request immediately and have never received a response from the company. I have tried to log back in to follow up my earlier request however the order can not be found and despite receiving a code, no further communication can be achieved.
Summary Good shorts, terrible sizing in trousers and very poor customer service.

Rated 4 out of 5 stars

The customer service called me back within 29 min of my message and resolved my problem efficiently.
I would have given 5 stars but the chat bot told me something incorrect about a coupon code just b
efore that.

Rated 1 out of 5 stars

Tried to return 2 pairs of leggings for my daughter but learned there was a $10 “restocking charge”. Company never sent me a return authorization. Never answered my emails. Terrible customer service. Still have the leggings. If you have to buy Baleaf only buy through Amazon.


Company details

  1. #13 of 44 best companies in Activewear Store

Written by the company

Baleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

446 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Remarkable Baleaf Sports Bike shorts and Sports leggings

Based on reviews, I purchased Baleaf shorts and leggings on Amazon. When they arrived I loved the pockets, fit, texture, weight and especially the way they looked after being washed and dried! I ended up buying them for family members, and more for myself. I have been wearing them now for 8 months and continue to love them more than my LULULemon ones! I like that they don’t roll down. They fit above my waist and feel nice and snug around my belly. The price is SO much cheaper than other sportswear and highly recommended. I now go directly to the Baleaf website to buy them.

Date of experience: April 10, 2025

Advertisement
Rated 4 out of 5 stars

Good customer service

The customer service called me back within 29 min of my message and resolved my problem efficiently.
I would have given 5 stars but the chat bot told me something incorrect about a coupon code just before that.

Date of experience: April 07, 2025

Rated 3 out of 5 stars

Returns not easy.

After receiving a response from Baleaf about my experiences and some back and forth emails, I want to amend my review. Baleaf's customer service did kick in and were very helpful in arranging a refund.
My summary now for Baleaf would be
Good shorts, be careful with the sizing in trousers and good customer service.

I received my trousers quite promptly. They are too big despite also buying shorts in the same size that fit perfectly. I wanted to return the trousers. I logged a return request immediately and have never received a response from the company. I have tried to log back in to follow up my earlier request however the order can not be found and despite receiving a code, no further communication can be achieved.
Summary Good shorts, terrible sizing in trousers and very poor customer service.

Date of experience: March 17, 2025

Baleaf Sports logo

Reply from Baleaf Sports

Thank you for your feedback, and we're truly sorry to hear about your experience. We completely understand how frustrating this must have been, and we sincerely apologize for the inconvenience caused.

We’d love the opportunity to make things right—please send us an email at info@baleaf.com with your order details so we can assist you promptly with your return request.

Looking forward to helping you get this sorted out.

Rated 1 out of 5 stars

Terrible customer service

Tried to return 2 pairs of leggings for my daughter but learned there was a $10 “restocking charge”. Company never sent me a return authorization. Never answered my emails. Terrible customer service. Still have the leggings. If you have to buy Baleaf only buy through Amazon.

Date of experience: December 18, 2024

Baleaf Sports logo

Reply from Baleaf Sports

Thank you for your feedback, and we’re very sorry to hear about the trouble you’ve experienced. That’s definitely not the level of service we aim to provide, and we apologize for the inconvenience.

Please reach out to us directly at info@baleaf.com with your order details so we can look into this and assist you with your return. We’d really like to help make things right.

Rated 5 out of 5 stars

I found the 25 inch high rise stripe…

I found the 25 inch high rise stripe print legging to be lightweight, comfortable and flattering.
Also purchased several pairs of laureate thermal leggings for winter because of the great fit and extra warmth.

Date of experience: March 19, 2025

Baleaf Sports logo

Reply from Baleaf Sports

That's awesome! The 25-inch high-rise stripe print leggings sound like a total win—lightweight, comfy, and flattering? Yes, please! 😍 It's always a bonus when activewear feels good and looks good.

And stocking up on Laureate thermal leggings for winter? Smart move! The great fit and extra warmth make them a must-have when the temperatures drop. ❄️🔥 You’ll be cozy, stylish, and ready for anything! Love to hear that Baleaf keeps delivering for you! 💙

Advertisement
Rated 5 out of 5 stars

True to size and great quality

These pants are so comfortable and very well made. This is my 6th pair of pants from Baleaf Sports and I love all of them. These are the first that are insulated and, while most of the cold weather has been and gone, I can tell these will keep me very warm during winter months in New England.

Date of experience: March 11, 2025

Baleaf Sports logo

Reply from Baleaf Sports

Thank you, Debbie! We're so happy to hear that you love your Baleaf pants—six pairs is a true testament to that! The insulated ones will definitely have your back when winter rolls around in New England. Stay cozy, and we appreciate your support!

Rated 5 out of 5 stars

Excellent customer service

I am extremely happy with the customer service. My queries are always promptly dealt with and I am being informed about a delay in my order. The customer service staff advise about choices or how to go about returns and exchanges in a friendly and polite manner, and I never have to wait long for a reply.

Date of experience: March 13, 2025

Baleaf Sports logo

Reply from Baleaf Sports

Thank you so much, Eva! We truly appreciate your kind words and are thrilled to hear that you’ve had a great experience with our customer service team. Keeping our customers informed and making the process as smooth as possible is always our goal. If you ever need anything, we’re always here to help!

Rated 5 out of 5 stars

I received excellent customer service!

Aaron in customer service worked with me after a mixup in communication. He was extremely helpful and diligent and stuck with me until issue was resolved to my satisfaction, Excellent customer service can be hard to come by these days, so I am very appreciative.

Date of experience: February 24, 2025

Baleaf Sports logo

Reply from Baleaf Sports

Excellent customer service can be rare, and we’re grateful for the recognition. Thank you for sharing your experience!

Rated 5 out of 5 stars

Order statuss

I emailed Baleaf regarding an order placed January 1st..I received a quick reply addressing my order. Aaron was very helpful and courteous. He was also sincere in helping me and resolved my issue.

Thank you Aaron!

Date of experience: February 12, 2025

Baleaf Sports logo

Reply from Baleaf Sports

Customer satisfaction is our priority, and we truly value your feedback!

Advertisement
Rated 5 out of 5 stars

I bought 4 pairs of these amazing…

I bought 4 pairs of these amazing pants! They are so perfect for everyday wear, outdoor sports, and most of all, travelling! The light fleece lining is perfect for those chilly, drafty airplanes, etc. I live in FL and they are perfect for those early morning cooler temps. As travel wear, you can sleep in them and wake up looking sleek & stylish - no need to change before that meeting or touring. They also fit true to size.

Date of experience: February 11, 2025

Baleaf Sports logo

Reply from Baleaf Sports

Thank you for your support! We're delighted to hear these pants are perfect for everyday wear, outdoor activities, and travel. The light fleece lining, true-to-size fit, and stylish comfort make them a great choice. Enjoy your four pairs!

Rated 1 out of 5 stars

Return Exchange Policy Bogus

I would be very careful ordering from Baleaf right now. They boast customer satisfaction and a 30-day window to return or exchange any item. I ordered a larger size than usual in fleece-lined leggings and they were still too small. Contacted customer service. Nothing. Contacted returns dept. "Under Review." Today I receive a message that due to their "ongoing system updates" they cannot generate a return label—so they will refund me 30% and let me keep the items. If I had wanted to keep the items I wouldn't have tried to exchange them! Annoying.

Date of experience: January 19, 2025

Baleaf Sports logo

Reply from Baleaf Sports

Please know that we are taking your feedback seriously and will prioritize resolving this issue for you. I would like to personally assist in finding a more appropriate solution, whether that be processing your return as initially requested or exploring any other options that will better meet your needs.

To expedite the resolution, please reply to this email, or feel free to contact us directly at 1.313.546.8766, and we will ensure this matter is handled promptly and to your satisfaction.

Rated 5 out of 5 stars

Bomber Pants!

First, my pants were super easy to order. Shipping was a tad slow, though only because I ordered them right before Christmas. They come in their own little (reusable) protective package which I think is really cool.

Second, the pants are VERY well made. The construction, design, quality control and fabric is exceptional. I really like the articulated knees, too. I bought these for winter walking and snow shoveling. These pants move well, though they run a tad loose. (I bought a small.) They offer a pretty flattering fit despite the weight.
I've worn them several times now and am really impressed with how warm they are. The fleece lining is very soft and the outer shell wind and rain resistant.
My legs stay warm and dry.
I wear a lot of outdoor clothing, fleeces, down etc. and am particularly fond of a certain brand, who shall remain nameless. The cost of their products is significantly higher than Bayleaf, and the quality is excellent. I am finding Bayleaf quite comproble and about half the price.
You will not be disappointed.
I forgot to add these pants have WONDERFUL pockets! One good deep one for cell phone, two other nice pockets, plus one in the back. All have great zippers and function well.

I am one happy camper!

Date of experience: January 15, 2025

Baleaf Sports logo

Reply from Baleaf Sports

Thank you so much for sharing your detailed and thoughtful review! 😊 We're thrilled to hear that you're enjoying your pants and that they exceeded your expectations in quality, comfort, and functionality.

Rated 5 out of 5 stars

Good company

I am happy with the windbreaker I ordered and just as happy with the response when I wrote to ask about PFAS in the fabric after reading they were present in many waterproof garments. Aaron wrote back right away and assured me there weren't any. I have no reason not to believe him.

Date of experience: January 17, 2025

Baleaf Sports logo

Reply from Baleaf Sports

Transparency and quick communication are things we value deeply, and we’re thrilled they made a difference for you.

Advertisement
Rated 1 out of 5 stars

Buy your stuff from AMAZON, their customer Service is the WORST

I have used Baleaf Sportwear for a couple of years and always have been happy with purchases. I usually buy it from Amazon but I decided to check out their website and made a purchase directly from them.

I made my order which comprised of five items. They emailed me and said that we are out of stock on one of your items would you like to sub, so I said yes and provided them with my replacement. My order finally arrived and it was SHORT one of my items. They never notified me or said anything. I had to notify them and their response was pick another item to replace the out of stock item. So I emailed them back and waited and waited and waited. I contacted them again and they said oh we refunded your order. This is not what I decided or what was in my email to the company. I contacted them again and dealt with the AI on their website. It basically told me " tough" luck. I still have all the emails, etc offering me a replacement. I think it is very bad customer service to handle anyone like that. Oh and in my attempts to contact them, I have called NUMEROUS times and never reached a human and left my name, email, phone number time again and again.
I emailed them yet again and expressed sincere attempts at getting this issue resolved fairly. They told me nope, you can order something, give us the order number and we will take 50 percent off. Are you kidding? I understand that people are people and sometimes the wrong decisions are made but............if you are a company and make a wrong decision--- fess up

There are too many companies out there to have to deal with something like this, I will put my review on ANY website where consumers would like honest opinion ---It aint worth it!!!!

Date of experience: January 15, 2025

Baleaf Sports logo

Reply from Baleaf Sports

We deeply apologize for the inconvenience caused by the issues with your recent order and for any frustration you experienced while trying to resolve this matter. Please check your email inbox and spam folder for any updates from us regarding your order.

Rated 3 out of 5 stars

What happened to Men’s clothing?

I have noticed that Baleaf has also either discontinued or removed Mens items from website.

Date of experience: January 12, 2025

Baleaf Sports logo

Reply from Baleaf Sports

We strive to provide flexible options to address customer concerns, and I’d like to assure you that we’re here to help resolve your issue. Please check your email for further instructions and potential solutions tailored to your concern.

Rated 5 out of 5 stars

Great Brand and Products

The website was easy to navigate and delivery went smoothly. Loved my mystery box purchase - an amazing jacket that I already love!

Date of experience: December 10, 2024

Baleaf Sports logo

Reply from Baleaf Sports

Your feedback means a lot to us, and we’re so glad we could make your shopping experience enjoyable.

Rated 5 out of 5 stars

Great customer service

Aaron provided excellent customer service in response to a shipping query I had. Aaron was prompt and informative. Aaron's personalised reply was complete with a sense of humour. Most impressed.

Date of experience: January 11, 2025

Baleaf Sports logo

Reply from Baleaf Sports

At Baleaf, we strive to make every interaction as positive as possible, and it’s always rewarding to know when we’ve succeeded. We'll be sure to share your kind words with Aaron—it’s feedback like yours that keeps us motivated to deliver the best service.

Advertisement
Rated 5 out of 5 stars

Cancel Order was Easy!

I ordered from Baleaf and then immediately realized I ordered the wrong color. I emailed customer support right away and Aaron was very quick to cancel my order, per request. It was very easy, no hassle, no guilt, and gave me all the information I needed to ensure my order was cancelled and refunded. Will definitely shop here again!

Date of experience: December 27, 2024

Baleaf Sports logo

Reply from Baleaf Sports

We strive to provide excellent customer service, and your feedback means a lot to us.

Rated 5 out of 5 stars

Good customer service

Their website is easy to navigate. Items are as expected. There was an issue with shipping and Beleaf was quick to respond to my email. The package arrived soon thereafter.
Great clothes and good prices. I was very pleased with the two items that I got while on sale. The discounted sale price made the items worth it!!

Date of experience: December 07, 2024

Baleaf Sports logo

Reply from Baleaf Sports

Thank you for your kind feedback! We’re happy to hear that you had a great shopping experience and that your items met your expectations. We also appreciate your understanding with the shipping issue, and we’re glad it was resolved quickly.

Rated 5 out of 5 stars

A go-to brand for fitness clothes and comfort.

I have purchased many items from Baleaf and have never been disappointed. The fit of the clothes have been so good for my body type. I order large ,146, 5'6" and the waistband length from waist to lower body is always just great. It takes awhile for me to receive the items but I am willing to wait because the comfort and quality are worth it.

Date of experience: December 23, 2024

Baleaf Sports logo

Reply from Baleaf Sports

Thank you so much for your kind words! We’re thrilled to hear that you’ve been happy with the fit and quality of your Baleaf purchases. It’s great to know that our items work so well for your body type and that you find the comfort and quality worth the wait.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look