4.1
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Had to cancel a trip last minute due to a personal emergency, and I’m so glad I had Allianz travel insurance. Filing the claim was super easy - no endless paperwork, no back and forth.
They processed everything quickly and refunded me for my flight without any hassle. Honestly, it was such a relief during a really stressful time.
Huge thanks to the Allianz team - you made a tough situation so much easier. I’ll definitely be using you again for future trips!
We had a trip from hell on Allegiant Air. Kept us in the airport for 8hrs before cancelling our flight at 11pm after telling everyone they wouldn't cancel. This forced us to get a hotel, book another flight to a different airport, had to rent a rental car, buy meals etc... Allegiant refused to pay for anything. Thank goodness, I had Allianz insurance. They were extremely quick to respond, very understanding, reviewed everything I submitted and approved within days. I historically never get trip insurance but my wife has had some health issues so I bought it. I will be buying it from now on!
The claim process was very easy to complete online. But a decision took twice as long as specified. Furthermore I received a refund amount with no description as to how it was compiled as it was less than I applied for. Though a phone call got me that information, it would have been best if the explanation came along with the approval notice.
I had to cancel my whole trip and luckily, I had purchased Allianz insurance. The entire process was extremely smooth and easy. It was easy to start the claim and it spelled out exactly what to do. Uploading the documents was also very straightforward. Lastly, I had communication from Allianz at every step. I received my refund incredibly fast.
Written by the company
As a world leader in travel protection, Allianz Travel Insurance empowers over 70 million individuals annually to pursue adventures with confidence. Our comprehensive benefits cater to your needs, offering coverage for trip cancellations and medical expenses abroad, ensuring you can explore with peace of mind.
Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. Insurance benefits are underwritten by BCS Insurance Company.
Written by the company
9950 Mayland Drive, 23233, Richmond, United States
4.1
123K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
The person I called explained me actually what I needed to do submit my claim. I submitted the info. You needed and received my reimbursement from your company within weeks.
Date of experience: April 01, 2025
My claim was denied after weeks of waiting! Not a valid insurance for anything you may buy! I certainly will not use them again!
Date of experience: March 11, 2025
I communicated & provided documentation requesting half as Viking would refund other half. Still received full amount electronically. Called to communicate I was going to send back half through online bill pay but was told Allianz only accepted checks. Doesn’t make sense, can send payments electronically but can only receive paper checks? I had to get a cashier’s check from my financial institution as I’ve not used checks in years. : (
Date of experience: March 10, 2025
Convenient and I wanted to add a day to it and I called customer service the girl was very kind and helpful, she got another day added without any problems ,
Date of experience: April 01, 2025
Despite one of the reasons to submit a claim was “relocation for work” and I proved I would be out of town for work before, during and after the event, my claim was still denied. I am ‘relocating for work’ by every sense of the meaning, but still not as not approved. So now I’m out $500 and don’t get to see my event.
Date of experience: March 10, 2025
Date of experience: March 31, 2025
I put in a claim but no pictures or receipt cause I paid cash at the time to get ride for delayed flight so no reimbursement..should be automatically refund for something when flight delay!
Date of experience: March 11, 2025
Excellent service and fast. Recommend to buy Allianz Travel
Date of experience: March 30, 2025
We were very pleased with service we received concerning our recent claim. Your service was very speedy and we were kept informed as to status of our claim. The only reason we didn’t give you a 5 star rating was because I had difficulty with the web site when filing my claim. However the person I talked to was able to insure me that the claim had been filed.
Date of experience: March 10, 2025
Getting insurance for an event that I couldn’t make, due to a fault not of my own doing, it was great that I submitted a claim with ease and had little hassle getting my money refunded. I wish I could’ve made it to the concert I bought a ticket for, but it was worth having the insurance to cover for me since I was unable to attend. Would definitely continue to purchase insurance in case of unforeseen events! 10/10!
Date of experience: April 01, 2025
I received a complete refund on a purchase that I was unable to fulfill due to an obligation. Allianz provided my refund without hassle and I would use this company again.
Date of experience: April 01, 2025
The process was easy to understand, efficient and effective in settling my claim. All projected timelines were met. Thank you for devising such a user friendly process.
Date of experience: March 26, 2025
The only delay was me gathering the necessary supporting documents to file my claim. Once submitted, I received a prompt decision / refund. As for the initial filing, it was easy and straight-forward. Instructions were very clear. I usually don't purchase added travel insurance; however, this was worth the extra fee especially since it was the furthest thing of a headache / nightmare. Highly recommended...
Date of experience: March 11, 2025
I spent $4,400.00 on a trip and cancelled it over two months in advance because there was a traveling advisory for Americans to go to the island me and my daughter were going too. Alliance denied me getting a refund because they do not cover advisories, which I feel is ridiculous because it is something out of our control. And on top of that, I did not cancel last minute, I canceled two months in advance. Please think before purchasing trackers insurance.
Date of experience: March 11, 2025
The app was easy to use and they refunded my card really fast.
Date of experience: April 01, 2025
I was a little confused about how to go about making a claim and what exactly you needed for information and how to go find it. Once I got the information that I thought you might need and submitted it, you were very prompt about completing it and paying my claim without further explanation or delay. Thank you.
Date of experience: March 31, 2025
very disappointed to learn that my claim wasn't approved as apparently the policy for travel doesn't cover when the airline drops you on a different airport and makes you drive to your final destination. This should be better explained on the advertisement.
Date of experience: April 01, 2025
I was able to get a refund from a recent trip delay. However, filing the claim and attaching receipts wan’t crystal clear. I also only received $500 in reimbursement, not the full amount I was seeking.
Date of experience: March 30, 2025
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