4.6
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Traveling with Faye Insurance gave me peace of mind knowing that if anything happened on my trip, I knew I was protected and would be taken care of. Their coverage and additional options are unparalleled. For ALL of my future travels, I will always use Faye!
They were responsive and helpful in working with when I got sick in Thailand. I am grateful and will use them for my next trip!
While I've never had to make a claim I like the feeling of knowing that Faye has my back if needed. I also really appreciate the flight updates that Faye sends.
The customer service was great. They found me a physician close to my hotel very quickly. The doctor who treated me took her time and explained what treatment options were available.
Written by the company
Faye is redefining insurance with the first 100% digital, consumer-centric travel insurance for Americans enabling smarter, faster, smoother assistance and claims resolutions. Faye’s whole-trip protection, coupled with its proprietary technology, provides 24/7 immediate support anywhere in the world, quick reimbursements and an app where you can do it all - from covering your trips to filing claims.
Whole-trip coverage in 60 seconds
Protect your flights, accommodation, luggage, activities, health, and more in under 60 seconds. COVID-19 included.
24/7 assistance (real humans!)
Chat with us around the clock via phone, email, and the Faye app for assistance, emergency help, travel tips and more.
Quick reimbursements
Get reimbursed quickly on travel inconveniences and claims via Faye Wallet, our secure digital payments card that works via your phone’s digital wallet.
Award-winning app
Voted a must-download travel app by Fodor’s, the Faye app tracks your itinerary and provides real-time updates on delays, gate changes, weather and more.
Customizable add-ons
Supplement your policy with add-ons included rental car care, vacation rental damage protection and extreme sports.
Written by the company
United States
4.6
1K reviews
Replied to 94% of negative reviews
Typically replies within 1 month
Received the quote quickly and was able to purchase through a super-smooth process.
Date of experience: April 21, 2025
We did not need to use the services so I cannot comment. It was nice to have the security had we needed it.
Date of experience: April 21, 2025
Reply from Faye Travel Insurance
Julie - Thanks for bringing us along. We hope we’re invited on your next adventure!
-Gal, Head of Customer Experience at Faye
They were responsive and helpful in working with when I got sick in Thailand. I am grateful and will use them for my next trip!
Date of experience: April 21, 2025
Reply from Faye Travel Insurance
Samantha - So glad to hear that you chose Faye to protect your trip and that you had such a positive experience. Our goal is to go the distance to protect you - from the little details to the big destinations, and every moment in between.
-Gal, Head of Customer Experience at Faye
I di not have any epreienc, but you sonf ok. Price was reasonabel
Date of experience: April 20, 2025
Reply from Faye Travel Insurance
Appreciate the kind words, David!—sounds like your trip went smoothly (our favorite kind). Even though you didn’t need us this time, we’re glad you felt good about the price and the support waiting in your corner.
Here if you ever need us,
-Gal, Head of Customer Experience at Faye
Traveling with Faye Insurance gave me peace of mind knowing that if anything happened on my trip, I knew I was protected and would be taken care of. Their coverage and additional options are unparalleled. For ALL of my future travels, I will always use Faye!
Date of experience: April 19, 2025
Reply from Faye Travel Insurance
Thank you, KM! We’re honored to be your go-to for travel protection. Knowing we gave you peace of mind means everything — we’ll be here for all your future adventures!
-Gal, Head of Customer Experience at Faye
While I've never had to make a claim I like the feeling of knowing that Faye has my back if needed. I also really appreciate the flight updates that Faye sends.
Date of experience: April 17, 2025
Reply from Faye Travel Insurance
Thanks, Janice! That peace of mind is exactly what we’re here for. We're so glad the flight updates have been helpful — and we’ve always got your back, just in case!
-Gal, Head of Customer Experience at Faye
The customer service was great. They found me a physician close to my hotel very quickly. The doctor who treated me took her time and explained what treatment options were available.
Date of experience: April 16, 2025
Reply from Faye Travel Insurance
Thanks, Ivan! We’re so glad we could help you get care quickly and that your experience with the doctor was a positive one. Wishing you good health and smooth travels ahead!
-Gal, Head of Customer Experience at Faye
Reply from Faye Travel Insurance
Thank you so much, Jean. We love hearing you had a positive experience with Faye and we hope to travel with you again soon!
-Gal, Head of Customer Experience at Faye
Peace of mind while traveling. Didn’t need any assistance since everything went smoothly.
Date of experience: April 17, 2025
Reply from Faye Travel Insurance
We’re so happy to hear we were able to give you the peace of mind to enjoy your trip to the fullest, Blake. Thanks for bringing us along for the journey.
-Gal, Head of Customer Experience at Faye
It was easy to get my trip protection and I'm thankful I didn't need it. :)
Date of experience: April 17, 2025
Reply from Faye Travel Insurance
Thank you so much, Sharon. We love hearing you had a positive experience with Faye and we hope to travel with you again soon!
-Gal, Head of Customer Experience at Faye
Please, do not waste your money getting insurance with this company. We travel internationally every year. This year however, we were gone for a month and travel with two kids under 2 and decided to get international insurance. Unfortunately we had to use the insurance as my 10 month old had to be in the ICU for 5 days.
It’s been almost 4 months now and the company will not reimburse us. It’s a shame, they keep asking for the same documents and seem to do everything possible to not pay us back. We will definitely not be using them again and I will make sure to tell all my international friends (which is a lot) to not use them because man one of the worst service I have seen in a long time!
Date of experience: January 31, 2025
Date of experience: April 16, 2025
Reply from Faye Travel Insurance
Leonid - Thanks for bringing us along. We hope we’re invited on your next adventure!
-Gal, Head of Customer Experience at Faye
Date of experience: April 15, 2025
Reply from Faye Travel Insurance
We’re so thrilled to hear you had a positive experience traveling with Faye, Pam! We can't wait to see where you go next.
-Gal, Head of Customer Experience at Faye
The online process of obtaining and setting up the insurance policy was relatively straightforward and user-friendly. Additionally, I downloaded the iPhone application, which was intuitive, up-to-date, and provided easy access to my policy and various coverages.
In comparison, I conducted a review with Travelex, Alliance Travel, and Faye. Faye emerged as the most cost-effective option. Although they are a relatively small startup based in Israel, they have recently been recognized as the Startup of the Year and purport to focus on customer satisfaction and the experience.
While I am hopeful that I will not require the insurance during my travels, I will promptly report on any adverse experiences should I encounter them! Happy Trails!
Date of experience: April 15, 2025
Reply from Faye Travel Insurance
Mark, thank you so much for this amazing review! We're so thrilled that you had a positive experience with Faye, and we can't wait to travel with you again soon!
-Gal, Head of Customer Experience at Faye
Don’t waste your time. I made mistake buying insurance and my suitcase had damaged when I received at the airport. I claimed it and never get back from Faye. Instead of paying this, I would buy new suitcase.
Date of experience: March 01, 2025
Reply from Faye Travel Insurance
Hi Efe,
We’re genuinely sorry this was your experience—and we hear your frustration. Damaged luggage is never a fun way to end a trip, and it’s our goal to make things easier when that kind of travel trouble strikes.
We took a closer look and saw that your claim for the $100 luggage damage was processed quickly, with funds sent to your Faye Wallet. Our team also followed up by email in case you missed the notification.
That said, if you’re still having trouble accessing the funds or have any questions, we’d love to help get things sorted. Just reach out at support@withfaye.com and we’ll make it right.
Thanks again for giving Faye a try.
-Jeff, VP of Claims at Faye
Very responsive and kept up to date with all of our travel plans
Date of experience: April 14, 2025
Reply from Faye Travel Insurance
Joseph, thanks for your trust in us, and we look forward to being your go-to choice for travel insurance & assistance in the future!
-Gal, Head of Customer Experience at Faye
I was consistently reminded that Faye was ready to help if we encountered any problems.
Date of experience: April 11, 2025
Reply from Faye Travel Insurance
Patricia - Thanks for bringing us along. We hope we’re invited on your next adventure!
-Gal, Head of Customer Experience at Faye
We recently had to cancel our cruise due to my Mom's serious illness. We bought the "cancel for any reason" policy. They still wanted a letter from the doctor, which I did get from Hospice. I was told it would take 3-5 days to get my deposit back once all documents were complete. We waited....and are now waiting for our refund. That is why there are 2 stars. I was finally told today they had a"number wrong" in my bank transfer. Now I am suppose to WAIT again another 3-5 days. This is NOT the way to treat customers. If you make an error after the customer jumps through all of these hoops, you should get their money back to them immediately. A BANK TRANSFER should not take this long. I would NOT recommend this company. It appears they are stalling. The TWO stars are for the staff I spoke with who were all very nice and did try to help
Date of experience: April 10, 2025
Reply from Faye Travel Insurance
Hi Nancy,
We hear you — and truly appreciate you sticking with us through what should have been a smoother process. Your claim was approved under Cancel For Any Reason, but an error in the payment details caused an unexpected delay. That’s been corrected, and your reimbursement has been sent.
We’re always working to tighten up the process so moments like this don’t happen again. Thanks again for your patience — and for recognizing our team’s efforts along the way.
-Jeff, VP of Claims at Faye
122 days before our trip, I called asking about a refund because we were unable to go on our Viking cruise. I was told I was not in time so no refund would be given for any part of my $1,000+ cost. Read their policy carefully before buying,
Date of experience: April 10, 2025
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