US Mobile Reviews 4,748

I am blown away by the customer service that US Mobile provided to me via Adnan and Abbas. I was at a loss in how to reactivate my phone which I had neglected payment on. Blown away at the outstanding customer service that I received via a Chat line! Chat lines are 99% of the time nothing but canned, unhelpful responses, but yours is the 1% that was truly aware of my exact account and needs despite my confusion regarding my account. I am so grateful and impressed. Thank you US Mobile,! Thank you Adnan! Thank you Abbas! God bless you all✝️🙂

Date of experience: April 21, 2025

Very good customer service very patient and competent. Highly recommend

Date of experience: April 21, 2025

Sarhan was very kind and helpful, knowledgeable and professional. Great service overal!!

Update: When I got back, Hanzalah picked up the service without a hitch, got me all sorted and settled, fantastic people frankly!

Date of experience: April 20, 2025

I needed to replace a SIM card and it only took a few minutes working with Khizer Saleem over support chat, quick and helpful!

Date of experience: April 21, 2025

The chat agent was really able to troubleshoot and help me fix my problem.

Date of experience: April 21, 2025

3 years now with US Mobile and can't be happier. 1st the price. Is so much cheaper than wasting money with the big carriers. 2nd support. They had Pixel 9 XL for a ver good price, bough one, changed my mind, cancel the order, money back. All good.

Kudos to Mubeen Siddiqui who helped me with this.

Date of experience: April 21, 2025

I had some questions concerning an upgrade available for my plan that I wasn't sure how to activate, & Hassan had everything squared away in minutes for me, & explained the process very well/what to expect as the upgrade did involve my bank account. Excellent customer service!

Date of experience: April 21, 2025

Muntaha Siddiqui provided excellent help. Very helpful and polite.

Date of experience: April 21, 2025

Great customer service online. Activated a new SIM card with a new phone Some issues with the equipment but service was great! Helped by agent
Syed Ahmad Abdul Rahman. Wonderful!

Date of experience: April 21, 2025

Outstanding customer support US Mobile!! Hafsa provided comprehensive and expert answers to all of my inquiries.

Date of experience: April 21, 2025

CSR Maryum Asar was professional, very friendly and helped me with a billing issue. I appreciate your customer service in helping me get my issue resolved! 5+ Stars

Date of experience: April 21, 2025

Prinka did a great job! It took a while, but she did not give up! That’s the customer service that we need!

Date of experience: April 21, 2025

Hassan Khalid was great. He solved my issue very efficiently.

Date of experience: April 21, 2025

Great job. They help me setup 2 complimentary international esim for traveling.

Date of experience: April 21, 2025

Needed help setting APNs to get my phone to work with US Mobile service for phone calls and mobile data. It was a fairly long process, but the service rep, Muhammad Zeeshan, patiently walked me through everything step by step. I was able to make phone calls and get my mobile data working by the end of the night. Great service 24/7.

Date of experience: April 21, 2025

Areesha Nayer thoroughly read and understood my issue. Promptly helped me merge mine and a family member’s accounts. After that they even helped ensure I got a refund for my silly failed previous attempts that incurred charges. The prompt service, stupendous communication and diligent attention to detail really makes this top among the best customer support experiences I’ve ever had.

Date of experience: April 20, 2025

I was having a lot of trouble because MMS wasn’t working, but I was able to resolve it through the US Mobile website’s customer support. A representative named Areesha Nayer was incredibly kind and explained everything thoroughly and in great detail. I truly commend her.

Date of experience: April 20, 2025

I needed to get an new sim card to get the promo.price and Zohair was fantastic. I couldn't fiqure out how to order the dark star card on the app.
In very short time on chat he had everything finalized .
I am very happy using US MOBILE.

Date of experience: April 20, 2025

Sarhan quickly answered my questions and was able to process a request for more information. I really appreciated how quickly I was able to get in touch with an agent and that they were so responsive.

Date of experience: April 20, 2025

Customer service is always GREAT! Bilal Ahmed was very patient as we tried to fix an eSIM problem. Well over an hour later, Bilal was still with me as we finally moved the phone from Tracfone (GGGGrrrrr) to glorious US Mobile.

Date of experience: April 17, 2025