4.7
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Today, I was assisted by Joan in the Evanston IL store. She went above and beyond to assist me exchange a broken pair of Goodr sunglasses. She made extra efforts to ensure that the return and exchange was possible. On top of that, she took extra measures to assist me finding the perfect replacement pair of sunglasses…..and all while being pleasant and authentically wanting to problem solve for me.
If there was a University of Customer Service, Rock Creek North Shore would certainly have a building in that complex. Head of School would be professors Jim, Marissa & Paige, who each hold PhDs in customer service, in my opinion. As customers enter the front door, they are greeted kindly and shown or directed to their area of interest. Such a pleasant experience from professionals who know their extensive product line and can answer most pertinent questions.
Many retail businesses would benefit from their skills since customer service today is mostly mentioned in history books. They have hit upon a winning formula which remains a cornerstone of Rock Creek's success. Keep the spirit. Regards, Jim T.
It feels pretty good, I like it a lot, but I don't know why I'm always saying there's a problem with my payment method. I use paypal. Although my paypal email and account email are not the same, it shouldn't affect my payment. I don't understand
I recently bought a new pair of shoes at Rock Creek North Shore. I don't buy new shoes often, or lightly. Grant was very helpful, informative, and knowledgeable regarding all the different aspects to choosing the correct shoes for my feet. He was patient, listened to me, very polite, and super-friendly! I will shop here again because he made my experience great!
For over 45 years, Gearhead Outfitters has been a "go to" spot both locally and online (more recently) to find the best in outerwear and all things outdoors. A trip to any of our stores guarantees that you will be greeted by knowledgeable employees that eagerly share their expertise and passion for the outdoors. A trip to our website will show you our full offering of products to outfit you for all of life's adventures.
Jonesboro, United States
4.7
4K reviews
Replied to 8% of negative reviews
Typically replies within 1 week
Wrong item was shipped but return and correct item was handled very quickly and easily.
Date of experience: April 04, 2025
My wife and I both love their selection of clothes and the staff is very friendly and knowledgeable!
Date of experience: April 01, 2025
Today, I was assisted by Joan in the Evanston IL store. She went above and beyond to assist me exchange a broken pair of Goodr sunglasses. She made extra efforts to ensure that the return and exchange was possible. On top of that, she took extra measures to assist me finding the perfect replacement pair of sunglasses…..and all while being pleasant and authentically wanting to problem solve for me.
Date of experience: March 27, 2025
The person who helped me was so knowledgeable. In fact, I went back and purchased more items online because I was so impressed. I also left a positive google review.
Date of experience: March 19, 2025
Website was easy to use. Purchase was shipped quickly and arrived a day sooner than projected. Love my new tent!
Date of experience: March 09, 2025
Fast shipping. Good customer service. Highly recommend.
Date of experience: February 28, 2025
It feels pretty good, I like it a lot, but I don't know why I'm always saying there's a problem with my payment method. I use paypal. Although my paypal email and account email are not the same, it shouldn't affect my payment. I don't understand
Date of experience: February 25, 2025
Great products at expeditionary prices.
Date of experience: February 25, 2025
Date of experience: February 13, 2025
Absolutely great customer service. I had an exchange to make and Jon worked well with me to get my new one to me.
Date of experience: February 11, 2025
Paris in Tulsa did a great job! Service with a smile!
Date of experience: February 08, 2025
Extremely fast delivery and excellent price! Didn’t know I had a gear store so close to my house.
Date of experience: February 09, 2025
Date of experience: February 03, 2025
Date of experience: January 31, 2025
Found just what I wanted at a great price, and shipping was quick! Item was as expected.
Date of experience: January 30, 2025
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