4.5
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My order number was 0112841556 the people at this location were very rude and incompetent all I wanted was to see the living room set that I purchased at the Lombard location. I was very disappointed about the service that they provided that I decided to go back to Lombard location and cancel the order and buy a different set.
THE ROOM PLACE STORE NIS THE WORST STORE I'M SO GLAD THIS STORE IS CLOSING THE PEOPLES AREN LYER BAD CUSTOMER SERVICES
Living in a small apartment, finding furniture that fits both my space and style has always been a challenge. I recently bought a compact coffee table and a couple of accent chairs that not only fit perfectly but also add a touch of elegance to my living room. The designs are sleek and modern, and they maximize my limited space without feeling crowded. I appreciate that the furniture is both functional and aesthetically pleasing.
Wonderful people that helped. Love the location in Gurnee Illinois. Very, very sad, they are closing their doors. They have beautiful furniture and more. Wishing them all the best.
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions
1000-46 N Rohlwing Rd, 60148, Lombard, United States
4.5
34K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
My order number was 0112841556 the people at this location were very rude and incompetent all I wanted was to see the living room set that I purchased at the Lombard location. I was very disappointed about the service that they provided that I decided to go back to Lombard location and cancel the order and buy a different set.
Date of experience: February 09, 2025
THE ROOM PLACE STORE NIS THE WORST STORE I'M SO GLAD THIS STORE IS CLOSING THE PEOPLES AREN LYER BAD CUSTOMER SERVICES
Date of experience: February 04, 2025
Wonderful people that helped. Love the location in Gurnee Illinois. Very, very sad, they are closing their doors. They have beautiful furniture and more. Wishing them all the best.
Date of experience: June 01, 2024
Living in a small apartment, finding furniture that fits both my space and style has always been a challenge. I recently bought a compact coffee table and a couple of accent chairs that not only fit perfectly but also add a touch of elegance to my living room. The designs are sleek and modern, and they maximize my limited space without feeling crowded. I appreciate that the furniture is both functional and aesthetically pleasing.
Date of experience: January 12, 2024
Good looking furniture. I brought a kitchen table and chairs. Very reasonable priced
Date of experience: September 19, 2024
My Experience With The Room Place The Sales Men Is Very Tentative I Never Left The Room Place Without Unanswered Questions They Go Above And Beyond
Date of experience: September 21, 2024
The delivery date keeps changing and no one has answers.
Date of experience: September 03, 2024
Reply from The RoomPlace
Good evening Lenore, we are deeply sorry for the vendor delays. Currently you order is estimated in stock by vendor 10/23 and you are scheduled in accordance with the estimated in stock date. We will text you promptly if anything should change. Respectfully Customer care
My order has been postponed twice!! I want my money back
Date of experience: September 05, 2024
Reply from The RoomPlace
Good Afternoon, Royal. We are deeply sorry for the inconvenience caused and the unforeseen delay in fulfilling your order. Certainly not up to our standards or service levels. Please know we are working diligently to expedite the fulfillment and appreciate your understanding. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
THE MANAGER IS GREAT! He took us around the show room and explained everything about the sales they had going on. He was very knowledgeable and extremely helpful. He also directed us to a salesman who were just as great and made our purchasing experience smooth and wonderful. I love the roomplace I have been shopping here for at least 18 years.
Date of experience: September 17, 2024
My husband & I found a sofa/love seat at the RoomPlace in Algonquin, IL at the beginning of Sept. We purchased them, but were on backorder. No problem. My husband found info online to get free delivery (it was going to cost approx $150.). He emailed the sales associate the info, & also left a msg to have him call us. The sales assoc never called us, never responded to the email we sent. We called again, no response. My husband ended up going in to the store to talk to our salesman to see if we would get free delivery. He was told this situation would be forwarded to the GM. Never heard from the GM either!! He emailed their customer service with all the info. He was called back, but said the woman could not have been any more rude! She said she'd follow up, but never did.
I have worked in retail mgmt for years, & cannot even fathom not getting back to a customer!!! What poor customer service! After several weeks, we decided to see if this sofa/loveseat could be found elsewhere. We did find it online, for a better price than the RoomPlace. So we cancelled the RoomPlace order. My husband then got a call from customer service. He explained that if we had any issues after the delivery, we didn't know if anyone would respond or even care.
I will not step inside a RoomPlace again. We were left hanging, no one, including the GM, ever felt it necessary to contact us. The epitome of poor customer service!!!
Date of experience: September 23, 2024
Reply from The RoomPlace
Good morning Sue, We are deeply sorry to hear of this experience you have had in one of our stores. Truly not up to our standards or practices for our customers, and genuinely apologize. If willing, please email us at trp@theroomplace.com with good contact information and order information so we may review and reach out. We thank you for your feedback as we are always evolving our services to our customers everyday. Respectfully Customer Care
The sales people are all friendly and knowledgeable about the merchandise. We had a very pleasant experience. The delivery also went very smoothly. I highly recommend "The Room Place"
Date of experience: September 20, 2024
Richard, the manager from the Algonquin store, he made the experience, once again, excellent! This is my 5th time purchasing from The Room Place and, each time, his level of service, communication, attention to detail, and ease in delivery have made me a loyal customer. He sets the bar high for how sales should be handled. Well done, sir!!
Date of experience: September 20, 2024
The sales person i worked with was very knowledgeable and helpful. I went in a few times to take another look at it because it was very different from the stye i have already, and each time she was attentive and helpful.
Date of experience: September 23, 2024
Sam is an excellent salesman and helped us find a couch we loved. Amazing customer service and great atmosphere really felt like he was trying to help us and not just trying to sell us the highest ticket item.
Date of experience: September 23, 2024
Great service by sales man and variety furniture.
Date of experience: September 22, 2024
Salesforce not to to pushy, Let unlock around until we had 2 choices she gaves us the information on both and we made are choice.
Date of experience: September 21, 2024
Great customer service experience.
Date of experience: September 22, 2024
The customer service was great. No pushy sales person trying to get us to buy .
Date of experience: September 22, 2024
Reply from The RoomPlace
Good Morning, Thomas. We sincerely appreciate your feedback and are happy you had a good experience. If willing, please send us an email to trp@theroomplace.com so we can assist in improving your satisfaction in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
Staff were friendly and helpful without being super pushy. Felt like I got a great deal on what I was looking for and happy about the whole experience as a whole.
Date of experience: September 22, 2024
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