4.1
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My Dog always smells stinky even we gave her a wash every 2 weeks.I tried a lot of probiotics, fish oil and a lot of home remedies. But this probiotics is so amazing, because after giving her for almost 3 months. She doesn't smells stinky anymore. Even my husband notice that she doesn't smell like before. Thanks petlab
I have an Amstaff with horrible skin allergies. I give her the probiotic and skin allergy chews. With her size i have to buy 2 each of both products monthly. As this product does help it doesnt resolve her itchy issues. And because this product is expensive i was hoping it would stop her itching and resolve her issues but it hasnt. Shes been on this for about 3 months now.
Got ProBright a couple of months ago for my Bella’s teeth. First 30 days didn’t see much of a difference but half way into the second tub and it really is starting to show. Her poos are less runny too since using it. For people saying they didn’t sign up for a subscription - they need to put their glasses on - it’s very clear on the website if you’re subscribing or just buying the once.
I have been purchasing the Probiotic chews, Joint Care Chews and the Pro Bright for my 12 year old Labrador Retriever for several years and I do believe that the contribute to her overall health. I walk her twice a day and I believe the joint chews help with that and the Pro bright keeps her teeth white!
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
Written by the company
One World Trade Center, 85th Floor, 10007, New York, United States
4.1
11K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Ordered and they signed us up for subscription we didn’t agree to and changed the interval to every 30 days without our consent when we ordered 90 day supply. The order never shipped- we kept reviewing tracking. One day, it magically said it had shipped but was destroyed in CA. We live in UT.
After multiple emails & several phone calls that go unanswered & 10 days of trying to reach them, we submitted a claim to BBB. It seems this is their game based on other reviews. We did receive one email that seemed to be automated, stating “they would look into this.” Their phones are a joke and say the entire company is on spring break and you can’t leave a VM. What a scam.
Even if you like the product, the company shouldn’t profit on scamming people who don’t know they are signed up for a subscription and don’t watch their tracking like I do.
Date of experience: April 21, 2025
Been using PetLab Co dental formula on my 5 year old beagle for 3 plus years. He went to the vet and he was shocked my boy had never had a dental cleaning. His teeth were great the vet said!!!! Also, I see how white they are.
Date of experience: April 21, 2025
I did not order a subscription yet a second order came, I called and it was difficult to get acknowledgment that I have called. I was disconnected several times. Phone calling is useless. I think I got my Unauthorized subscription canceled on line. I’ll find out when I get my credit card.
I was gonna order the allergy product, but I am not now that I have seen all the reviews
Date of experience: March 28, 2025
Great products but your CUSTOMER SERVICE IS THE WORSE. I will not deal w a company who really doesn’t care about their customers so unfortunately I don’t purchase anything from you now!
Date of experience: January 31, 2025
Love the product, poor customer service response time
Date of experience: April 10, 2025
I have an Amstaff with horrible skin allergies. I give her the probiotic and skin allergy chews. With her size i have to buy 2 each of both products monthly. As this product does help it doesnt resolve her itchy issues. And because this product is expensive i was hoping it would stop her itching and resolve her issues but it hasnt. Shes been on this for about 3 months now.
Date of experience: April 18, 2025
Reply from PetLab Co.
Hi there,
Thank you for sharing your honest feedback! We're sorry to hear you didn't see the desired results with our Probiotic and Allergy & Immune Chews. We understand how frustrating it is when a product doesn't meet our expectations. While the supplement may work for many dogs, it may not be a perfect fit for your furry friend.
We appreciate you giving our product a try and sharing your honest feedback. It helps us continue improving our formulas.
Sometimes, environmental factors or other underlying issues may be contributing to your dog's symptoms, so it may also be advisable to speak with your vet.
Feel free to reach out if you have other concerns.
Best regards,
PetLab Co.
I am on my 10th bottle, I tired to give it a shot but it doesn't work. I have spent $300+ to see no results very disappointing
Date of experience: April 19, 2025
Reply from PetLab Co.
Hi Brian,
Thank you for sharing your honest feedback! We're sorry to hear you didn't see the desired results with our supplement. We understand how frustrating it is when a product doesn't meet our expectations. While the supplement may work for many dogs, it may not be a perfect fit for your furry friend.
We appreciate you giving our product a try and sharing your honest feedback. It helps us continue improving our formulas.
Sometimes, environmental factors or other underlying issues may be contributing to your dog's symptoms, so it may also be advisable to speak with your vet.
Feel free to reach out if you have other concerns.
Best regards,
PetLab Co.
Cant even sign in to pet lab company. I never asked for a subscription to have products delivered each month. Cannot contact company. I want a refund. I have already texted you the problem Thank you Deborah
Date of experience: April 11, 2025
Reply from PetLab Co.
Hi Deborah,
We're sorry for any confusion and the difficulty you experienced in getting support. Please note that our subscription plans are completely optional. The One-Time Purchase packages are located beside our Subscribe & Save packages, and our customers have complete control over which plan/package to choose.
We'd love to help get this sorted for you. Can you please share your order ID? Thank you!
Best regards,
PetLab Co.
My Dog always smells stinky even we gave her a wash every 2 weeks.I tried a lot of probiotics, fish oil and a lot of home remedies. But this probiotics is so amazing, because after giving her for almost 3 months. She doesn't smells stinky anymore. Even my husband notice that she doesn't smell like before. Thanks petlab
Date of experience: April 17, 2025
Reply from PetLab Co.
Wow, thanks for sharing, Gie Gie! It’s great to hear our Probiotic supplement made a difference for your pup. We love hearing success stories like yours! 💙
Best regards,
PetLab Co.
Apparently 2 different credit cards have been billed monthly.
I WANT TO CANCEL ANY AND ALL SUBSCRIPTIONS.
Date of experience: March 27, 2025
Reply from PetLab Co.
Hi Cillen,
Thank you for your feedback! We're sorry to hear this happened. We're taking this matter seriously and would like to know more information. Someone from our team will reach out to you through email so we can get this resolved promptly.
Best regards,
PetLab Co.
do not order from this company I have been trying to return one of their items 3 large jars of allergy and immune to call them it's over a hour wait on phone try to send a email.cannot send it please don't buy from them I should of read reviews first because I am not the only one having problems getting to this company
Terrible Company
Date of experience: April 18, 2025
Reply from PetLab Co.
Hi Kathy,
We're sorry to hear about the difficulties you’ve experienced in getting support. Due to the high volume of calls and messages received, our response times are taking longer than usual, but we’re committed to addressing your concerns as soon as possible. We appreciate your patience and understanding on this matter.
We'd love to look into this for you. Kindly share your order ID so we can for more information, and someone from our team will reach out to you to provide support. Thank you!
Best regards,
PetLab Co.
Ordered 1 tub of probiotics to help with my 11year old dogs digestive system, they made him have horrendous constipation.
I bought one tub to try,and it was not a monthly subscription.
I was looking at my bank account they have taken another payment I didn't authorise.
I have tried to contact by phone, leaving a message and 2 emails but they are not replying, shocking customer service.
I have now received another pot which I didn't order
How do I get my money back for an item I did not order .
I will return their package tomorrow un opened.
Date of experience: March 13, 2025
Reply from PetLab Co.
Hi Hazel,
We're sorry to hear that you had this experience with the subscription and in getting support. How is your dog doing now? We take these matters seriously and would like to know more information. Could you please share with us your order ID so that we can look into this further? Thank you!
Best regards,
PetLab Co.
The powder appears to be working on my dog's teeth - they've lightened up.
Date of experience: April 09, 2025
Reply from PetLab Co.
Hi Arlene,
Thank you so much for sharing your experience! We're thrilled to hear that you're noticing a positive change in your dog's teeth. Your trust and satisfaction mean the world to us. We are grateful for the opportunity to help your pet's health.
Kind regards,
PetLab Co.
great product, keeps me well informed on all products and prices are good.
Date of experience: April 17, 2025
Reply from PetLab Co.
Hello Linda,
Thank you so much for your review! We're happy to hear that you're enjoying our products for your dog and that our updates are keeping you well-informed. Providing quality products at fair prices and ensuring our customers are always in the loop is at the heart of what we do.
All the best,
PetLab Co.
Good products for dogs. Very helpful for various conditions
Date of experience: April 17, 2025
Reply from PetLab Co.
Hi Rochelle,
Thank you so much for your kind words! We're pleased to hear that our products have been beneficial for your dog across various conditions. At PetLab Co., we're committed to providing high-quality supplements that support your pet's health and well-being. 💙
All the best,
PetLab Co.
Great product. My golden retriever loves it and his teeth haven’t looked whiter.
Date of experience: April 10, 2025
Reply from PetLab Co.
Hey Michael,
Thank you so much for your wonderful feedback! We're delighted to hear that your Golden Retriever is enjoying our product and that you're seeing noticeable changes in his dental health. It's always rewarding to know that our efforts to create beneficial and enjoyable products for pets are making a positive impact.💙
Kind regards,
PetLab Co.
This company will be involved in a law suit if not already because of their deceptive marketing and auto-ship practices. Customer service is nonexistent except for their canned responses to all of these 1 star reviews. Stay away! The product didn’t even work and returns are impossible. Chewy is the place to shop, easy returns, great customer service.
Date of experience: February 01, 2025
Reply from PetLab Co.
Hi James,
We're truly sorry to hear about your experience and appreciate you taking the time to share your concerns. We are committed to delivering exceptional support, but during peak times, call and inquiry volumes may lead to longer wait times than we desire. We appreciate your understanding and are sorry for any inconvenience. If you could please share your order ID, we’ll be able to look into this right away and assist with any concerns around charges, returns, or your experience with the product.
All the best,
PetLab Co.
I have been using the ProBright advanced for several months with my 3 dogs. I do notice a difference in their teeth. I also brush their teeth. However, I feed a raw diet carefully balanced to NRC or AAFCO standards and as such, I supplement with kelp for iodine. PetLab has refused to answer emails regarding my query about the amount of iodine in their product so it is unclear how much I need to supplement, or even discontinue my kelp supplement. I do like the product but I don't think I will be re-ordering.
Date of experience: April 17, 2025
Reply from PetLab Co.
Hi Denise,
We're glad to hear that you are seeing some positive changes with our product. It appears that there might have been a communication gap, as we have not received any communication from you about the iodine in our ProBright Advanced. Iodine is a known constituent of brown algae, one of the active ingredients in ProBright Advanced. The information listed on the product label is the extent of the information we have available.
While iodine is an important element in most dogs' diets, those with thyroid issues or other rare conditions have specific diet requirements. If you have any concerns about the ingredient, we encourage you to contact your vet. Feel free to reach out to us at help@thepetlabco.com if you have further questions.
All the best,
PetLab Co.
My dog's teeth seem to be cleaning really well. I'm glad I don't need to use the tooth brush now as he always manages to squirm away if I show him that. His coat is nice and shiny too.
Date of experience: April 17, 2025
Reply from PetLab Co.
Hey Albina,
Thank you so much for your feedback! We're delighted to hear that our ProBright is making a positive difference in your dog's oral health. A shiny coat is a wonderful bonus, and we're thrilled to know your pup is benefiting in multiple ways.
Warm regards,
PetLab Co.
I have been purchasing the Probiotic chews, Joint Care Chews and the Pro Bright for my 12 year old Labrador Retriever for several years and I do believe that the contribute to her overall health. I walk her twice a day and I believe the joint chews help with that and the Pro bright keeps her teeth white!
Date of experience: April 17, 2025
Reply from PetLab Co.
Hi Debbi,
It's so great to hear that our products have been contributing to your 12-year-old Labrador Retriever's overall health. It's heartwarming to know that these products are supporting her daily walks and keeping her teeth healthy. Thank you for sharing your experience, and we're honored to have earned your loyalty.
Best regards,
PetLab Co.
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