3.9
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
If you could mention that when ordering "you can complete your order by just clicking on each item and it will be automatically added to your total"
While i found this out after pressing on the next Item.
Thank you for the free shipping offer and the extened warrenty offer with my machine, i have accepted your offer for $15.00 for three years
I don't have time for this repeating over and over my complaint, being given "the correct CS contact info (218-304-4949) only to find that person is not available. I sent 2 emails since April 11th explaining my complaints to your Synoshi .com address...same address from whom I keep getting reminders to rate with stars your product.
I only wanted the 1st thing I ordered not all the adverts for add-ons.
Clever marketing, but annoying for customer!
The purchasing and checkout section were quick and straightforward. My only issue is that the extra brush head options should be marketed on the main site instead of hidden in a “bonus” section AFTER you’ve already made a purchase.
United States
3.9
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
If you could mention that when ordering "you can complete your order by just clicking on each item and it will be automatically added to your total"
While i found this out after pressing on the next Item.
Thank you for the free shipping offer and the extened warrenty offer with my machine, i have accepted your offer for $15.00 for three years
Date of experience: April 22, 2025
Reply from Synoshi
Hello Roy,
We are thrilled to hear that you are happy with your purchase and the offers available to you. Thank you for your feedback regarding the ordering process. We will review our processes to ensure that such steps are clearer for all our customers. If you have any questions or need further assistance, please feel free to reach out to us at any time via support.synoshi.com.
Thank you for choosing Synoshi!
Synoshi Support Team
I was hoping it would do a better job on hard water rings
Date of experience: April 21, 2025
Reply from Synoshi
Hello Virginia,
Thank you for taking the time to share your feedback with us. We apologize that our product did not meet your expectations in dealing with hard water rings. We understand how important it is for our product to perform effectively.
Please rest assured that we are looking into your concern and are committed to addressing any issues. If you need further assistance or have additional details you'd like to share, please feel free to reach out to our support team at https://support.synoshi.com.
Thank you for bringing this to our attention and for giving us the opportunity to improve.
Sincerely,
Synoshi Support Team
I’d give them a zero if I could. Absolute scam. Items never arrived, lat email sent to them (responding to a mail they sent to me!) on 08/04 & was totally ignored.
Case opened with Klarna to block funds being paid.
Avoid at all costs.
Date of experience: April 21, 2025
Reply from Synoshi
Hello LauraJ,
We apologize for the inconvenience you've experienced, and we understand your frustration regarding your order and communication issues. This is not the experience we want you to have, and we are committed to resolving this matter promptly.
To investigate and address your concerns effectively, we have sent you a request for order information through Trustpilot. If you haven't received it, please update your review with your order details or contact us directly via our support page at https://support.synoshi.com.
We kindly ask for the following information to assist with your case:
- Email address used to place the order
- Order number
Thank you for your patience and understanding as we work to resolve this issue.
Synoshi Support Team
Reply from Synoshi
Hello Porul Sachidanandam,
Thank you for your positive review and for giving us a 4-star rating. We're pleased to hear that you found our presentation well done. We are committed to ensuring that our products not only meet but exceed expectations. If you have any questions or need further assistance with the product, please do not hesitate to reach out to our customer support team at https://support.synoshi.com.
We appreciate your support and hope you are satisfied with your purchase.
Best regards,
Synoshi Support Team
I only wanted the 1st thing I ordered not all the adverts for add-ons.
Clever marketing, but annoying for customer!
Date of experience: April 21, 2025
Reply from Synoshi
Hello Jan,
Thank you for sharing your feedback. We appreciate your insight and understand that the additional marketing can be overwhelming. We will take this into consideration and review our internal processes to improve the customer experience. If you have any further questions or need assistance, feel free to contact our support team at https://support.synoshi.com.
Synoshi Support Team
Date of experience: April 21, 2025
Reply from Synoshi
Hello Susan,
Thank you for taking the time to leave a review. We are glad to hear that you are satisfied overall. We value your feedback regarding the extras and will consider it as we review our offerings to improve our service. If you have any specific suggestions or need any assistance, please feel free to reach out to us at https://support.synoshi.com.
Synoshi Support Team
Reply from Synoshi
Hello May,
Thank you for your wonderful review! We are delighted to hear that your delivery was quick and that we met your expectations. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
If you have any further comments or need assistance, please feel free to reach out to us at our customer service website: https://support.synoshi.com.
Thank you for choosing Synoshi.
Best regards,
Synoshi Support Team
Date of experience: April 20, 2025
Reply from Synoshi
Hello Mohan Raj Nair,
Thank you for your fantastic feedback! We're pleased to hear that the ordering process was quick and satisfactory for you. If you have any additional comments or need assistance, feel free to reach out to us.
Synoshi Support Team
Cash on delivery makes it trustworthy
Date of experience: April 20, 2025
Reply from Synoshi
Hello Pankaj Ahire,
Thank you for your excellent review! We're thrilled to hear that you find our cash on delivery option trustworthy. We aim to provide convenient and reliable services to all our customers.
If you have any further feedback or need assistance, please feel free to reach out to us at our support page: https://support.synoshi.com.
Synoshi Support Team
Good delivery time and the product performs really well.
However, additonal heads and accessories expensive.
Date of experience: April 19, 2025
Reply from Synoshi
Hello Jan,
Thank you for leaving us a review. We are pleased to hear that you were satisfied with the delivery time and the performance of our product.
We understand your concerns regarding the cost of additional heads and accessories. We strive to offer competitive pricing and always value feedback from our customers to help us improve.
Please feel free to reach out to our customer service team at https://support.synoshi.com if you have any further questions or need assistance.
Thank you for choosing Synoshi.
Best regards,
Synoshi Support Team
I don't have time for this repeating over and over my complaint, being given "the correct CS contact info (218-304-4949) only to find that person is not available. I sent 2 emails since April 11th explaining my complaints to your Synoshi .com address...same address from whom I keep getting reminders to rate with stars your product.
Date of experience: April 12, 2025
Reply from Synoshi
Hello Karima,
Thank you for reaching out and providing your feedback. We sincerely apologize for the inconvenience you have experienced during this process.
It appears there has been a technical issue affecting your communications with us, and your requests may not have been properly registered on our system. We can assure you that we are committed to resolving this issue as quickly as possible. Our team is actively working to ensure your emails are processed and that any necessary actions are taken.
Please feel free to contact our customer support team directly at https://support.synoshi.com, where we can assist you further and ensure all your concerns are addressed promptly.
We appreciate your feedback and are dedicated to resolving this to your satisfaction.
Synoshi Support Team
Reply from Synoshi
Hello TttLynda Nicoll,
Thank you for your wonderful review. We're delighted to hear that you find our product easy to use, especially for pensioners. Our team at Synoshi is committed to providing accessible and user-friendly solutions for everyone. If you have any further questions or need assistance, please don't hesitate to reach out to us at https://support.synoshi.com.
Thank you again for your feedback!
Best regards,
Synoshi Support Team
After adding the items to the order, there is no page to review and confirm the order. Users might want to change order (might go for more or less) by reviewing the order, before confirming it.
Date of experience: April 19, 2025
Reply from Synoshi
Hello Gomathinayagam Thirugnanasamba,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by not having a review and confirm page during the ordering process. We understand how important it is to be able to review and make adjustments to your order before confirming it.
Your input is invaluable, and our team is actively working on enhancing our website to provide a more intuitive and efficient ordering experience. If you have any further questions or need assistance with your order, please don't hesitate to reach out to our customer support team at https://support.synoshi.com.
Thank you again for helping us improve.
Synoshi Support Team
The problem is we have to keep adding to the order.... Without trying out the main scrubber I did not want to buy the additions
Date of experience: April 19, 2025
Reply from Synoshi
Hello Devdas Nayak,
Thank you for sharing your feedback regarding your experience with our ordering process. We understand your concern about purchasing additional items before trying out the main scrubber.
We will take your comments into consideration as we continually review our processes and strive to improve our service. If you have any further questions or need assistance, please feel free to reach out to our customer service team at https://support.synoshi.com.
Best regards,
Synoshi Support Team
Date of experience: April 19, 2025
Reply from Synoshi
Hello Roberta,
Thank you for your wonderful feedback! We're delighted to hear that you find it easy to look up items and order with us.
Synoshi Support Team
Easy to order with several choices for additional heads - all at great value 👍.
Date of experience: April 18, 2025
Reply from Synoshi
Hello Colin,
We are delighted to hear that you found the ordering process easy and appreciated the variety and value of the additional heads.
Thank you for sharing your feedback.
We strive to maintain this level of service and look forward to serving you again in the future.
Best regards,
Synoshi Support Team
Reply from Synoshi
Hello Erica,
Thank you for your wonderful feedback! We're delighted to hear that you're enjoying your purchase.
Synoshi Support Team
😌 Easy shopping experience. Hope its as good quality as you claim.
Date of experience: April 18, 2025
Reply from Synoshi
Hello Yes,
Thank you for taking the time to leave us a review. We're pleased to hear that you had an easy shopping experience with us. We strive to ensure that our products meet high-quality standards, and we hope you will be satisfied with your purchase.
If you have any questions or need assistance, please feel free to contact our Customer Support team at https://support.synoshi.com. We are here to help!
Thank you for choosing Synoshi, and we look forward to serving you again.
Best regards,
Synoshi Support Team
Easy ordering - although, it would be nice to have all the attachments in one package or available to choose when ordering the unit.
Date of experience: April 17, 2025
Reply from Synoshi
Hello Vicki,
We are delighted to hear that you had an easy ordering experience and appreciate your feedback about the attachments. We understand how having all options available at once can enhance the shopping experience, and we will certainly take your suggestion into consideration as we review our processes for improvement.
Thank you for sharing your thoughts with us.
Synoshi Support Team
Fast shipping. Still exploring the uses. Looks promising 👍🏽
Date of experience: April 10, 2025
Reply from Synoshi
Hello Charles,
Thank you for your wonderful review. We're thrilled to hear that you were pleased with our fast shipping! It's great to know you're exploring the uses of our product and finding it promising. If you have any questions or need assistance as you continue to explore, feel free to reach out to our support team at https://support.synoshi.com.
Thank you for choosing Synoshi!
Best,
Synoshi Support Team
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