I really enjoyed this banking it's a great way to build credit and you save on every purchase it's awesome and the best thing is you get paid 2 days early i really recommend it for anyone.
Step Reviews 1,199
•
4.3
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What made my experience great with Ste is the customer service provider are Great! They helpful and quick polite and professional.
Great, I highly recommend it. The points earning system to be able to redeem cash value is excellent. The customer service is great. The metal card I ordered came sooner than expected.
Very helpful and patient and waited till the issue was resolved !!! Love step . My college kids use it all the time. It’s been great 😊
Company details
Written by the company
Step is a financial technology company based in Palo Alto, California. Step's mission is to improve the financial literacy of the next generation by giving Gen Z the tools to start making smart money decisions early on. Step was founded in 2018 by financial industry veterans CJ MacDonald and Alexey Kalinichenko. Step offers a Visa Card with no monthly fees or minimums that helps teens build a positive credit history while teaching them how to save and spend smarter. Parents can manage their teen's Step Account, all while having peace of mind that their kids' accounts are secure and protected against fraud. In the Step App, teens can set savings goals, track their spending and budget for big purchases.
Contact info
United States
- step.com
4.3
Excellent
1K reviews
Replied to 85% of negative reviews
Typically replies within 2 weeks
Very helpful and patient and waited…
Very helpful and patient and waited till the issue was resolved !!! Love step . My college kids use it all the time. It’s been great 😊
Date of experience: April 21, 2025
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What made my experience great with Ste…
What made my experience great with Ste is the customer service provider are Great! They helpful and quick polite and professional.
Date of experience: April 21, 2025
I really enjoyed this banking it's a…
I really enjoyed this banking it's a great way to build credit and you save on every purchase it's awesome and the best thing is you get paid 2 days early i really recommend it for anyone.
Date of experience: April 01, 2025
They are very helpful respond quick and…
They are very helpful respond quick and try to help you out as fast as possible and respectful
Date of experience: April 19, 2025
Great experience
Great, I highly recommend it. The points earning system to be able to redeem cash value is excellent. The customer service is great. The metal card I ordered came sooner than expected.
Date of experience: April 08, 2025
Reply from Step
Hi Jamaal! Thanks so much for sharing your experience with us, we're so elated to know that the points system with Step has been a helpful feature! We'll be sure to share your feedback with our team. Thanks for being a part of Step 💙💗💛
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SHADY AF
These people are part of Evolve Bank 866.395.2754 who has a class action law suit against them for selling personal information. The second you try to withdraw a significant amount back to your own bank, Step will lock your card and demand selfies of you holding your license and weird things like that. DO NOT use these people. I am having a hard time getting my money back.
Update: notice that they lied in their reply and said i got my money back. They also said keep begging them by email. Its all right here. These people are BAD and they dont care. My lawyer friend is putting a suit together under the EFTA as we speak. They need a class action suit against them.
Date of experience: April 13, 2025
Reply from Step
Hi there! It sounds like your account has been limited as part of our safety review. Any funds remaining in your Step account have been returned to their original accounts via bank transfer. Please be sure to check your email for a message from our Step Safety Team, and forward any questions to safety@step.com for review.
Step is the best and provides you the…
Step is the best and provides you the option to borrow money. They have the best customer service. I really like them. Give them a try please. A happy customer here. Hope this helps you.
Date of experience: April 11, 2025
Reply from Step
We love to hear it, Speed Racer! Thanks so much for your 5-star review and for being a part of Step 💙💗💛
Koi and Amy are top notch at Step
Koi and Amy are top notch at Step ! My daughter had many fraudulent charges on her card recently . Koi helped us along last evening a great deal . Amy stepped in early this morning to assure us that the fraud team was on it . My daughter got home from school and noticed the charges were already being reviewed . I couldn’t be happier with the service we received at Step !
SO EFFECIENT & PROFESSIONAL
Date of experience: April 11, 2025
Reply from Step
Hi Kelly, wow! Thank you so much for your kind feedback and for leaving us a 5-star review. We'll be sure to share your experience with our team, especially to Amy and Koi! Thanks for being a part of Step 💙💗💛
Step is a great company
Step is a great company, the support is easy to access and they respond fairly quickly would recommend this to everyone and anyone
Date of experience: April 09, 2025
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Great to build credit
Great to build credit, saving and good customer service
Date of experience: April 07, 2025
Today
Today! Mia helped me out tremendously with my issue. Her concern for my issue was top tier! I am really happy to have step! And a team that really cares and puts your issue as top priority!!!! Thank you so much Team Step!! I REALLY APPRECIATE YOU!
Date of experience: April 05, 2025
DO NOT OPEN A STEP ACCOUNT!!
Opened an account for my daughter a few years ago so she could start saving money and learn financial budgeting and savings. She got a job a year ago when she turned 15, and has been putting the money into her step account, in a special account that was labeled“car savings” so she could save up to purchase a vehicle.
She finally had enough to purchase a car she found that she wanted, and when we went to withdrawal the funds, they were declined due to “daily limits”.
I reached out to customer service yesterday explaining the predicament and asked for a temporary limit lift, and after going through all kinds of verifications and jumping through hoops, I was told someone would reach out to me within 1-3 days…. This is after I explained that the vehicle sale was taking place TODAY!
She ended up withdrawing the max limit of $1200 which included $12 in fees yesterday, and I spotted her the remainder and made another transfer today to my checking account that would also take 1-3 business days.
I JUST now got an email at 7:17pm today with a condescending tone letting me know that they funds we had originally requested to be able to withdrawal were not available, and I should “request a limit increase when I have the funds available in my account”.
I have never in my life seen any type of bank or establishment that holds your money hostage, especially when the account was specifically for a car savings. Had it not been for me having the funds to lend her, she would have lost the car sale and would have had to find another vehicle, which would have been horrible and heartbreaking.
I will be transferring everything out as soon as I possibly can, and will be closing the account down and opening a savings for my daughter at my bank immediately.
Date of experience: April 02, 2025
Reply from Step
Hi Mir, thank you for your feedback. We understand that the limits set to your account were not satisfactory. Initially, Step accounts are set up for new bank account owners and can be requested to have their limits increased. It also sounds like your account has been limited as part of our safety review during this time. Any funds remaining in your Step account have been returned to their original accounts via bank transfer. Please be sure to check your email for a message from our Step Safety Team, and forward any questions to safety@step.com for review. We look forward to hearing from you! 💙💗💛
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It's a fun account with some small perks
This is a great account for trying to fix your credit score, but it's for kids so you will need that.
I'm always happy after speaking with customer service.
Though if you use a sketchy merchant and can't find a way to contact them, you will not get a refund.
So I advise to be careful who you buy from.
Date of experience: March 28, 2025
Awesome
I really like the step card. It's perfect for me and I love being able to send and monitor what my child is doing with her money. Customer Support is top notch. Always get a response quickly, and very friendly.
Date of experience: March 30, 2025
Unhelpful with credit card fraud casw
Hey so I’m a current unemployed college student which means any possible money I have I am careful about using. I woke up unexpectedly to find out my card information was stolen and someone was making repeated charges taking half of my savings. It has been a month now with no new information and when I messaged trying to see if anything could help the process I got unhelpful information. I am disappointed because Step has been so good to use up until now and it’s clear they don’t really care about helping me.
Date of experience: February 12, 2025
Reply from Step
Hi Lilian! We're so sorry to hear about this. Rest assured we have a dedicated Dispute and Safety team here at Step to assist with any unrecognized charges. Please reach out to us through the app or by emailing us directly at safety@step.com to report these transactions. Our team will secure your account and help return any missing funds. We look forward to hearing from you and helping resolve this! 💙💗💛
I've been with Step banking for years…
I've been with Step banking for years now since it first started and the amount of improvement and overall features has been very promising. Along with the excellent customer support and their tendency to handle things in a timely manner. Overall happy to use them as my main bank compared to others.
Date of experience: March 26, 2025
Reply from Step
Hi Alex, thank you for being such a loyal Step member! We appreciate you sharing your experience with us and we're happy to have you here with us at Step 💙💗💛
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Horrible dishonest company! SCAM!
This is the most ghetto cards I've ever had. First off it does nothing for your credit it adds a secured line a d says your making a min payment which brought my score down. 2nd they have held $100 of mine on a purchase that the merchant canceled for over a month abd tried to Blame the merchant when I had talk to the merchant. They are dishonest a d being investigated by the FBI. I've had several people confirm this. Do not lose your money too!
Date of experience: March 24, 2025
Reply from Step
Hi Matthew. Using your Step card for regular purchases will help build your credit, however if you open a credit line outside of Step your credit score may change. We'd love to answer any questions you have about this, feel free to chat with us or email us at hello@step.com! Typically if a merchant still has a pending charge it's likely either a gas purchase or a hotel purchase, which can take up to 30 days to resolve. We'd be happy to answer any questions you have, please reach out to us! Thanks for being a part of Step 💙💗💛
They were amazing the support team…
They were amazing the support team helped me out so fast and was accurate about the situation very satisfied thank you!!!!
Date of experience: March 20, 2025
Reply from Step
We love to hear it, Julia! Thank you for your 5-star review and for being a part of Step 💙💗💛
App is super user friendly
App is super user friendly, and when things go a little haywire with my large family, customer support was super quick and friendly!
Date of experience: March 20, 2025
Reply from Step
Hi Stef! Wow, thank you so much for sharing your experience with us. We're happy to know that Step has been a helpful financial tool for you and your family 💙💗💛
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