We appreciate your feedback and the opportunity to clarify this situation.
We did reach out to you on March 6th regarding your request, but unfortunately, we did not receive a response from you. Our goal was to discuss the situation and explain why a refund was not initially approved.
Per our Terms of Use, which were emailed to you at the time of purchase, your subscription automatically renews 12 months from the purchase date and continues on a month-to-month basis until canceled. Additionally, we send a reminder email 21 days before the renewal charge, which in your case was sent on February 4th, but we did not receive a cancellation request from you at that time.
When you reached out about cancelling, your account had already remained active for almost two additional weeks following the renewal. If you had notified us earlier or responded to the reminder email, we absolutely would have worked with you on a resolution, as we do for agents who communicate in a timely manner.
We’re sorry to hear the service wasn’t the right fit for you. Over the course of your time with us, we provided around 40 referrals, and while not all may be ready to transact immediately, they ultimately do. We highly encourage you to stay in touch with those leads, as nurturing them can lead to future opportunities and a return on your investment.
If you have any further questions, we’d be happy to discuss them with you directly. Please feel free to reach out. You can also email us at agentnetwork@sold.com
