4.6
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The wait was pretty long, but I can tell it was worth waiting. I'm very happy with my shoes! I have no complaints, however the shoe box was a little bit dirty. But luckily the shoes were clean! 🤩. Also they have good service, if you have a question or something they'll respond fast. Thankyou.
My Air Jordans look awesome! Arrived two days late, but still happy overall. The wait was worth it for these killer kicks.
Got the wrong shoes, but customer service was incredible! They apologized, sent the right pair ASAP, no extra charge. Impressed with how they handled the mix-up. Mistakes happen, but their response was perfect.
I was a bit hesitant after reading some reviews about this site, but their customer service won me over. I placed my order, and my package arrived on time. The quality of the shoes is really good. This is a trustworthy site, and I'll definitely keep shopping here!
🏭Founded in 2013, SneakersFactoryClub has been manufacturing high-quality shoes for a dedicated clientele of 30,000 customers, boasting an impressive 83% rate of returning customers. 👟Our primary goal is to offer premium footwear at competitive prices. Our streamlined online ordering system guarantees a hassle-free experience, complete with order confirmations and tracking details. 📩For inquiries, our responsive customer service team can be reached via email at service@sneakersfaclub.com or through WhatsApp, ensuring a prompt reply within 8 hours on weekdays and 12 hours on weekends.
United States
Date of experience: March 15, 2025
Got the wrong shoes, but customer service was incredible! They apologized, sent the right pair ASAP, no extra charge. Impressed with how they handled the mix-up. Mistakes happen, but their response was perfect.
Date of experience: November 01, 2024
Reply from SneakersFaClub
Dear Customer
Thank you so much for your kind words! We truly appreciate your understanding, and we're thrilled to hear that our customer service was able to resolve the issue quickly. Mistakes do happen, but we always aim to make things right. We're grateful for your support and hope you love your new shoes!
Best regards,
SneakersFaClub.Com Team
My Air Jordans look awesome! Arrived two days late, but still happy overall. The wait was worth it for these killer kicks.
Date of experience: November 01, 2024
Reply from SneakersFaClub
Dear Customer
Thank you for your great feedback! We’re so glad you’re happy with your Air Jordans – they truly are killer kicks! We apologize for the delay, but we’re thrilled to hear it was worth the wait. We appreciate your patience and support!
Best regards,
SneakersFaClub.Com Team
Love these sneakers! Third time buying here and always perfect. Will definitely shop again. Quality and service are top-notch!
Date of experience: October 30, 2024
Reply from SneakersFaClub
Dear Customer
Thank you for being a loyal customer! We're so glad to hear that you're loving your sneakers and that our quality and service continue to meet your expectations. We can’t wait to welcome you back for your next purchase!
Best regards,
SneakersFaClub.Com Team
I've ordered from this place twice now, and both experiences have been great.
Date of experience: October 27, 2024
Reply from SneakersFaClub
Dear Customer
Thank you for your continued trust in us! We're so glad to hear that both of your experiences have been great. We look forward to serving you again soon!
Best regards,
SneakersFaClub.Com Team
There was a small mix-up with my address, but customer service sorted it out quickly. The shoes themselves are exactly what I wanted, so I can't complain.
Date of experience: October 27, 2024
Reply from SneakersFaClub
Dear Customer
Thank you for your understanding! We’re glad our customer service could quickly resolve the address mix-up. It’s great to hear the shoes are exactly what you wanted. We appreciate your feedback and look forward to serving you again!
Feel free to contact us again if you need any help!
Best regards,
SneakersFaClub.Com Team
I'm very happy with my Jordan 1s - the fit is fantastic. They're snug around the midfoot and heel, just as I hoped. However, the box did arrive a bit damaged, which might be a nuisance for some, but it didn't bother me too much.
Date of experience: October 22, 2024
Reply from SneakersFaClub
Dear Customer
Thank you for your feedback! We’re so glad to hear the Jordan 1s fit perfectly and that you're happy with them. We apologize for the box condition and will work to improve packaging in the future. We truly appreciate your understanding and look forward to serving you again!
Feel free to contact us again if you need any help!
Best regards,
SneakersFaClub.Com Team
Great customer service, great shoes, and great price!
Date of experience: October 07, 2024
Reply from SneakersFaClub
Dear Customer
Thank you so much for your kind words! We're thrilled to hear that you loved our customer service, shoes, and pricing.
Providing a great shopping experience is our top priority, and knowing we hit the mark for you means a lot. We can’t wait to serve you again soon!
Best regards,
SneakersFaClub.Com Team
I was a bit nervous about ordering shoes online, but my experience was a breeze. My shoes arrived right on time and were exactly what I ordered. The fit, style, and quality were all spot on, which really eased my concerns about online shopping. It was a seamless process from start to finish, and I'm definitely doing it again in the future.
Date of experience: October 02, 2024
Reply from SneakersFaClub
Dear Customer
Thank you for sharing your experience! We know that shopping online can sometimes feel uncertain, so it’s wonderful to know that everything—from the fit to the style and quality—met your expectations.
Your trust means a lot to us, and we can’t wait to welcome you back for more seamless shopping in the future! Feel free to reach us if you need any help!
Best regards,
SneakersFaClub.Com Team
I had some questions about sizing and customer service team responded super fast. Ended up getting the right size and love my Air Max 97s.
Date of experience: September 30, 2024
Reply from SneakersFaClub
Dear Customer
We're so glad to hear about your positive experience! We're thrilled that you love your Air Max 97s and that they fit perfectly.
Your satisfaction is our top priority, and we're glad that we could provide you with the product and service you deserve. Thank you for choosing us and for your continued support. We look forward to serving you again in the future!
Best regards,
SneakersFaClub.Com Team
Great quality, delivery took some time as expected.
Overall Verry satisfied with SneakersFaClub.
Date of experience: September 21, 2024
Reply from SneakersFaClub
Dear Customer
Thank you so much for your wonderful review! We're glad to hear that the quality of your purchase met your expectations. We understand that delivery times can vary, and we appreciate your patience. Thank you for choosing us, and we look forward to serving you again in the future!
Best regards,
SneakersFaClub.Com Team
I just got my first pair of shoes from here, and it was a really easy process. Customer service was so helpful and friendly!
Date of experience: October 08, 2024
Reply from SneakersFaClub
Hi there,
Thank you for your purchase and kind words! We're happy to hear that your first experience was so positive. Our team always strives to make the process smooth and to assist our customers as best as possible. We hope you enjoy your new shoes and look forward to seeing you again in the future!
Best regards,
SneakersFaClub.Com Team
It's so nice to be able to find the exact shoes I'm looking for - especially when I can't find them in stores! I've ordered from SneakersFactoryClub a few times now, and I've had a great experience every time!
Date of experience: October 09, 2024
Reply from SneakersFaClub
Hi there,
Thank you so much for your continued support! We're thrilled to hear that you've consistently had great experiences with us and that we could help you find the exact shoes you were looking for. It's wonderful to know that we can offer what isn't always available in stores. We truly appreciate your loyalty and look forward to serving you again!
Best regards,
SneakersFaClub.Com Team
The whole process was a breeze! I got regular updates after I ordered, and my granddaughter was over the moon excited about her birthday shoes! I gave them to her during her volleyball game, and she put them right on!
Date of experience: October 06, 2024
Reply from SneakersFaClub
Hi there,
Thank you for sharing such a heartwarming story! We're delighted to hear that the process went smoothly and that your granddaughter loved her birthday shoes. It sounds like a special moment, especially during her volleyball game! We’re so happy to have been a part of it and look forward to helping you again in the future!
Let me know if you'd like any changes!
Best regards,
SneakersFaClub.Com Team
These shoes are of amazing quality, and the shipping was super fast! I love this company - great customer service!
Date of experience: October 07, 2024
Reply from SneakersFaClub
Hi there,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of the shoes and our fast shipping. It’s great to know that our customer service met your expectations as well. We truly appreciate your support and look forward to serving you again soon!
Best regards,
SneakersFaClub.Com Team
I had a bad experience with a different seller, so I was a little worried. They kept me updated the whole time though - really appreciate that! Thanks so much for the amazing shoes!
Date of experience: October 05, 2024
Reply from SneakersFaClub
Hi there,
Thank you for sharing your experience! We're so glad we could keep you updated and put your mind at ease. It’s great to hear you love the shoes! We appreciate your trust and look forward to serving you again.
Hi there,
Best regards,
SneakersFaClub.Com Team
Looking forward to shopping here again, and really appreciate their outstanding service.
Date of experience: October 05, 2024
Reply from SneakersFaClub
Hi there,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service and look forward to welcoming you back for more shopping. Your support means the world to us!
Best regards,
SneakersFaClub.Com Team
I was a bit hesitant after reading some reviews about this site, but their customer service won me over. I placed my order, and my package arrived on time. The quality of the shoes is really good. This is a trustworthy site, and I'll definitely keep shopping here!
Date of experience: October 04, 2024
Reply from SneakersFaClub
Hi there,
Thank you for giving us a chance despite your initial hesitation! We're so glad our customer service and product quality met your expectations, and it's great to hear your package arrived on time. We truly appreciate your trust and look forward to serving you again! If you ever need anything else, feel free to reach out. Thanks again for your support! 😊
Best regards,
SneakersFaClub.Com Team
The wait was pretty long, but I can tell it was worth waiting. I'm very happy with my shoes! I have no complaints, however the shoe box was a little bit dirty. But luckily the shoes were clean! 🤩. Also they have good service, if you have a question or something they'll respond fast. Thankyou.
Date of experience: September 01, 2024
Reply from SneakersFaClub
Hi there,
Thank you for your patience and understanding! We're thrilled to hear that you're happy with your shoes and found them worth the wait. We apologize for the condition of the shoe box, but we're glad the shoes arrived clean. It's also great to hear that you were satisfied with our customer service. If you ever need anything else, feel free to reach out. Thanks again for your support! 😊
Best regards,
SneakersFaClub.Com Team
Shoes were as advertised and shipped very quickly. I'll buy more from here.
Date of experience: March 30, 2024
Reply from SneakersFaClub
Hi, James
Thank you for your kind words! We're delighted to hear that you were pleased with your purchase and our speedy delivery. We're committed to maintaining the high standards you experienced and look forward to serving you again in the future. If you ever need anything else, feel free to reach out. Happy to have you as a valued customer!
Best regards,
SneakersFaClub.Com Team
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