SISTEMA PLASTICS UK LIMITED Reviews 49

I usually rate the quality of Sistema goods highly, but after recently contacting them about a disappointingly faulty drink bottle, I have been provided with the lowest possible customer service. I would like to warn other customers that their warranty is ultimately worthless as they do not follow through on feedback. They have shown complete disregard for the customer experience. I have contacted them several times over several months (starting mid Jan 2025) on multiple platforms (email, social media, web-form) with no reply. Finally, after I resubmitted the request again and advised that I would escalate via the ombudsman (late Mar 2025), I received a promise to send a replacement product. This did not eventuate, so I followed up again, to no reply again. I actually can't really believe a reputable international company could behave in such an unprofessional manner. There is no phone contact, and while my experience was eventually excused as a 'programme glitch which has since been rectified', the international consumer relations manager has yet to send me a tracking number for my product replacement. I'm seriously disappointed and would not trust their products or warranty again.

Date of experience: April 21, 2025

Would give them 0 stars. The most leaky water bottle I’ve ever had. Have to keep it up right at all times. Have the bottle with the lid that screws to open. Absolutely awful, rather just reuse a plastic bottle, at least that won’t leak over everything I own

Date of experience: April 05, 2025

They were good before this year. But, they have changed the design on their food storage containers so the hinge for the clip is on the lid rather than on the base as they previously were. The result is they are too stiff to open once closed. Some things are best left alone.

Date of experience: March 10, 2025

I have purchased a number of your products, and found them perfect.
I've now have eight noodle pots, er a bit over the top, I know, but you can use them for so many things.
The lids fit perfectly and there are my favourite colour RED! And made in New Zealand, how rare, not China!

Date of experience: February 04, 2025

Had issues with an order and still haven't received a response 2 months after purchase. Horrible customer service

Date of experience: February 02, 2025

Gone downhill badly. I bought two jugs with lids. The lids leak, so when pouring, the liquid pours out of lid too. It’s now just a cheap nasty waste of money. I will not buy again. They used to be quality.

Date of experience: November 15, 2024

Substandard plastic boxes that leak.. Please do not waste your money buying this company's products. Especially when they are discounted.. They are poorest quality.. The lids leak despite the locking mechanism.. every single product I bought of this brand - water bottles and boxes - all of them had to be thrown out after only a couple of uses as they were not fit for purpose.. Invest in other products of other makes.

Date of experience: June 16, 2024

I have loved purchasing Sistema products for many years. I am so disappointed with their new lids on standard food (usually) containers, extremely difficult to separate lid from containers, the clasps are regularly breaking, difficult to close, in the past I didn't need to force/fight with these containers, please bring back the original locking mechanism. I won't purchase the current design any longer, I am testing out some other BPA free far brands. I would love to support NZ made but unfortunately until Sistema make the very necessary changes you have lost another loyal customer.

Date of experience: May 30, 2024

theese negative reviews must from complete morons
I have lots of theese containers no problem with the lids whatsoever absolutely 100 percent I ditched the ones bought from well known supermarkets most of which trying fit the lids was like krypton factor challenge 😀 well done sistema great products

Date of experience: May 22, 2024

Never buy ! Worst product ever brought emailed sistema and you dont get a reply
Tubs are not airtight so food leaks not fit for purpose

Date of experience: April 27, 2024

I cannot believe some of comments as we have been using your food storage containers for some time. We have bought all sizes and not only do they look great in our fridge with different foods sistema does what it says on the label. Excellent products and would highly recommend them.

Date of experience: January 19, 2024

Used it twice for soup left nasty marks in the bowl washed it instantly and threw it away had one from a cheaper shop and used for years and never had a problem

Date of experience: November 06, 2023

Expensive yet beyond poor quality! Bought a thermal lunch box which cost almost £10. Zip stopped working within a day! I have emailed this company twice now and yet they continue it ignore! Do yourself a favour and NEVER waste your time or money on this disgustingly poor product and nonexistent customer service. Will NEVER purchase any of their products, ever again, for as long as I live.

Date of experience: November 07, 2023

Nog cheap and bad quality allready leaking!!

Date of experience: October 10, 2023

Please go back to the old design. I can’t get the lids to snap on, if I do, then I need to force my fingers in and hurt myself to get them off. Just not a good design any longer and it can’t just be me that avoids using them now.

I’m thinking about buying stuff from another company that is easier to use. It’s a shame because I like Sistema old designs but a gain for another company.

Date of experience: September 29, 2023

Flavio provided an exceptional customer service. The products are very versatile and great value for money.

Date of experience: May 17, 2023

Absolutely ghastly water bottle. The first one leaked everywhere, was replaced under warranty. Then the second one, I dropped it on a floor and the whole thing cracked. What does that say about the overall quality? Absolute crap… You can get a lot better in your local Poundshop, trust me !

Date of experience: November 03, 2022

Clear containers. My partner brings home these lovely sistema brilliance clear containers , great ! , then she bought some sistema ultra , "why would Sistema make two slightly different clear container types almost the same" , the cupboard is crap now trying to figure out which lid goes on what container , one set will be in the shed soon . Disappointed 😞.

Date of experience: April 04, 2022

The new storage container design is a massive fail. They don’t fit in the fridge or cupboard as well and they don’t clip/unclip easily. The old design was fabulous. Despite numerous poor reviews of the new design they insist it has been well received. I smell a rat. Listen to your customers and bring the original design back, Sistema!

Date of experience: January 12, 2022

Wish I had read reviews before buying. Bought a 1ltr water bottle in Tesco as I thought it would be handy, threw out the receipt thinking nothing of it. The thing leaks all over me when I drink out of it. What an absolute waste of money.

Date of experience: September 23, 2021