ROCK Insurance Group Reviews 19,273

Very easy to book, Staff friendly and efficient

Date of experience: February 26, 2025

Shit. Did not get a confirmation email. Any details to access my account. Just an email asking for me to review them a few days after paying.

Date of experience: February 08, 2025

I was recommended by a friend .

Date of experience: January 27, 2025

Booked travel insurance through jet2. Unfortunately while on holiday I had a bladder infection and had to go to the doctors this turned into a kidney infection where I was in hospital. This was in August. Now in March stil no further with claim after paying a further £99 excess as the travel insurance claims staff are telling me they need a medical record to go through with the claim but are not telling me what is needed therefore I cannot get the medical records. Which I will add are irrelevant as there are no medical conditions as having a uti is complete bad luck so no need for medical record!!! Very stressful as worried of booking another holiday due to unpaid bill! Wish I never took travel insurance with them as it has been nothing but hassle and every phone call is stressful and they take months to respond to email.

Date of experience: March 10, 2025

It was very easy to sort my insurance there wasn't any problems where I was stuck with where to go

Date of experience: February 09, 2025

I was not able to make a claim, this was because while talking to a staff member on the phone, after around an hour of taking my information and asking questions the call went dead, fair enough issues happen, however the staff member had enough info to continue the claim, or at the very least contact me back to finalise. this did not happen, this shows a very poor employee (or terrible direction from the company). I then tired to make the claim again and could not do so via email as the company said they do not have an email function for claims!!, this is not acceptable for a modern company, an email option is the basics and the company should be ashamed. I requested call backs that did not happen and am now out of pocket. this is a very very bad example of a company claiming to provide a service that they cannot provide, plus they have staff who cannot work out that if a call goes dead, they still have enough info to process the claim.

Date of experience: January 30, 2025

Easy to use , great cover .

Date of experience: February 26, 2025

Good price, easy and quick to get quote and then get insured.

Date of experience: February 17, 2025

I was contacted by rock insurance on the email still refusing to delete my data or remove my details. Further to my details from the booking I made for a holiday with jet2, and received insurance with them, that has already expired back in 2023, and they are still refusing to delete my information. My online account is on the jet2 platform. They keep sending me to Rock Insurance, who are saying it`s not their problem but jet2. I have been back and forth between the 2 companies, and neither is willing to help, keeping my personal data without my approval. Please don`t trust them! Yvonne said on the review site in reply to my bad review that she will do her best to delete my data, but I just received an email from their company Alejandra who is saying again she won't remove any of my details. So, please don't let yourself fooled by the lies.

Date of experience: February 24, 2025

Quick and easy

Date of experience: February 17, 2025

Easy to use, very helpful customer service team

Date of experience: February 17, 2025

Bought travel insurance for a group of people for a short trip to Czech Republic all the cover I needed at a great price.

Date of experience: February 16, 2025

No problems nice and easy

Date of experience: February 10, 2025

This was booked by my dad for our holiday in July very pleased with the price for my family

Date of experience: February 16, 2025

Very good price

Date of experience: February 16, 2025

This review is based upon Rock's handling of an insurance claim.

On my last holiday our had the misfortune to have our transfer from the airport to hotel delayed by a rock slide on the main road to the resort. We had to spend the night in temporary accommodation, a sports hall, set up by the French Red Cross.

On our return to the UK I contacted the claims line and spoke to a friendly and knowledgeable member of Rock's staff. I explained what had happened and she guided me through the process of what I need to do. She also raised the claim on their system and sent me a link to submit the documents from the travel company confirming what had happened. Within a few days of submitting the document I received an offer, which I was happy with and the money was in my bank account shortly after.

Date of experience: February 14, 2025

Abdullah at Mercedes Heathrow gave me the best customer service, went above and beyond. I will be using this branch for all future appointments because of Abdullah.

Date of experience: February 15, 2025

As a customer, the overall experience to buy the cover was frictionless with intuitive tool tips to make the process seamless. Luckily we didn’t encounter a situation where we had to make a claim, so unable to comment on that side of claim experience. However expect it to be decent as well. All in all good cover to opt in at a relatively decent price.

Date of experience: February 15, 2025

Prices were competitive for our travel insurance - we had to declare some medical conditions and they covered them at a reasonable price.

Date of experience: February 15, 2025

Very simple to navigate the website and features/standards of cover. A great price, thank you!

Date of experience: February 09, 2025