Every time I called I got to speak to someone right away and they were always nice and professional. I spoke with Isabell and also with Charlotte
Arch Red Sky Insurance Reviews 289
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4.1
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The process was easy and straight forward to complete once a claim was made.
Once filed, there were email updates, and I didn't have to speak with anyone. Efficient and clean. Much appreciated
Worst communication from a company I have ever received. We provided several documents and had to continually follow up to get status. We then asked to have our claim escalated to a manager, which then took even longer to review. Eshuana was not helpful AT ALL. Terrible service!
We purchased RedSky Travel Insurance via a booking with Garden City Realty in Myrtle Beach. Hurricane Ian had a direct hit near our condo a day before our scheduled arrival. Garden City Realty informed us that the condo would not be inhabitable on the first day of our trip. We canceled the entire week. Although it appeared that by the 3rd day of the week, we could have got into our rental, Red Sky Insurance honored the claim and paid in full.
Company details
- #20 of 23 best companies in Travel Insurance Company
Written by the company
Arch Red Sky Insurance offers travel insurance for the vacation rental industry, providing coverage for coastal, lake, ski and mountain destinations.
Red Sky Travel Insurance
Written by the company
- Trusted and Tested
- Red Sky has the reputation and history of catering solely to professionally managed vacation rental management companies.
Money-Back Guarantee
At Red Sky, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner. Red Sky will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan. All cancellation requests must be submitted in writing. You can email your request to redsky@archinsurance.com. *Not available to residents of New York and Washington. **Residents of Indiana have up to 30 days from the effective date of coverage.
Contact info
11350 McCormick Rd, Ste 102, Executive Plaza IV, 21085, Hunt Valley, MD, United States
- 866-549-5283
- info@redskyinsurance.com
- redskyinsurance.com
4.1
Great
289 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Great customer service
Every time I called I got to speak to someone right away and they were always nice and professional. I spoke with Isabell and also with Charlotte
Date of experience: April 02, 2025
Reply from Arch Red Sky Insurance
Hello,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Invited
The process was easy and straight…
The process was easy and straight forward to complete once a claim was made.
Once filed, there were email updates, and I didn't have to speak with anyone. Efficient and clean. Much appreciated
Date of experience: March 25, 2025
Reply from Arch Red Sky Insurance
Alex,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Invited
Straightforward process
Straightforward process. Timely payment of claim.
Date of experience: March 24, 2025
Reply from Arch Red Sky Insurance
John,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Invited
Was like pulling teeth to get a refund.
We cancelled part of our trip due to a death late 2024. We just received our refund mid March 2025. So yes, we did get our refund. However, it was almost impossible to speak with anyone with knowledge of the case. The people that answer the phone were very nice but could give no information and the person I would need to speak with was very seldom available. I got multiple emails requesting information I had already sent in. Perhaps they should be more specific what information they needed to begin with and check to see if they already had it. Got the feeling multiple people were working on the case and did not communicate with each other. I have never had to file an insurance claim like this so when the instructions are vague, it just causes confusion. Got the feeling they were dragging out the process to delay the payment as long as possible. I would not use this company again and hesitate using the condo rental company again since they recommend Red Sky in their information.
Date of experience: March 17, 2025
Reply from Arch Red Sky Insurance
Susan,
Thank you for taking the time to leave a review. We appreciate your feedback.
Regards,
The Arch Red Sky Team
Failure to respond to claim
Medical information was sent justifying explanation for canceled travel plans. All correspondence has gone unanswered. I'm having to consult an attorney.
Date of experience: February 28, 2025
Reply from Arch Red Sky Insurance
Bob,
Thank you for reaching out to us.
Please understand that it typically takes 30 days to review and adjudicate a claim following receipt of all required documentation. In reviewing the communications on your claim, your claim was resolved and all correspondence was answered in a timely fashion, with your claim being approved within a week of receiving your documentation supporting the claim.
We appreciated your patience as we evaluated your claim. At the time of posting, we understand that your issue has been resolved.
Regards,
The Arch Red Sky Team
Invited
Good customer service…A+++
Date of experience: March 03, 2025
Reply from Arch Red Sky Insurance
Bob,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Invited
Worst communication from a company I…
Worst communication from a company I have ever received. We provided several documents and had to continually follow up to get status. We then asked to have our claim escalated to a manager, which then took even longer to review. Eshuana was not helpful AT ALL. Terrible service!
Date of experience: February 20, 2025
Reply from Arch Red Sky Insurance
Dawn,
Thank you for reaching out to us.
In reviewing the communications on your claim, we regret that the level of service you received is not indicative of our usual service and the high standards that we strive to meet for all of our travelers.
While on average it takes 30 days or more to adjudicate a claim upon receipt of all required documentation, due to increased number of claims received, our processing times may sometimes take longer.
We appreciated your patience as we evaluated your claim. At the time of posting, we understand that your issue is being or has been resolved.
Regards,
The Arch Red Sky Team
Invited
No complaints
From the onset of inquiring about insurance with Isabel through the processing of my claim with Ashlyn, found my experience with Red Sky Insurance was smooth sailing. Both Isabel ad Ashlyn were kind, professional, knowledgeable about the process and efficient. Thank you for everything.
Date of experience: February 21, 2025
Reply from Arch Red Sky Insurance
Francesca,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Invited
very pleased everyone very helpful and…
very pleased everyone very helpful and pleasant
Date of experience: February 11, 2025
Reply from Arch Red Sky Insurance
Marcia,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Invited
Everything went smoothly
Everything went smoothly. The paperwork was straightforward to fill out. The website used by Red Sky is straightforward to use and if you have a problem, assistance is available by phone—friendly and helpful staff. The claim was handled quickly and I was kept up to date via email.
Date of experience: February 06, 2025
Reply from Arch Red Sky Insurance
Gerald,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Invited
Exceptional customer service
The website was easy to navigate. It was easy to start my claim. And the decision was made very quickly. The person I communicated with (Sue) was great. She responded to all my questions very quickly and kept me in the loop on the status of my claim. I work for an insurance company in Canada so I know that customer service is very important. Arch Red Sky Insurance provided excellent customer service.
Date of experience: January 31, 2025
Reply from Arch Red Sky Insurance
SBP,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Invited
Easy, informative and quick
The process for filing the claim was clear and easy. The claim decision was made in a decent timeframe. Updates were provided with every status change so that I could keep track of where they were in the process. I initially was dreaming the claims process based on things I'd heard about travel insurance, etc. But I was very pleased with how this went.
Date of experience: January 27, 2025
Reply from Arch Red Sky Insurance
Shannon,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Invited
Easy to use -satisfied with results!
When I finally requested a refund for a trip that I had to cancel, RedSky responded promptly. I had to make two claims, one for medical reasons and another because of two hurricanes. They were quick to reply with an update and to answer questions over the phone, and quick to give me a partial refund.
Date of experience: January 14, 2025
Reply from Arch Red Sky Insurance
Vivian,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Invited
Fast and efficient service
Date of experience: January 14, 2025
Reply from Arch Red Sky Insurance
Hello,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Reply from Arch Red Sky Insurance
Thomas,
Thank you for reaching out to us.
We are unable to locate a policy in our system associated with the name posted with this review.
When you have a moment, please send an email to redsky@archinsurance.com with your reservation number and vacation rental management company so we can review your case in more detail.
Regards,
The Arch Red Sky Team
Very Disappointed Customer!
I had a three week beach house vacation plan. My family and I stayed one week and then hurricane Helene hit. I am from North Carolina in a little county called Avery county. If you’ve watched the news, you know Avery county was hit really hard. We lost our house. Me and my two boys were at the beach together and my husband was back home. He FaceTime to show us the devastation so we went and gathered supplies and got home as soon as possible. I contacted red sky insurance to be paid for the two weeks that I paid for that I wasn’t gonna be staying. They paid for some of it, but not all of it. They paid me a little bit more than half of what was owed to me. I just feel like they just kept MY money because they wanted to. Why in the world would you not cover someone losing their house what they wanted me to continue my vacation and just stay at the beach. This insurance company is terrible. In my opinion. It was back-and-forth back-and-forth with them while we were picking up the pieces of our lives. It sounds like a pity party, but I’m going into detail about this just because I can’t believe how they did not cover All expenses for LOST of your HOUSE! I do Appreciate what they did give back to me though.
Date of experience: December 17, 2024
Reply from Arch Red Sky Insurance
Angie,
Thank you for reaching out to us. We are sorry to hear about the circumstances of your claim.
Travel insurance is a named peril insurance, meaning only covered events outlined in the policy are insured. While your circumstance was a covered event, the policy can only cover unused portions of your trip. Based on your early checkout date from the rental property, there were a total of 12 nights remaining on your reservation that you did not utilize for which you were fully reimbursed under your policy as prepaid, unused and nonrefundable deposit.
We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy.
If you have any further questions you can contact us at 866-889-7409.
Regards,
The Arch Red Sky Team
Invited
If I had followed all directions…
If I had followed all directions correctly it would have been a smooth operation. Wayne and Karen managed to find the error, and all went well after that.
Date of experience: December 16, 2024
Reply from Arch Red Sky Insurance
Margaret,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Invited
Good Service
The process was relatively easy once we had our documentation in order. The adjustor was very nice and we communicated via email. We will definitely continue to use this agency for travel and insurance and very glad we purchased it!
Date of experience: December 12, 2024
Reply from Arch Red Sky Insurance
Joy,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Invited
Very satisfied
Once the required information was provided, refund was approved that day and received a check in one week. Very satisfied.
Date of experience: December 06, 2024
Reply from Arch Red Sky Insurance
John,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Invited
They were very nice and they settle…
They were very nice and they settle really fast!
Date of experience: December 06, 2024
Reply from Arch Red Sky Insurance
Charles,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
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