4.9
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
I was hesitant to order from this company, because I had not heard of them before. I am so grateful for the reviews written by others so I am paying it forward. I had a great experience and am very pleased with my cushions. They fit perfectly and look great! Thanks PatioHQ!
The customer service could not have been better. I was a little nervous initially with the dimensions and color choice of my cushion, but the gentleman on the phone was so helpful and suggested I take pictures of the room so he could help me with my color choice. When I did finally place my order, the cushion was actually done two weeks earlier then predicted so I was able to get it in place before my renters moved in. It was a wonderful experience.
We bought some used Hanamint swivel chairs from Marketplace and replaced the old cushions with Patio HQ matching cushions. The size was not exactly the same as the original but close enough for me. Cushions look great and Sunbrella material seems like it will hold up for menu years to come. Arrival time was earlier than they initially estimated. Price was more than fair compared to original Fortunoff prices. Very happy we found Patio HQ. Would definitely recommend for replacement cushions for Hanamint club chair style #694184.
Back of 1 chair (of 2) was packaged with a minor but noticeable scratch. This was not a delivery problem. The part was wrapped well. It had to be wrapped, boxed and sent out with damage already existing. Everything else seems in good order. But it does not stop the disappointment that someone was uncaring enough to box a damaged new product. UPDATE: Based on review above which at first was given 3 stars, Patio HQ reached out to me and offered options to remedy our disappointment and followed through as promised. It was a high caring and quality experience having them resolve the issue in a satisfying way. Thanks Patio HQ!
PatioHQ offers innovative products featuring quality craftsmanship to enhance our customers’ enjoyment of the outdoors. We think you will find the everyday prices on our website to be very competitive for high quality outdoor furniture and made in the USA cushions. We hear all the time that our prices are too good to be true, what’s the catch? There’s no catch, we don’t spend millions of dollars on marketing and we are online only which alleviates overhead costs, those savings are passed onto the customer. You may also customize individual pieces and furniture sets with our vast offering of beautiful, durable outdoor fabrics to truly make each piece your own.
1411 Enterprise Drive, 60446, Romeoville, United States
Easy to order on-line.
Our order came in on time and the quality was excellent.
Date of experience: April 11, 2025
I was hesitant to order from this company, because I had not heard of them before. I am so grateful for the reviews written by others so I am paying it forward. I had a great experience and am very pleased with my cushions. They fit perfectly and look great! Thanks PatioHQ!
Date of experience: April 10, 2025
Totally unresponsive to phone calls and emails. What is up with that? Did receive what i ordered; however, it took more than two months. Made a call to leave another voicemail on a sunday night and someone answered. I received our replacement cushion the next week
Date of experience: April 08, 2025
Date of experience: April 08, 2025
Reply from PatioHQ
Hi Lisa, thank you for the review and happy that you're happy!
PatioHQ
Love our new cushions. They arrived sooner than I anticipated and are more comfortable than I anticipated. Thanks you!
Date of experience: April 07, 2025
Reply from PatioHQ
Hi Horn, thank you for the review and happy that you're happy!
PatioHQ
Cushions made perfectly to my custom measurements
Date of experience: March 24, 2025
Reply from PatioHQ
Hi Christine, thank you for the review and happy that you're happy!
PatioHQ
The deep seat cushions are absolutely beautifully
made, the material is lovely and I am very happy my with my custom order.
The problem I had was, I could not get into the website to see shipping status, shipping took over a month, and I had to call a few times to see when my item would be shipped. Kenneth was absolutely wonderful on helping me expedite the shipping process that seemed to sit in the warehouse and having the cushions arrive soon after our conversation.
Date of experience: April 04, 2025
Reply from PatioHQ
Hi Victoria, thank you for the review and happy that you're happy!
PatioHQ
Great product. great customer service, much cheaper that in many stores we looked at
Date of experience: March 28, 2025
Reply from PatioHQ
Hi Joe, thank you for the review and happy that you're happy!
PatioHQ
The customer service could not have been better. I was a little nervous initially with the dimensions and color choice of my cushion, but the gentleman on the phone was so helpful and suggested I take pictures of the room so he could help me with my color choice. When I did finally place my order, the cushion was actually done two weeks earlier then predicted so I was able to get it in place before my renters moved in. It was a wonderful experience.
Date of experience: March 24, 2025
Reply from PatioHQ
Hi Pam, thank you for the review and happy that you're happy!
PatioHQ
Date of experience: March 26, 2025
Reply from PatioHQ
Hi Kevin, thank you for the review and happy that you're happy!
PatioHQ
My pillows arrived quickly and are exactly what I was expecting them to be.
Date of experience: March 25, 2025
Reply from PatioHQ
Hi Michael, thank you for the review and happy that you're happy!
PatioHQ
Easy ordering process, shipped to quickly and the finished product was exactly what I wanted. Beautiful!
Date of experience: March 22, 2025
Reply from PatioHQ
Hi Lori, thank you for the review and happy that you're happy with your new made in the USA cushions!
PatioHQ
The best online order experience! Furniture was well packaged and arrived without damage. It was so great not having to assemble anything. Would buy more from them.
Date of experience: February 26, 2025
Reply from PatioHQ
Hi Judi, thank you for the review and happy that you're happy with your furniture purchase!
PatioHQ
Patio HQ offers high quality products at a fair price. The delivery was prompt and the cushions are a perfect fit, far more comfortable than the ones we are replacing
Date of experience: February 20, 2025
Reply from PatioHQ
Hi Jim, thank you for the review and happy that you're happy with your new made in the USA cushions.
PatioHQ
Great product delivered on time
Date of experience: February 04, 2025
Reply from PatioHQ
Hi Tim, thank you for the review and happy that you're happy with everything!
PatioHQ
Furniture pilot holes were very off making it very hard to assemble. Waiting for the sofa to be exchanged as it cracked trying to get screws in they were so off. The cushions seam very light weight and not the quality we have on our other patio furniture but the wood seems good quality. Their customer service so far has been great and we got it for Christmas.
Date of experience: December 16, 2024
Reply from PatioHQ
Hi Mari, so sorry about that and I see that we took care of the issue. Is there something wrong with the cushions?
Thanks, PatioHQ
I ordered covers for my cushions on my outdoor sofa and chairs (Jensen deep lounge set) and they are perfect. The back cushion covers are a little big but my set is over 10 years old so they may have changed the size in that time. They still look so good. I'm so happy to have covers that I can take off and wash if need be. Thank you!
Date of experience: December 09, 2024
Reply from PatioHQ
Hi Autumn, thank you for the review and happy that you're happy with your made in the USA cushions.
PatioHQ
Great pricing on quality Sunbrella fabric, Ashe colorway, replacement outdoor cushions with black cording. They came much more quickly than I was expecting. It was a very easy purchase!
Date of experience: November 29, 2024
Reply from PatioHQ
Hi Laura, thank you for the review and happy that you're happy with your made in the USA cushions.
PatioHQ
Initially, I had difficulty in placing the order online but I subsequently received an email from PatioHQ recognizing the difficulty I was having online and asking if they could be of assistance. I was suspicious at first thinking that it might be a scam, but once I realized that it was not, with PatioHQ's assistance, we got the matter cleared up and the order placed. Phone calls were exchanged and the person I dealt with couldn't have been any more helpful! Thank you! He explained to me how the ordering and purchasing process worked and provided me with a phone number where I could text or call him directly. It took a while to receive the chairs and I knew that going in when I placed the order but they were delivered as promised and at a price that was only slightly higher than what we paid several years ago from a local vendor for the same chairs.
Date of experience: November 19, 2024
Reply from PatioHQ
Hi Mark, thank you for the review and happy that you're happy with the lounge chairs.
PatioHQ
The cushions came before the expected delivery date and, so far, they have been comfortable.
Date of experience: November 20, 2024
Reply from PatioHQ
Hi Rich, thank you for the review and happy that you're happy with your made in the USA cushions.
PatioHQ
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
