4.8
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I have tried multiple other loan refinance companies in an attempt to consolidate and/or refinance my student loans. They always seemed to find a reason to decline my application. When I found Panacea, I had doubts initially. They quickly dissipated after working with my primary care banker Raquel. She made this process smooth and easy. I am so glad I made the decision to go with this group. I am looking forward to having just one monthly payment with one (lower) interest rate.
I opened a high yield savings account and a checking account. I'm not a doctor or medical student but these accounts are available to everyone. I'm amazed by the account features and benefits. Unlike any other online bank I've found, you're actually given a personal banker to be your primary contact. That's simply amazing.
Alex helped me set up both accounts flawlessly. He was very professional, responsive and friendly. He also answered all of my questions thoroughly and made me feel like a valued client instead of just another number at a congested call center.
Worked with Parker for a physician resident loan. Honestly the whole process was much less complicated than expected. Everything was done online and start to finish took just a couple of days. After being approved money was deposited into my bank account in less than 24 hours. Will probably continue to work with Panacea for future loans.
I was doubtful that any bank would give me a loan, but Panacea not only approved me but at a very reasonable interest rate, much lower than any credit card I have. The interest only payments during residency are an added bonus! The application was easy, the concierge desk and banker, Parker Beller made the whole process painless! Highly recommend!!!!
Written by the company
At our core, we are a nationwide digital bank, formed out of passion for improving the lives of medical professionals. Panacea Financial is a company founded by physicians offering a full suite of banking services to physicians, dentists, veterinarians and podiatrists at all stages of their career. Our founding partners and advisory board have decades of experience as practicing physicians and within the finance industry and as a result, we recognize the unique challenges doctors have with traditional lenders. We are a Division of Primis Bank, a publicly traded and state chartered member of the FDIC.3604 Kavanaugh Boulevard, 72205, Little Rock, United States
4.8
557 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
James Burnett made it easy for me to understand what I was getting into. I knew there were monthhly payments but I had forgotten to ask how much the monthly payments were so I got a little surprised but the monthly payments seemed reasonable in all honesty.
Date of experience: April 16, 2025
It was quick and easy to sign up for a high yield savings account. Filled out the information and the next buisness day I recieved my account information.
Date of experience: April 07, 2025
Sara Novack was great! She always got back to me in a timely fashion and answered my questions/concerns thoroughly. I also appreciate the quick turnaround time for loan approval. Highly recommend Panacea Financial!
Date of experience: February 05, 2025
From the start, attorney Jillian Vesta was diligent, reviewing my contract and asking questions related to my own perspective and understanding of the same. She answered all my questions. That made me feel that I was in good hands, and no longer felt uneasy. Work contracts need to be evaluated, and many times negotiated. The help of an experienced layer like attorney Vesta, in understanding all aspects of the same, and negotiating, is a must.
Date of experience: March 25, 2025
Very detailed. Answered all my concerns. Added additional recommendations I was not aware of.
Date of experience: March 24, 2025
Prompt and thorough review, addressed all my concerns and more. Would absolutely use again!
Date of experience: March 20, 2025
The experience was pleasant and they care about physicians
Date of experience: March 10, 2025
Staff is so helpful and quick to respond. Any question I had was immediately answered and there was no confusion during the entire process.
Date of experience: February 25, 2025
What made the experience great was definitely the ease of use of the application. But mostly the Panacea representative that helped me with emails on staying in touch through secure text messaging and phone calls throughout the application process. Ms Sara Novak was very professional, sincere, concise and her attention to details was incredible. I would command her for her patience and help.
Date of experience: February 14, 2025
I am very disappointed with this company. I expected more support as a struggling resident since this company caters to physicians. Other companies grant loan deferrals while in medical residency but this one does not. Even after repeatedly showing proof of my finances they were unwilling to work with me in my budget or grant a deferral of even 1 year. I will not be using them in the future and would advise other residents to seek other financial options.
Date of experience: February 13, 2025
Reply from Panacea Financial
Hi Dr. M. - I'm terribly sorry for your frustrations. We absolutely understand the challenges of balancing finances during residency, and this is why we founded Panacea. In this case, you would not make an $11 payment despite being asked repeatedly. We offer reduced payments, but you asked to not make a single payment for over 2 years which we cannot do as a bank.
Please reach out to me at ned.palmer@panaceafinancial.com as I'd like to discuss and understand better what happened.
Thank you,
-Ned Palmer, MD MPH
COO, Panacea Financial
The process was straightforward. Interactions were concise. Quick turnaround time.
Date of experience: February 13, 2025
I was provided EXCELLENT customer service. The team was very responsive, timely, competent, and helpful. I’ve worked with other banks for loans before and Panacea is miles ahead. They truly care about their clients. They never talked down to me. Choosing them was one of the best business decisions I have ever made.
Date of experience: January 31, 2025
Date of experience: January 30, 2025
Outstanding communication throughout the application process! Stand-up team, right here!
Date of experience: January 15, 2025
The communication and personal interest the banker displaced was excellent. It made my decision and experience with Panacea Financial easy and wonderful.
Date of experience: November 12, 2024
Sara Novack was excellent. Curious, prompt and knowledgeable
Date of experience: December 03, 2024
From the bankers to the customer support staff, excellent customer service provided. Attentive to questions and needs. 10/10 would recommend.
Date of experience: December 04, 2024
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