D. Brown was great to work with and ending up going with the first lender we connected with and had a great experience there as well.
Own Up Reviews 289
•
4.8
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
So grateful to have entrusted our Lender search to Own Up. Would recommend them to anyone. The process was seamless. They were extremely attentive and in no way pushy. I felt as though we had someone in our corner who shared our goals in finding a great Lender and Home. We were able to secure an outstanding rate in less than a day. Using Own Up is a no brainer, and I will not hesitate to utilize them if the time arises in the future.
Their advertisements made it sound like I could compare rates online. That is NOT the case. I was hesitant to give out my phone number and now I've had 3 phone calls and 2 texts in the last hour. This is not what I was looking for and don't appreciate multiple people calling me after I told the 1st one that I just wanted to compare online quotes because I already have a pre-approval.
Clear and concise with the information. No personal security information was given or needed.
Explained and knowledgeable.
Company details
- #2 of 6 best companies in Mortgage Broker
- #58 of 205 best companies in Alternative Financial Service
- #78 of 208 best companies in Financial Consultant
- #6 of 22 best companies in Mortgage Lender
- #81 of 252 best companies in Non-Bank Financial Service
Written by the company
Own Up is a mortgage shopping website that exists to make sure you never overpay on your mortgage. Customers can compare multiple mortgage offers from top lenders and find a great deal. The average customer saves $28,000 over the life of their mortgage. Get your personalized mortgage offers. Say goodbye to hard credit checks and sales pressure.
Contact info
50 Milk Street 16th Floor, 02108, Boston, United States
- hello@ownup.com
- ownup.com
4.8
Excellent
289 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Verified
Clear and concise
Clear and concise with the information. No personal security information was given or needed.
Explained and knowledgeable.
Date of experience: April 09, 2025
Verified
This is the one stop shop we needed
D. Brown was great to work with and ending up going with the first lender we connected with and had a great experience there as well.
Date of experience: April 11, 2025
Their advertisements made it sound like…
Their advertisements made it sound like I could compare rates online. That is NOT the case. I was hesitant to give out my phone number and now I've had 3 phone calls and 2 texts in the last hour. This is not what I was looking for and don't appreciate multiple people calling me after I told the 1st one that I just wanted to compare online quotes because I already have a pre-approval.
Date of experience: April 08, 2025
Reply from Own Up
Michelle,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience, as our mission is to deliver a transparent and stress-free mortgage shopping process. It’s concerning to hear about the multiple calls and texts you received, and we’re grateful for your openness in bringing this to our attention.
We’ve tried to locate your account but haven’t been able to with the details provided. To help us better understand what happened, we sent you an email via Trustpilot requesting additional information. If you could kindly respond to that, it would allow us to properly investigate your situation and determine if these communications were connected to our service.
Your feedback is incredibly important to us, and we’re committed to getting to the bottom of this. If you would prefer, you can reach out directly to our team at csteam@ownup.com.
Sincerely,
Customer Success at Own Up
(e) csteam@ownup.com
Verified
Responded quickly and made follow up…
Responded quickly and made follow up contact to check on status
Date of experience: April 02, 2025
Verified
No Brainer
So grateful to have entrusted our Lender search to Own Up. Would recommend them to anyone. The process was seamless. They were extremely attentive and in no way pushy. I felt as though we had someone in our corner who shared our goals in finding a great Lender and Home. We were able to secure an outstanding rate in less than a day. Using Own Up is a no brainer, and I will not hesitate to utilize them if the time arises in the future.
Date of experience: March 29, 2025
Textbook Bait-And-Switch
The website claims they don't do random phone calls and spam emails. I finished the initial survey and all I get is a notification that I'll be getting a call from a random bank I've never heard of. I'm not interested in this, but there was no request and no way to cancel it. I feel very manipulated.
Date of experience: March 23, 2025
Reply from Own Up
Hi Paul -
Thank you for your review and I'm sorry that your expectations weren't met. As our Director of Sales explained when he reached out, Own Up offers multiple experiences based on your scenario and our concierge availability. You were presented with our digital experience which includes matching with three prospective lenders, all of which offer competitive rates for your scenario.
To assure that our shoppers needs are met, especially in the case when a shopper has an accepted offer and may have time pressure associated with their transaction, we have one of our lenders reach out while maintaining the shopper's ability to opt into additional lenders. We also offer all of our shoppers the ability to speak with our concierge team if they would prefer.
Our privacy team has removed your information from our database and all of our lender partners will do the same upon your request. We wish you the best of luck with your transaction and thank you for your feedback.
Best regards,
Customer Success
Own Up
Verified
Own Up Makes It Easy
Own up makes finding a mortgage easy. They find the best rates. We easily created our pre-approval letters online anytime we needed one. They are so responsive and helpful.
Date of experience: February 20, 2025
Verified
Do not miss out on using them for your home needs
Own up is the above and beyond level of helpful. They link you up with the best mortgage company, real estate agent, and take all of the stress of wondering if you picked the right people. They are amazing! I’m saving so much money in the home process because of who they picked for us!
Date of experience: February 21, 2025
Verified
With one phone call all my questions…
With one phone call all my questions were answered. I would defiantly recommend using ownup.com
Date of experience: February 09, 2025
Verified
Excellent experience with Kevin at Own Up!
I've been dreaming of home ownership for a long time, but after working with OwnUp I finally feel ready to take action. I was nervous going into my first call, but after working with Kevin (super knowledgeable, approachable, and solution-oriented) I felt empowered to take the next steps in my home-buying journey. Not only did Kevin provide valuable insights, but also connected me with great resources for next steps! I can't recommend Own Up (and Kevin McCarrell) enough. Thank you for the needed kickstart on my my journey to homeownership!
Date of experience: February 08, 2025
Very Nice ❤️❤️❤️❤️
Date of experience: January 31, 2025
Verified
Phone call was simple
Phone call was simple, easy, fast and fun. That's what you want when doing anything with finances.
From the moment I clicked reach out to me to the time we were filling out a lender's portal was less than 1 hr. And we were pre-approved the next day by that lender.
Date of experience: February 01, 2025
Verified
Jenn was fabulous and very helpful!
Jenn was fabulous and very helpful!
Date of experience: January 21, 2025
Verified
Painless and easy
Painless and easy. Went very fast and they needed very little personal information to get the process started.
Date of experience: January 17, 2025
Verified
Surprisingly Quick
My husband and I already had documents set and ready to go for another mortgage company. We felt like we were being undervalued for what what we bring in as well as our DTI limit. My husband found this company doing some research to help us explore some more options. In a matter of minutes, we spoke with Dee and we explained our situation. She provided us with more estimates and mortgage company that fits us. With all information ready, we were pre approved at the end of the day. Thank your son much.
Date of experience: January 13, 2025
Verified
Quick reach out and response times
Quick reach out and response times, excellent communication. Amazing customer service with great information.
Date of experience: January 14, 2025
Verified
Amazing and knowledgeable team
The agent Kevin i spoke with was amazing. He provided me with a lot of information and was knowledgeable,answered my questions. I would recommend others to Own Up.
Date of experience: January 09, 2025
Verified
There are reasons why I was strolling…
There are reasons why I was strolling on my phone and came across own up now we are preapproved for our dream home and can't wait what the future has a ahead for our family thanks to a company called own-up.
Date of experience: January 05, 2025
That's nice and the best own up in the…
That's nice and the best own up in the world 🌎
Date of experience: January 02, 2025
Verified
Quick an easy
Quick an easy. Required very little effort on my part!
Date of experience: December 19, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.