Thomas Castanza was so polite and professional and gave us daily updates of the loan progression. The underwriter who came to the house was so great and explained every paper that we had to sign making sure we understood it all.
NewDay USA Reviews 8,988
•
4.6
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I had the pleasure of working with Andrew Perez for my home refinance. I was dreading the whole process, but to my surprise, Mr. Perez made the process seamless, stress-free and easy to understand. He is patient, kind and knowledgeable and very easy to communicate with. He always returned my calls and emails expeditiously and made certain that I felt informed at every step. Even better, the whole process can be completed without ever leaving home - including the closing! I will not hesitate to recommend NewDay and specifically Mr. Perez to another veteran. Thank you so much!
The rep we spoke with was Alexander Perez & he was always polite, respectful, professional, kind, & considerate. I hope everyone who works with veterans at New Day USA is just like him. The process was relatively simple and fast, much faster than other companies with which we've worked with in the past. Thank you to each person who worked with our account. I know it's a group effort & we appreciate each one.
Agents were very responsive and helpful.
Everything went very smoothly with little to no inconvenience.
Company details
- #15 of 22 best companies in Mortgage Lender
- #55 of 110 best companies in Financial Institution
- #5 of 6 best companies in Mortgage Broker
- #146 of 252 best companies in Non-Bank Financial Service
About NewDay USA
Written by the company
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855-630-9112
America's Mortgage Company for Veterans
NewDay USA is a nationwide VA mortgage lender focused on helping active military personnel, veterans and their families achieve their financial and housing goals.
The company employs best practices in mortgage lending and career growth for mortgage professionals. Consistent with its mission, NewDay is a philanthropic partner of numerous organizations focused on assisting military veterans and their families in need.
NewDay USA is a registered trade name of New Day Financial, LLC. New Day Financial's NMLS Identifier is #1043. Additional licensing information is available at https://www.newdayusa.com/licensing
Contact info
360 South Rosemary Avenue, Suite 1900, 33401, West Palm Beach, United States
- (855) 630-9112
- newdayusa.com
4.6
Excellent
9K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
Invited
you have absolutely the best people…
you have absolutely the best people working for your company. I know retired Air Force 22 yrs.
Date of experience: April 21, 2025
Invited
The knowledgeable Officer and others…
The knowledgeable Officer and others training me through the process.
Date of experience: April 21, 2025
Invited
Good communication process
Frequent updates on process progress. Individual attention.
Date of experience: April 21, 2025
Invited
Thomas Castanza was so polite and…
Thomas Castanza was so polite and professional and gave us daily updates of the loan progression. The underwriter who came to the house was so great and explained every paper that we had to sign making sure we understood it all.
Date of experience: April 12, 2025
Invited
ALWAYS HELPFUL
Date of experience: April 21, 2025
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Invited
Excellent service, would highly recommend.
Agents were very responsive and helpful.
Everything went very smoothly with little to no inconvenience.
Date of experience: April 21, 2025
Invited
Invited
PAY ATTENTION TO THE PAPERWORK AND INFORMATION.....VERY HELPFUL AGENTS..
VERY INFORMATIVE AND KNOWLEDGEABLE...
Date of experience: August 05, 2024
Invited
everything it was the greatest feeling…
everything it was the greatest feeling i had i was treated with respect and the staff member was great he kept updated it was great
Date of experience: April 18, 2025
Invited
Colby was very professional and…
Colby was very professional and provided outstanding service!
Date of experience: April 18, 2025
Invited
Our loan officer
Our loan officer, Gabe, was very efficient and kept the communication lines open at all times! Knew exactly what was to come next.
Date of experience: April 18, 2025
Invited
Very helpful guiding us through the…
Very helpful guiding us through the process
Date of experience: April 18, 2025
Invited
Professionalism
Date of experience: April 18, 2025
Professional, Informed & Easy Process
I had the pleasure of working with Andrew Perez for my home refinance. I was dreading the whole process, but to my surprise, Mr. Perez made the process seamless, stress-free and easy to understand. He is patient, kind and knowledgeable and very easy to communicate with. He always returned my calls and emails expeditiously and made certain that I felt informed at every step. Even better, the whole process can be completed without ever leaving home - including the closing! I will not hesitate to recommend NewDay and specifically Mr. Perez to another veteran. Thank you so much!
Date of experience: April 15, 2025
Invited
I have PTSD and can get confused very…
I have PTSD and can get confused very easily nowadays. I let Tyler know that right away but also if he was patient with those times I take a break and relax for a bit I come back strong and quick for few hours. I’ve purchased, financed 8 properties and paid 7 off. So I can move quickly through paperwork the way it was presented to me. Thank you.
Date of experience: April 14, 2025
Invited
They were very professional people
They were very professional people. I felt that they really wanted to help me in achieving my financial goals .I was very impressed.
Date of experience: April 14, 2025
This company is the best
This company is the best! The rep I worked with, Dante Marchitelli, was not only efficient and professional, but also respectful and friendly. If all public servants would be the same, it would be awesome! My deepest thanks to New Day and all of their workers for the stress-free experience they gave me in getting this job done!
Date of experience: April 15, 2025
Invited
A New Day
Jreid sold me on refinancing, he made things really easy for to understand and what was the better choice for me. I'm so glad he was the person who handled my business.
Date of experience: April 14, 2025
Invited
Staff appreciation
The rep we spoke with was Alexander Perez & he was always polite, respectful, professional, kind, & considerate. I hope everyone who works with veterans at New Day USA is just like him. The process was relatively simple and fast, much faster than other companies with which we've worked with in the past. Thank you to each person who worked with our account. I know it's a group effort & we appreciate each one.
Date of experience: April 02, 2025
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