Neighbors Bank Reviews 388

Their communication made this way less stressful. I knew exactly what to expect every step of the way. If I didn’t understand something, they were quick to explain it to me! So glad I used them as my lender!

Date of experience: April 10, 2025

From start to finish the whole experience was amazing. Everyone I encountered was very helpful and knowledgeable.

Date of experience: April 08, 2025

I highly recommend Neighbors Bank, they made the process of purchasing our first home smooth and were so helpful, Melissa Janke & Mystle Ward did a phenomenal job communicating everything with us & showed us loads of support the entire way!

Date of experience: March 25, 2025

My experience with the neighbors team can on be described as “the best”
With patience , honesty, helpfulness and thorough. A true Blessing in my life!

Date of experience: March 23, 2025

Professional, great communication, seamless process

Date of experience: March 14, 2025

Although our Neighbors team got it done and we are now in our new home, there were times that I felt uneasy with how some comments were made to me regarding my trying to get a point across regarding my issues with obtaining needed documents.

Date of experience: March 17, 2025

Excellent experience! I feel Melissa Janke and Abbie Maislin supported me throughout the process in a great way. Very professional and prompt!

Date of experience: March 13, 2025

My family and I recently purchased an out of state home and used Neighbors Bank as our lender. From start to finish the entire team was professional, knowledgeable, pleasant and very kind. Our purchase was complicated with many unusual factors and our Loan Officer Cecil made sure to walk us through each step- calming this nervous mom with phone calls almost daily. The entire team is superb and helped us realize our family’s dream of owning a little piece of the country life style. Thank you- Cecil Anderson, Tyler Grace, Lacey Hartman, Keri Dyer, and Alycia Smith!!!

Date of experience: March 10, 2025

Communication, dedication, and trustworthy! They went above and beyond to make our dreams a reality. Lane and Tyler were fantastic and I would recommend them to anyone buying a home! The process was so smooth it felt like they did all the work!

Date of experience: March 12, 2025

Our experience with Neighbors Bank was a wonderful experience because of the great staff we worked with. If you like a personable and professional relationship, you will not find better.

Date of experience: March 12, 2025

My experience with Neighbor's Bank was a great one! Melissa Jenke was knowledgeable, responsive and very personable. 100% recommend! 😃

Date of experience: March 07, 2025

I would like to Thank, Melissa Jenke on her professional expertise and helping my client in a timely manner on his home purchase . She communicated well with me as Real Estate agent and I Would highly recommend her again !

Date of experience: March 07, 2025

I would highly recommend Neighbors Bank for your house loan, they are amazing at what they do. Our loan officers Kolby was fantastic! He's incredibly knowledgeable and always had an answer for every question we had. He was also outstanding at getting tasks done quickly and made sure we always knew what was going on!

Date of experience: March 07, 2025

My team went above and beyond to help me through my home buying process! They made sure I understood every step of the process and were available anytime I had questions. We closed in 26 days!

Date of experience: March 07, 2025

Neighbor's Bank was there every step of the way. They were
kind and understanding to any concerns we had. They always responded in a timely manner. I would definitely recommend Neighbor's Bank for your home buying needs. Thank you Jessica and Emma!

Date of experience: February 20, 2025

Melissa J was wonderful, she made the process of getting into my new home very easy. She fought tooth and nail to make sure I had a great experience buying my first home.

Date of experience: February 28, 2025

Melissa J went above and beyond to ensure a smooth home buying experience. As a busy professional I enjoyed the web portal where I could upload my documents and sign those items that needed a signature. Top notch service all around!

Date of experience: February 28, 2025

Thank you Melissa Janke, for all of your hard work. Cannot wait to work together again!

Date of experience: March 03, 2025

This is one of the worst lenders I have ever "worked" with. You have to pull teeth to get answers. When you do get "answers" they are worded openly because they aren't good at doing home loans. The management is absolutely worthless and also full of liars and experts at double speak.

It took over 30 days to get an appraisal done. My client, the buyer had a mental break because of the stress the loan officers, yes 2 different loan officers put her under. We didnt get into processing until after 30 days and we never closed because of the lender not being honest, transparent and straight forward. Due to the lenders delay the client ended up being homeless for a week. The loan ultimately fell through and the client now has to rent for another year missing out and possibly never able to buy another home. I wish I could give 0 stars.

Date of experience: November 15, 2024

All I can say is that it's modestly better than Openbank.us as Neighbors Bank at least has polite people with which to communicate via e-mail. Nevertheless their sign-up procedure, like Openbank.us, is w-a-y too involved compared to any other bank I've dealt with which are many. It seems a lot of these online sites whether banks or other businesses rely soley on a person having a cell phone to do business. I'm thinking they may be a handful of people who managed to cobble together a "bank" as a business, set up a Web site and name and let the computer do the rest.

Date of experience: February 28, 2025