Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 1 out of 5 stars

As a loyal customer since 2021, I regret my recent purchase. Nowhere on the plan or payment page does it clearly state that the 'Standard Server' lacks 24/7 uptime – you only discover after paying that you must manually restart it constantly. Even worse, despite being marketed for small groups (1-2 players, max 3 rarely), the server is unplayable: constant lag, crashes, and unstable performance.

They also hide critical limitations, like the 20GB storage cap, buried in tiny text. For the price, this is unacceptable. After years as a customer, I expected better. False advertising, deceptive plan details, and terrible reliability – avoid this host.

Rated 2 out of 5 stars

I understand it is free and expensive, but somethings need to be more clear. Also the verification process needs more work, like how sketchy it is. Not you but Gamesafer asks for face scans? I used this server provider for a while and things have changed-- for the worse. Getting time is hard, a measly 4 hours.

Rated 4 out of 5 stars

Minehut is an amazing host
other than the free plan having max 4hr time a day just upgrade your server by getting free credits using /vote in lobby, other that, Amazing host:>

Rated 1 out of 5 stars

I really wanted to like Minehut, but after spending time on the platform, I ran into several issues that made the experience frustrating.

Moderation concerns: I was muted multiple times on
their main server without clear reasoning. It felt inconsistent and not very user-friendly.

Limited free hosting: The free server time is only about 2 hours, after which your server shuts down unless you pay. Starting the server again puts you in a queue and requires watching ads, which can be annoying — especially when you just want to play.

Payment issues: I attempted to upgrade, but the system didn’t process it correctly. I didn’t get the upgraded access and didn’t receive a refund or useful support, which was disappointing.

Comparison: I’ve used other services like Apex Hosting where there are no queues, no ads, and much better reliability. It’s a smoother experience overall.

Overall: Minehut might work for casual, short sessions, but I wouldn’t recommend it for serious players or long-term use. I hope they improve their systems and support in the future.


Company details

  1. Gaming service Provider
  2. Hobby Store

Information provided by various external sources

Minehut is a service providing free Minecraft server hosting. Everyone deserves to have fun on Minecraft, that's why Minehut makes it extremely easy to quickly and easily start up your own Minecraft server without any of the annoying hassles.


Contact info

2.2

Poor

TrustScore 2 out of 5

508 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 2 out of 5 stars

I understand it is free and expensive

I understand it is free and expensive, but somethings need to be more clear. Also the verification process needs more work, like how sketchy it is. Not you but Gamesafer asks for face scans? I used this server provider for a while and things have changed-- for the worse. Getting time is hard, a measly 4 hours.

Date of experience: April 20, 2025

Minehut logo

Reply from Minehut

We're sorry to hear you are unhappy with your experience. Were you able to find the answer you were looking for about our free plans? If not, you can contact our support team. Using the GamerSafer app is not required to use our servers, it's an additional feature that is available to add security to your account.

Advertisement
Rated 1 out of 5 stars

Don't Get Fooled Like I Did - Hidden Limits & Constant Crashes!

As a loyal customer since 2021, I regret my recent purchase. Nowhere on the plan or payment page does it clearly state that the 'Standard Server' lacks 24/7 uptime – you only discover after paying that you must manually restart it constantly. Even worse, despite being marketed for small groups (1-2 players, max 3 rarely), the server is unplayable: constant lag, crashes, and unstable performance.

They also hide critical limitations, like the 20GB storage cap, buried in tiny text. For the price, this is unacceptable. After years as a customer, I expected better. False advertising, deceptive plan details, and terrible reliability – avoid this host.

Date of experience: April 01, 2025

Minehut logo

Reply from Minehut

We're sorry to hear you are unhappy with our service. We list the specs for all of our server plans, including time limits on our Server Plans page. Any paid plan removes the play time limit, but only one server plan has the online 24/7 option, which is also displayed on the Servers Plan page. It is not required to manually start as long as players are online, the server will only hibernate if there are no players online for more than 5 minutes and any player can start the server by using the /join command.

Also, we list the storage cap on the same page, it is in our regular sized font. Typically this size limit is fine for a majority of our servers, but can be used up quickly if you have plugins that are not configured correctly as they will spam errors.

Rated 4 out of 5 stars

Minehut is an amazing host

Minehut is an amazing host
other than the free plan having max 4hr time a day just upgrade your server by getting free credits using /vote in lobby, other that, Amazing host:>

Date of experience: April 12, 2025

Minehut logo

Reply from Minehut

Thank you so much for your feedback!

Rated 1 out of 5 stars

Scummy company

Date of experience: March 20, 2025

Minehut logo

Reply from Minehut

We're sorry to hear that you are unhappy with our service. If you'd like to provide more information on why you are unhappy you can contact our Support Team.

Rated 1 out of 5 stars

Disappointed with the experience – not ideal for long-term hosting

I really wanted to like Minehut, but after spending time on the platform, I ran into several issues that made the experience frustrating.

Moderation concerns: I was muted multiple times on their main server without clear reasoning. It felt inconsistent and not very user-friendly.

Limited free hosting: The free server time is only about 2 hours, after which your server shuts down unless you pay. Starting the server again puts you in a queue and requires watching ads, which can be annoying — especially when you just want to play.

Payment issues: I attempted to upgrade, but the system didn’t process it correctly. I didn’t get the upgraded access and didn’t receive a refund or useful support, which was disappointing.

Comparison: I’ve used other services like Apex Hosting where there are no queues, no ads, and much better reliability. It’s a smoother experience overall.

Overall: Minehut might work for casual, short sessions, but I wouldn’t recommend it for serious players or long-term use. I hope they improve their systems and support in the future.

Date of experience: March 30, 2025

Minehut logo

Reply from Minehut

We're sorry to hear that you are unhappy with our service. The details you provided do not align with our Free Server Plan features. The daily playtime is 4 hours, but can be boosted for free by verified players.

For any billing or punishment issues please reach out to our Support Team so we can investigate these for you.

Even though we are aware that this a fake review we are required to leave the listing.

Advertisement
Rated 1 out of 5 stars

WHAT???

WHAT???
A playtime limit of a hour?
500mb of ram?
Locked out of the panel?
No support?
What is this mess!

Date of experience: March 26, 2025

Minehut logo

Reply from Minehut

We're sorry to hear that you are unhappy with our service. The details you provided do not align with our Free Server Plan features.

The daily playtime is 4 hours, but can be boosted for free by verified players. We provide 1GB of RAM to all free servers. You have access to the panel, live console, and File Manager. We also provide free support to all players regardless of the server plan. Are you sure you have been using Minehut and not a different server host?

Even though we are aware that this a fake review we are required to leave the listing.

Rated 2 out of 5 stars

i dont like it.

you need to wait 15 seconds of ad before you can join in lobby

Date of experience: January 18, 2025

Minehut logo

Reply from Minehut

We're sorry to hear that you are unhappy with our service. Viewing ads helps our company support free servers.

Rated 1 out of 5 stars

i spent 40 dollars on credits for my…

i spent 40 dollars on credits for my server but now i cant access minehut.com and i feel like i was scammed.

Date of experience: January 14, 2025

Minehut logo

Reply from Minehut

We performed some unexpected maintenance last night that disabled our website and server startups. This issue has been resolved and you should now be able to start your server with no issues.

Rated 5 out of 5 stars

Things starting to look up...

With GamerSafer's new ownership of Minehut, things are starting to look up again. They're interactive with the community, active, and most of all transparent. This is what every place needs. A transparent wall to communicate important information to your community, and Minehut has this. Advertising options are also something no other minecraft server hosting provider offers, but Minehut does offer. It's a brilliant ecosystem of different things to get the best out of your minecraft server. I would definitely use Minehut to host and grow my community.

- Date of experience is when GamerSafer acquired Minehut, not my own date of experience

Date of experience: February 27, 2024

Minehut logo

Reply from Minehut

Thank you so much for your feedback! We're happy to hear our improvements are making a difference.

Advertisement
Rated 1 out of 5 stars

Ad cap SUCKS

minehut is a fun server but the ad limit is tearable
plus i have sent 100 reports about pay to win
servers and they were not banned also people should ad as much as they want so its not fair to put a ten ad limit for default players or at least make the time when they get there ads back shorter i mean who can wait a month!!! make it a week or day just please make minehut funer

Date of experience: November 20, 2024

Minehut logo

Reply from Minehut

We're sorry to hear that you are unhappy with the ad limits. We need limits in place to reduce spam in our lobby chat. If you see servers breaking Minecraft's EULA, please report it directly to Minecraft; they will investigate.

Rated 1 out of 5 stars

Minehut

Minehut, where do i start first off the customer support is absolutely horrendous they will do anything but help you, second of all Minehut does not care about you at all all they will care about is how much money you want to waste in this, how come? well most of its over priced features used to be free of charge but they got greedy, and started pricing for every single useful feature now you cannot even play for more than 4 hours with your friends without being forced to pay it is absolutely shameful to see such an good company going to waste, and lets not start with the moderation the most simple chat reaction can get you banned for almost a year, they are very sensitive about anything.
(the reason i gave 1 star is because i couldn't give 0)

Date of experience: November 16, 2024

Minehut logo

Reply from Minehut

We're sorry that you are unhappy with our free server plan changes. Hosting free servers is very expensive for us as a business and we have had to add limits to them to continue providing a hosting service for our users. If you would like to provide more information about your poor customer support experience please create a ticket and ask for the manager.

Rated 1 out of 5 stars

Falsely took down my VERY popular…

Falsely took down my VERY popular server over things i said 7 months ago which were very much taken out of context. rest in piece 30 concurrent player server with a 400 member discord server

Fk minehut.

Date of experience: October 31, 2024

Minehut logo

Reply from Minehut

We're sorry to hear that you are unhappy with our service. All servers on our platform must adhere to our Community Rules. If your server was suspended it violated our rules and you are welcome to appeal.

Rated 1 out of 5 stars

Minehut support sucks.

Minehut support sucks.

I was false banned for my appropiate skin. And all Minehut support said was to change it. Even though I used the same skin for several months on Minehut. Minehut support sucks. I ask for help in their discord and they don't seem to care. All in all don't use Minehut it sucks ass.

Date of experience: September 23, 2024

Minehut logo

Reply from Minehut

We're sorry to hear that you are unhappy with the appeals process. If your skin was appropriate the appeal would have been accepted and the punishment removed. If you would still like to come back in the future you will just need to change your skin and let us know so we can ensure it adheres to our rules.

Advertisement
Rated 2 out of 5 stars

Minehut has gone way downhill since…

Minehut has gone way downhill since 2018! Servers are super laggy. Ranks are now subscriptions. (Thankfully legacy ranks still exist though). The online panel is very hard to use and it’s full of ads. Ads in the in-game lobby, politics enforced by Minehut. So many paid stuff, you have the spend money just to have a half-decent server. The cosmetics system is just a mess, so are the current guis. There’s almost nothing free about Minehut anymore, everything about it just screams greed! Plugin installing on servers doesn’t even work anymore. I don’t consider Minehut to be a free hosting service anymore, it is now Moneyhut not Minehut!

Date of experience: August 29, 2024

Minehut logo

Reply from Minehut

We're sorry you are unhappy with our rank and free server plan changes. Hosting free servers is very expensive for us as a business and we have had to add limits to them to continue providing a hosting service for our users. We are working on improving a lot of features including cosmetics so we hope you'll give us a another chance to impress you in the future.

Rated 1 out of 5 stars

I think there are a lot of problems on…

I think there are a lot of problems on Minehut, but I think one of my main issues is the filth you find on random join. 9 times out of ten, you're going to find a box or lifesteal server. I don't think the lifesteal or box concept is inherently bad, but it's just really sad to see that no one is creative with their server ideas. Oh, and SMPS! The SMPS you will find on Minehut are terrible. You're going to find a lot of SMPS with fancy spawns and just one special plugin and a shop. I don't get how these servers can hold hundreds of players at one time. You're also going to find a lot of smaller SMPS with lazy server owners. These people basically make an SMP server with no ranks, no spawn, and just give themselves operator. They believe Minehutters will actually spend time on their SMP while they play god. All of these issues aren't entirely Minehut's fault, but this is just one of the issues.

Date of experience: July 15, 2024

Minehut logo

Reply from Minehut

We're sorry to hear that you haven't found any servers you enjoyed on Minehut. Unfortunately, we don't have any control over the type of servers that are built by server owners.

Rated 2 out of 5 stars

minehut is okay

uploading files takes hours also if you don’t have a account that doesn’t auto hibernate you can’t upload files without being kicked out unless you have someone in the world. All uploads do finish but any file with no data won’t upload

Date of experience: July 19, 2024

Minehut logo

Reply from Minehut

We're sorry to hear you're having a hard time uploading files. This is not normal behavior, please reach out to our Support Team for assistance.

Advertisement
Rated 5 out of 5 stars

Minehut

Minehut is, in my opinion, the best free hosting service out there for Minecraft servers. Their support members are top quality, they allow you to advertise for free, and you can get paid plans for free just by voting every day. I'm currently a moderator on their platforms, and they treat us with respect, and go out of their way to make sure that we have a great experience. The admins here are amazing and professional, and I couldn't ask for a better management team.

Date of experience: July 17, 2024

Minehut logo

Reply from Minehut

Thank you for your feedback!

Rated 1 out of 5 stars

Can't play as long as I need to.

Making my own pvp server, on a free server, takes atleast 8 hours per day to make, with the 4 hour limit it makes it not fun to play, if I could actually do more than 4 hours I could make it good enough to upgrade to a paid server, the entire server is a scam, I live in the mid west, and get 100 ping constantly. With custom skript, it can barely run at 10 TPS, on a vanilla Minecraft world, I get 19-20, without any special plugins, so to anyone who read this, it is a complete scam, don't use, use a little more expensive server host, it will be worth it.

Date of experience: July 04, 2024

Minehut logo

Reply from Minehut

We're sorry to hear that you are unhappy with our free server plan changes. Hosting free servers is very expensive for us as a business and we have had to add limits to them to continue providing a hosting service for our users. Our servers are hosted on the East Coast of the US, so the further you are from that location the more lag you will experience.

Rated 1 out of 5 stars

just garbage

just garbage, thats all. terrible uptime. servers shut when players quit. pay to play, etc. garbage. a 2/5 would be lying.

Date of experience: June 28, 2024

Minehut logo

Reply from Minehut

We're sorry that you've had a bad experience on our servers. All servers are managed by individual owners so we don't have full control over if their server crashes or not. Our servers are free to play, however, as with all companies there are paid options if you want to host servers.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look