Mercury logo
Visit website

Mercury Reviews 1,583

•
TrustScore 4 out of 5

4.0

Bank
Write a reviewVisit website
Write a review

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 5 out of 5 stars

Application was processed within 10 minutes of submission and documents were reviewed and approved right away. Response time was impressive. The software is best-of-breed, second only to Brex.

One negative is that Mercury requires you to connect a 3rd Party payment processor (Stripe) to receive payments by credit card, Link, Apple Pay, etc. It's pretty lame. Why is the 2.0% - 3.5% fee to Intuit or Stripe passed along to the customer as if no better options exist?

Mercury should build native payment flows using Moov.io APIs

Rated 5 out of 5 stars

The Best Partner for Startups

Mercury has been the perfect partner for starting our new business in the U.S.
Their service platform is simple and user-friendly, and their support team is always kind and committed to resolving any issues.

We look forward to continuing to grow our business with Mercury by our side.

Rated 1 out of 5 stars

Mercury issued a check for $24,586.61 to my company (Arc Capital Strategy LLC) on Jan 28, 2025 — but they sent it to the **wrong address**, even though I provided the correct one by email multiple times.

Now I suspect the check may have been cashed by someone else, and Mercury has given me no real updates or confirmation about whether the check has been canceled or reissued.

Mercury:
✅ Cancel the incorrectly sent check
✅ Confirm if it has been cashed
✅ Reissue a new check to the correct address:
**2093 Philadelphia Pike, Suite 7572, Claymont, DE 19703**

The lack of support and transparency is unacceptable. I urge anyone considering this bank to think twice if you care about customer service and account security.

Rated 1 out of 5 stars

My account has been blocked without any clear reason or proper communication. I have complied with all terms and am unaware of any violations.

Please provide a detailed explanation and restore access to my account and funds immediately. If this is not resolved promptly, I will pursue further action through legal and regulatory channels.

Company details

  1. #30 of 35 best companies in Bank
  2. #232 of 252 best companies in Non-Bank Financial Service

About Mercury

Written by the company

Mercury is the fintech ambitious companies use for banking*, credit cards, and software to power all their financial workflows. Mercury began with the belief that all ambitious founders deserve the products to operate at their best. To do this, we started with the one thing every business needs — the bank account. With powerful banking at the center of their financial operations, more than 200,000 companies gain the precision, control, and speed they need to operate at their best. To learn more, visit Mercury.com.

*Mercury is a financial technology company, not a bank. Business banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC. Personal banking services provided by Choice Financial Group; Member FDIC.

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 79% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot
Rated 5 out of 5 stars
Verified

Modern

Modern, capable but easy to use offering. Love the basic expense and accounting features too

Date of experience: April 21, 2025

Rated 5 out of 5 stars
Verified

Banking in 15 Minutes or Less w/ Great Software

Application was processed within 10 minutes of submission and documents were reviewed and approved right away. Response time was impressive. The software is best-of-breed, second only to Brex.

One negative is that Mercury requires you to connect a 3rd Party payment processor (Stripe) to receive payments by credit card, Link, Apple Pay, etc. It's pretty lame. Why is the 2.0% - 3.5% fee to Intuit or Stripe passed along to the customer as if no better options exist?

Mercury should build native payment flows using Moov.io APIs

Date of experience: April 04, 2025

Rated 1 out of 5 stars

My account has been blocked without any…

My account has been blocked without any clear reason or proper communication. I have complied with all terms and am unaware of any violations.

Please provide a detailed explanation and restore access to my account and funds immediately. If this is not resolved promptly, I will pursue further action through legal and regulatory channels.

Date of experience: April 11, 2025

Rated 5 out of 5 stars
Invited

I’m really happy with Mercury!

I might not qualify for the advanced features designed for larger companies, but as a self‑employed individual (a disregarded entity), it covers all my needs and helps me maintain my US presence. Last year they introduced a conversion fee of about 3% on non‑USD transactions, which I still find reasonable. The only thing to watch out for is that if your residency is outside the US, you won’t be able to make outbound international transfers—so if you work with suppliers abroad, that could be a limitation.

Edit:
I would like to add that, thanks to the Mercury team’s quick follow‑up, I now have international wire transfer capabilities enabled!

Date of experience: December 01, 2024

Mercury logo

Reply from Mercury

Thank you for sharing your experience, Viacheslav ! We're glad to hear that Mercury meets your needs as a self-employed individual. We also appreciate your thoughtful note about international transfer limitations for non-U.S. residents. However, I can confirm that non-US-based accountholders can make international transfers. With that being said, we'll be reaching out via email to learn more about your specific situation and gather any additional feedback you might have.

Rated 5 out of 5 stars
Verified

Frictionless

The technology and clean interface is a pleasure to use. It makes my other bank look like something from an earlier time.

Date of experience: April 17, 2025

Mercury logo

Reply from Mercury

Thank you for your feedback, Sean! We're so happy to hear that you're enjoying the technology and clean interface.

Rated 5 out of 5 stars
Invited

Mercury - the future of banking

Mercury has exceeded my expectations with a real-time, on-time banking experience. I had a situation where my card was inadvertently scheduled to be charged twice for a single transaction. I could access real-time information that enabled an immediate request of reversal for the second transaction. The merchant responded positively. It was hassle-free! In addition, I love the notifications that keep me updated when I am too busy to check on my account. Mercury's online banking is truly futuristic, I could not ask for more. I can definitely recommend Mercury to anyone who wants an efficient, secure and reliable banking experience.

Date of experience: January 31, 2025

Mercury logo

Reply from Mercury

Thank you for the amazing feedback, Deon! We're glad Mercury delivered when you needed it most and that real-time access and notifications are keeping things easy and efficient. We appreciate your recommendation and support!

Rated 5 out of 5 stars
Invited

The Best Partner for Startups

The Best Partner for Startups

Mercury has been the perfect partner for starting our new business in the U.S.
Their service platform is simple and user-friendly, and their support team is always kind and committed to resolving any issues.

We look forward to continuing to grow our business with Mercury by our side.

Date of experience: April 01, 2025

Mercury logo

Reply from Mercury

Thank you for the kind words, Hongguk! We're honored to be part of your journey and glad to hear our platform and support team have made a positive impact. We look forward to growing with you, too!

Rated 5 out of 5 stars
Verified

So far so good

So far so good! Easy setup, debit card arrived in mail, activation was easy. I haven't really done anything with my accounts yet, so this survey is premature, but so far everything is fine.

Date of experience: April 16, 2025

Mercury logo

Reply from Mercury

Thank you for the feedback, Joseph! We’re glad to hear the setup and activation went smoothly. We’re here whenever you’re ready to dive in, and we look forward to supporting you along the way!

Rated 5 out of 5 stars
Verified

AWS Activate with Mercury is the way to…

AWS Activate with Mercury is the way to go. Mercury is super easy to set up for a startup AI business, the site is well laid out and easy to understand. The AWS Startup features are a huge incentive. Go with Mercury.

Date of experience: April 16, 2025

Mercury logo

Reply from Mercury

Thank you for the great feedback, Chris! We're glad to hear Mercury has been a smooth setup for your AI startup and that you're finding value in the AWS Activate perks. We’re excited to support your growth!

Rated 1 out of 5 stars

UPDATE: Still No Action Taken on My $24,586.61 Check

Mercury issued a check for $24,586.61 to my company (Arc Capital Strategy LLC) on Jan 28, 2025 — but they sent it to the **wrong address**, even though I provided the correct one by email multiple times.

Now I suspect the check may have been cashed by someone else, and Mercury has given me no real updates or confirmation about whether the check has been canceled or reissued.

Mercury:
✅ Cancel the incorrectly sent check
✅ Confirm if it has been cashed
✅ Reissue a new check to the correct address:
**2093 Philadelphia Pike, Suite 7572, Claymont, DE 19703**

The lack of support and transparency is unacceptable. I urge anyone considering this bank to think twice if you care about customer service and account security.

Date of experience: April 16, 2025

Mercury logo

Reply from Mercury

Hi Francisco,
An action taken on your account violated our Terms of Use and/or your Deposit Account Agreement. Our records show we have sent private communications from our team regarding this. For our full Terms of Use, please visit https://mercury.com/legal/terms.

Rated 5 out of 5 stars
Invited

I love Mercury. It's great.

I love Mercury. The user experience is amazing, the fees are low, the interface is smooth. The customer support is good as well, fast responses and helpful answers. The only thing I don't like is the international transaction fees which used to be 0% and now it's 3%

Date of experience: April 15, 2025

Mercury logo

Reply from Mercury

Thank you for your thoughtful feedback, Danny! We’re so glad to hear you love Mercury and are enjoying the user experience, low fees, smooth interface, and responsive support. We understand your concerns about the change to international transaction fees and appreciate you sharing your perspective. We'll be reaching out via email to learn more about your experience and gather additional feedback.

Rated 4 out of 5 stars
Invited

I like it!!!!

I've been using this FinTech App Bank for a year and a couple of months, and the only thing I can say so far is that I like it!!!!

Date of experience: April 15, 2025

Mercury logo

Reply from Mercury

Thank you for the feedback, Michael! We're so glad to hear you’re enjoying the experience.

Rated 5 out of 5 stars
Invited

I had great experience with mercury I…

I had great experience with mercury I use it for almost one year and 0 problems ❤️

Date of experience: April 15, 2025

Mercury logo

Reply from Mercury

Thank you so much, Abdoallah! We're thrilled to hear you've had a smooth, problem-free year with Mercury. We appreciate your support!

Rated 5 out of 5 stars
Invited

All around amazing bank for companies

Incredible UX, rapid development of new features

Date of experience: April 15, 2025

Mercury logo

Reply from Mercury

Thank you, Hari! We're so glad you're enjoying the incredible UX and seeing the steady rollout of new features. We're always working to make Mercury even better for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look