m53ford.co.uk Reviews 53

Jamie Kelly our sales dealer was excellent very informative and helpful when we chose our new car. There was no bother from m53 ford all went smoothly and car arrived quickly I’m absolutely over the moon with it

Date of experience: April 17, 2025

What a delightful experience when buying a used car with the guys at M53 Ford. In the past I’ve been chased around forecourt’s when I just wanted to check out the stock!! This wasn’t my experience here at M53 Ford. After a while Neil Morris came over and, without being pushy (or annoying) we struck up a conversation which included the style of car I was after and, quickly and efficiently before too long I was test driving the first of 2 cars that I was interested in. Neil was informative about the cars which meant I could quite quickly make up my mind on what car I felt was suitable for what I needed. After that, again, nothing was rushed or pushy, so much so, I felt at ease to make what has turned out to be the correct decision. Neil was a dream to deal with, always available to answer my many queries and eventually hand over the keys when everything that was promised was sorted. I am so happy with my new car and also the process from first visit to collection. I highly recommend M53 Ford if you are looking for a used car. Easiest 5 star review I’ve ever had to write. Well done all at M53 - proper excellent execution from start to finish 👏

Date of experience: April 02, 2025

Jayne Brown at M53 Ellesmere Port has looked after me for many years now, nothing is ever a hassle or complicated with Jayne who organises every little thing, I don’t have to stress over a thing with Jayne taking care, I would never go anywhere else now, everybody is so friendly and helpful, I cannot fault in any way

Date of experience: March 31, 2025

I'm afraid I am still not satisfied with certain areas of paintwork on my used Fiesta Zetec I bought a month ago I had some attention to it but now I have found some more area of concern I T was sort of intimated to me that sort of thing is expected on a 9 Yr old £8000, car,

Date of experience: February 20, 2025

I am so pleased with my new car. I was looked after by Wayne and he made the whole process so easy. I had my 7 year old son with me when deciding which car to go for and the whole team made us feel so welcome and at ease.

Date of experience: March 05, 2025

What can i say accept Brill i was looked after by Dave and the attention to detail was amazing, if you want to by a car go to group M53 car for a great buying experiance

Thanks for the amazing service

Richard

Date of experience: February 19, 2025

What a team, polite, friendly and go to all ends to help. Jamie was brilliant!! The service team were excellent. Couldn't fault them. Would recommend!!

Date of experience: January 09, 2025

Thanks for all your help, Jamie. You were So helpfull in advising us about changing our car
We would definitely recommend M53 Ford if your thinking about changing your car. There helpfully. Not pushy . Knowledgeable about what your looking for and give you time to make your mind up.
and thanks to Chris.
We . so love the new car

Date of experience: November 26, 2024

Had reason to use the after sales care facility offered by M53 Ford and can only say, it falls only in one category and that is fantastic, with many thanks to the staff in particularly at Birkenhead

Date of experience: November 07, 2024

Just had the car serviced at M53 Ellesmere Port. Great experience as usual very friendly and helpful 5stars many thanks to all at M53.

Date of experience: October 25, 2024

Dave from the Ellesmere Port branch helped me in making the perfect decision on my next car (focus ST). He was incredibly helpful and took care of me at every step, even after the purchase he has helped me and answered any questions. Massive thanks to Dave!

Date of experience: October 09, 2024

Took my car in for its 12 month service / check this morning. Absolutely first class customer service as usual. Have bought my cars from Group M53 for the past 30 years and would not think of going anywhere else - not only do you get good service when buying a car but that extends beyond with the servicing and support received from everyone at Group M53. From walking through the door I feel like a valued customer and in the current climate where people are quick to complain and moan it’s only right that praise is given where it’s due. So a big THANK YOU to Tom, Phil and all who work at Group M53.

Date of experience: October 08, 2024

My daughter passed her driving test and needed a car for uni. Dilemma, buy a banger or treat myself to some new wheels?! Looks like mummy is getting a new car then, so off we went car shopping.

Happened upon M53 Ford, and a friendly sales man called Jamie. After a lot of debating (I was set on a 1.6 diesel and no way would a 1.0 litre petrol out perform a diesel), I took Jamie at his word and took a lovely Focus for a test drive. OMG! he won me over! What a car! I picked up my new wheels this evening, I’m so so happy! Thank you Jamie! 😁

Date of experience: September 23, 2024

After my car costing too much to get it through MOT I needed to buy a replacement. I visited a few garages to look at the stock but must say M53 was most welcoming. Neil showed me a few options and I went ahead with the purchase. Neil is very attentive yet not pushy. Efficient and helpful but not over the top (as a typical car salesman can be). Owing to my positive experience I took my daughter to meet Neil and he also helped her find what she was looking for.
I am very happy with my purchase, and before and after sales. Also thanks to Jamie who I dealt with on a few occasions. A very friendly and welcoming garage. Thanks! April

Date of experience: August 26, 2024

Word can't express how thankful I am to M53 Ford Ellesmere port for finding me my new car this last week. From first making contact with Neil Morris a week ago yesterday, he found a car for me which I viewed the next day and then arranged to collect a week later. With an amazing deal and the perfect car for me, I literally can't fault the service I've received at all. From start to finish Neil was amazing and has helped sort out everything for me to make it easier. Even down to shopping for the car with my kids and dad and he made an effort to speak to them all and that effort goes a long way. All of the staff there were also amazing. Signing the finance agreement with Christian Jenkins was also made so easy and simple. With a new baby on the way this new car makes my life so much easier and all made possible by Neil and the team at m53 Ford at Ellesmere Port. So to conclude , if you are thinking of shopping for a new car , please go straight here as the service is second to none !!! Thank you once again for everything.

Date of experience: July 02, 2024

Chris the manager of the Ellmereport branch is truly fantastic he go’s above and beyond to help you with anything The service we received was fantastic. Would highly recommend M53 FORD
The sales team are very helpful to

Date of experience: June 06, 2024

I recently visited this car dealership and was extremely impressed with the level of service I received. The staff were friendly, knowledgeable, and went above and beyond to assist me in finding the perfect car. The showroom experience was exceptional, with a wide range of vehicles on display and a welcoming atmosphere. I must give a special shoutout to Adam Oakes for his outstanding service. He was attentive, patient, and truly cared about finding the right vehicle for me. Adams professionalism and expertise made the car buying process smooth and enjoyable. Overall, I highly recommend this dealership for anyone looking for a great car shopping experience. The excellent service, showroom ambiance, and Adams exceptional service make it a top choice for car buyers.

Date of experience: May 10, 2024

I was looking for a new car at M53 ford display, Neil Morris one of the dealers came out to speak to me and helped me straight away. He explained the difference between the two cars I was interested in and then helped arrange a test drive within the hour. I loved the car straight away and agreed to get a new Focus. Within a week it was arranged for pick up, and Neil came in on his annual leave day which I really appreciated to help me drive away quickly.

Date of experience: June 05, 2024

I just bought a new car at M53 Ford, the customer service is impeccable. Neil was so helpful, Chris the manager is lovely and Adam is very knowledgeable. All in all great experience, will be back when it’s due for a change 👌

Date of experience: May 23, 2024

Adam was very friendly and helpful. He made the process quick and easy

Date of experience: May 23, 2024