Yes I was calling to ask about the exchange and the young lady helped me, by giving me information that it was being delivered soon. Plus the young lady needs to speak a little louder next time.
Leonisa Reviews 4,686
•
4.7
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The customer service representative was amazing; she was thoughtful, engaging, she listened to what I wanted and she even gave me recommendations. I would definitely buy again
Still waiting on the delivery. Items within the US usually take 1 to 2 days.
Excelente servicio, envío rápido y artículo de muy buena calidad
Company details
- #2 of 25 best companies in Underwear Store
- #10 of 82 best companies in Men's Clothing Store
- #1 of 14 best companies in Swimwear Store
Contact info
United States
- leonisa.pr
4.7
Excellent
5K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Still waiting on the delivery
Still waiting on the delivery. Items within the US usually take 1 to 2 days.
Date of experience: August 20, 2024
Reply from Leonisa
Hi Jose! We appreciate your comment and we are sorry that your experience was not as expected. We ship some of our products from different warehouses to have more options available to our customers. Products shipped from our international warehouse have a delivery time of 5 to 8 business days, and you will be able to see them next to each product in your shopping bag. The product in your order was shipped from our international warehouses. We will contact you to provide you with more details on the status of your shipments.
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Was great
Yes I was calling to ask about the exchange and the young lady helped me, by giving me information that it was being delivered soon. Plus the young lady needs to speak a little louder next time.
Date of experience: August 20, 2024
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Customer Service A+
The customer service representative was amazing; she was thoughtful, engaging, she listened to what I wanted and she even gave me recommendations. I would definitely buy again
Date of experience: August 19, 2024
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Excelente Producto
Excelente servicio, envío rápido y artículo de muy buena calidad
Date of experience: August 06, 2024
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Excelente servicio en Las Catalina Mall…
Excelente servicio en Las Catalina Mall Caguas! Good job!
Date of experience: August 02, 2024
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The price and products are fantastic
The price and products are fantastic. Best underwear I have ever owned
Date of experience: June 28, 2024
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Best service ever.
Date of experience: June 04, 2024
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Fast delivery
Date of experience: May 20, 2024
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Fast shipping
Date of experience: May 01, 2024
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Long waiting time
Casi dos semanas para despachar una orden es too much.
Date of experience: April 23, 2024
Reply from Leonisa
¡Hola Raul! Te ofrecemos disculpas por las molestias ocasionadas. Te contamos que validando el estado de entrega de tu pedido los productos fueron enviados desde nuestra bodega alterna para garantizar la disponibilidad de los productos. Revisando el estado de entrega de acuerdo a USPS.
El pedido registra entregado el día de hoy 24 de Abril de 2024 a las 10:32 am en la recepción en SAN JUAN, PR 00912. Para validar esta información te invitamos a visitar el siguiente enlace: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400111206210152130355
Para recibir ayuda o información adicional, te invitamos a contactarnos a través de nuestro WhatsApp +1 470 354-9166 o a nuestro correo electrónico: infopr@leonisa.com.
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Las panties son super lindas y super…
Las panties son super lindas y super cómodas. Nada como la marca Leonisa.✨️
Date of experience: April 08, 2024
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No me sirvio
Date of experience: March 11, 2024
Reply from Leonisa
¡Hola Amarilys! Gracias por preferir nuestra marca. te recomendamos tener en cuenta nuestra tabla de medidas para encontrar la talla correcta en nuestra Faja invisible estilizadora de brazos. Nuestra política de satisfacción garantizada del 100% garantiza que cada artículo que compres en Leonisa cumpla con sus más altos requisitos. Si por algún motivo no estas satisfech@ con un producto, tienes hasta 30 días para un reembolso o cambio. Te invitamos a procesar tu solicitud de cambio o devolución a través del siguiente enlace: https://leonisa.pr/pages/cambios-y-devoluciones.
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Fast and trouble free service.
Date of experience: February 20, 2024
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Me llamaron tan pronto recibieron el…
Me llamaron tan pronto recibieron el brazier que ordené. Amables
Date of experience: December 18, 2023
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