Layla Grayce Reviews 464

Reply:
Thanks for your response. I understand freight returns are costly, but charging $377, almost 50% of the item’s price makes the return completely unreasonable. Whether or not you profit from it, the cost makes it feel like customers are being penalized for a purchase that didn’t work out.

I also find the return process overly strict, requiring original packaging, no signs of assembly, and pre-approval photos only adds more barriers. It gives the impression that your policy is designed to discourage returns rather than support customer satisfaction.

I followed the dimensions, but the piece still didn’t work in my space. Now, I’m stuck with something I don’t want simply because returning it is financially irrational.

I truly hope your team will reconsider the shipping charge or offer an alternative. I’m still open to a fair resolution.

Original Review:
I purchased a table from Layla Grayce for $867 and received it just two days ago. Unfortunately, it didn’t work for my space, so I contacted them to initiate a return. That’s when the problems started.

While a 10% restocking fee ($87) is understandable, they also wanted to charge $377 for return shipping, which is absolutely outrageous. At that point, returning the table becomes pointless—and that seems to be their goal.

Their customer service was unfriendly and rigid. They require the item to be returned in the exact original packaging, which is difficult to manage unless you’ve kept every bit of material in perfect condition. They also demanded photos of the fully repacked item before even approving the return. And to make things even more unreasonable—they stated that the item must show no signs of assembly to be eligible for return. That’s incredibly unrealistic for a furniture piece you need to try in your space.

I’m now stuck with a table I don’t want, simply because returning it has been made intentionally difficult, expensive, and frustrating.

Layla Grayce clearly does not prioritize customer satisfaction. Their policies are excessively strict, and their approach to returns is designed to discourage them. Avoid at all costs.

Date of experience: April 14, 2025

I purchased a table from Layla Grayce for $867 and received it just two days ago. Unfortunately, it didn’t work for my space, so I contacted them to initiate a return. That’s when the problems started.

While a 10% restocking fee ($87) is understandable, they also wanted to charge $377 for return shipping, which is absolutely outrageous. At that point, returning the table becomes pointless—and that seems to be their goal.

Their customer service was unfriendly and rigid. They require the item to be returned in the exact original packaging, which is difficult to manage unless you’ve kept every bit of material in perfect condition. They also demanded photos of the fully repacked item before even approving the return. And to make things even more unreasonable—they stated that the item must show no signs of assembly to be eligible for return. That’s incredibly unrealistic for a furniture piece you need to try in your space.

I’m now stuck with a table I don’t want, simply because returning it has been made intentionally difficult, expensive, and frustrating.

Layla Grayce clearly does not prioritize customer satisfaction. Their policies are excessively strict, and their approach to returns is designed to discourage them. Avoid at all costs.

Date of experience: April 15, 2025