4.4
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My experience with JAXXON customer service was great! I worked with Mae, and she made the whole experience seamless. Thanks for all your help today, Mae! She explained the return process and all the options available to me, which allowed me to process what she explained and make the appropriate decision for myself. The return process seems simple, and I should have no issues during my return to the Happy Returns drop off location.
I ordered the huggie hoop earrings for my boyfriend and they were just too big (in size, weight, and shape). I had issues returning my item. I never received the email with the return label likely due to it going to spam, and missed the return window. However, REESE was able to resolve the situation and make my return seamless and easy! If you’re on the fence with purchasing an item from Jaxxon, I would go for it since their customer service is so amazing!!
My experience in returning my necklace due to an unfortunate clasp break was flawless and seamless. Fria made the process very simple, especially the Happy Return process where ALL I HAVE TO DO is bring the necklace into my local UPS, have them scan the QR code that was given to me, and boom. Done. Loved it
Had an issue with a chain I purchased a few years ago, reached out to JAXXON to see what could be done, and Mia was able to resolve my issue very quickly. The level of service shown by JAXXON has definitely made me a customer for life.
Written by the company
Italian Made Chains
It's no secret that Italian Made jewelry is second to none, perfected over millennia into the modern world. That is why we only work with the most enduring and premium quality materials straight from Italy, from solid 14k Gold to 925 Sterling Silver. Three years ago we committed to bringing you Italian luxury at a price point within reach. We've never settled for less and we don't believe that you should either.
Free Express Shipping and Easy Returns and Exchanges
770 S Grand Ave, 90017, Los Angeles, United States
4.4
39K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Erly K! Thank you so much for your help! You have been great and informative. I was able to get all my questions answered and in a timely manner. Love the products already but Erly made it’s all even better.
Date of experience: April 21, 2025
Had an issue with a chain I purchased a few years ago, reached out to JAXXON to see what could be done, and Mia was able to resolve my issue very quickly. The level of service shown by JAXXON has definitely made me a customer for life.
Date of experience: April 17, 2025
Mia responded to my request professional and efficiently.
Date of experience: April 21, 2025
Customer Service was really great for my issue. Really appreciate the quick response from your representative Fria. She was concise in her instructions and quick to respond to my emails.
Date of experience: April 20, 2025
Leah was excellent in taking care of my concern. Highly satisfied with Jaxxon and their great customer service.
Date of experience: April 21, 2025
Reply from JAXXON
I'm so glad you had such a great experience with our team here at JAXXON! Leah is an absolute rockstar, and we’re so glad you agree! Welcome to the fam!
My experience with JAXXON customer service was great! I worked with Mae, and she made the whole experience seamless. Thanks for all your help today, Mae! She explained the return process and all the options available to me, which allowed me to process what she explained and make the appropriate decision for myself. The return process seems simple, and I should have no issues during my return to the Happy Returns drop off location.
Date of experience: April 21, 2025
Reply from JAXXON
Mae is an incredible part of our team, and we are so glad you had an incredible experience interacting with her! I look forward to seeing some more orders from you in the future!
My experience was great everyone communicated in a very timely manner with resolving my issues. The bracelet I brought clasp began to loosen and they were able to send me a new one based on the warranty policy.
Date of experience: April 20, 2025
Reply from JAXXON
So pumped to hear that you had a great experience with our team here at JAXXON! Thank you so much for taking the time to leave us a review, welcome to the fam!
Mia went above and beyond to resolve a problem I was having an issue with. Great customer service and great company
Date of experience: April 16, 2025
Reply from JAXXON
Thank you so much for the kind words! We’re thrilled to hear that Mia was able to go above and beyond for you. We’ll be sure to pass along your praise—she’ll be so glad to hear it! We're grateful to have you as part of the JAXXON family.
I ordered the huggie hoop earrings for my boyfriend and they were just too big (in size, weight, and shape). I had issues returning my item. I never received the email with the return label likely due to it going to spam, and missed the return window. However, REESE was able to resolve the situation and make my return seamless and easy! If you’re on the fence with purchasing an item from Jaxxon, I would go for it since their customer service is so amazing!!
Date of experience: April 18, 2025
Reply from JAXXON
Thank you so much for sharing your experience! We're so happy to hear that Reese was able to step in and make things right for you. We'll be sure to share your kind words with them! It means a lot to know that our customer service made a difference—thanks for choosing JAXXON and for trusting us with your gift!
Let me know if you'd like to mention anything else, like store credit or a follow-up!
Mia did an excellent job helping with my situation. Great customer service.
Date of experience: April 18, 2025
Reply from JAXXON
So glad you had such a great experience with our team here at JAXXON! MIA is an absolute rockstar, we’re so glad you agree! Welcome to the fam!
Date of experience: April 18, 2025
Reply from JAXXON
So pumped to hear that you had a great experience with our team here at JAXXON! Thank you so much for taking the time to leave us a review, welcome to the fam!
Mia was very helpful when I reached out with questions regarding my chain I wear. She was prompt in her response and helped me find the answers I needed. Thank you!
Date of experience: April 17, 2025
Reply from JAXXON
Thank you so much for your kind words! We're thrilled to hear that Mia was able to assist you with your questions and provide the support you needed. We truly appreciate your feedback, and if you ever need further assistance, we're here to help!
ERLY was great!! They helped resolve my issue quickly and efficiently. Great customer service :)
Date of experience: April 17, 2025
Reply from JAXXON
Thank you so much for your wonderful feedback! We're so glad to hear that Erly was able to resolve your issue quickly and efficiently. We truly appreciate your kind words and will make sure to pass them along to Erly! If you ever need anything else, don't hesitate to reach out.
I ordered a chain and bracelet set but unfortunately received the wrong chain, and it was also broken. While the bracelet was fine, it fit a bit too tightly. Thankfully, Fria was incredibly helpful throughout the entire process—she responded quickly and made sure everything was taken care of. Her support was truly amazing!
Date of experience: April 17, 2025
Reply from JAXXON
Thank you so much for sharing your experience! We're so sorry for the mix-up with your order, but we're thrilled to hear that Fria was able to assist you and resolve the issue so quickly. Your kind words mean a lot, and we'll be sure to pass them along to her! If you need any further assistance, feel free to reach out. We're here to help!
Date of experience: April 17, 2025
Reply from JAXXON
So pumped to hear that you had a great experience with our team here at JAXXON! Thank you so much for taking the time to leave us a review, welcome to the fam!
Excellent customer service. Mia was extremely helpful and was quick to respond! Highly recommend Jaxxon products!
Date of experience: April 17, 2025
Reply from JAXXON
So pumped to hear that you had a great experience with our team here at JAXXON! Thank you so much for taking the time to leave us a review, welcome to the fam!
My experience in returning my necklace due to an unfortunate clasp break was flawless and seamless. Fria made the process very simple, especially the Happy Return process where ALL I HAVE TO DO is bring the necklace into my local UPS, have them scan the QR code that was given to me, and boom. Done. Loved it
Date of experience: April 16, 2025
Reply from JAXXON
We're so glad to hear that Fria was able to make your return experience flawless and stress-free! 💫 The Happy Returns process was designed to be as easy as possible, and it’s awesome to know it worked perfectly for you. We’ll make sure Fria sees your kind words — thank you for sharing and for being part of the JAXXON family! 🙌
FRIA was very responsive and willing to help with our malfunction issue and stand behind their product.
Date of experience: April 16, 2025
Reply from JAXXON
Thank you so much for your feedback! We're glad to hear Fria was responsive and able to assist you with your issue. We always strive to stand behind our products and ensure our customers are well taken care of. Your satisfaction means everything to us — we truly appreciate your support!
My son had an issue with the clasp not closing all the way and Leah in customer service to care of it right away. Issued me a return authorization and sent an new one out the same day I dropped it off at UPS.
Date of experience: April 11, 2025
Reply from JAXXON
Thank you for the kind words! We're so glad Leah was able to step in and take care of everything quickly for your son’s chain. She’s a star, and we’ll definitely pass along your feedback! We’re happy to hear the return and replacement process was smooth — thanks for being part of the JAXXON family!
Excellent quality product, my son absolutely loves his chain and will be ordering him another one and two more for his brothers.
Date of experience: April 15, 2025
Reply from JAXXON
So glad you love the quality of our pieces here at JAXXON! Thank you so much for taking the time to write us a review, we really appreciate it! Welcome to the fam!
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