4.4
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Sevannah Rendell
Retention Specialist
Office: (216) 284-3629
"The customer service was absolutely fantastic! She (Sevannah Rendell) was incredibly helpful, responsive, and went above and beyond to resolve my issue quickly and efficiently. I truly appreciate that she followed through all the way to help us.
This company called me and stated they could help me with the renewal of my business energy accounts. They connected me with Engie. Once I received my first bill, I was shocked that my electric costs went up over $1200 per month! Now I am stuck in a contract and will be losing 12 to 14 thousand dollars a year, all because of Integrity, Trust me, they have NO integrity! Run, do not walk away from these frauds!!
UPDATE: Ok, since you frauds want to respond with BS, let me set the record straight. I have 4 other identical restaurant units which have a different service provider. Their rates did NOT increase ONE bit! So your answer, like your company and your integrity is CRAP!!
We worked with Eden Dean who made the whole process, start to finish, a breeze. We even added another location that was linked to a different energy company. She got all our sites moved over to one electric company - such a relief. The only thing we had to do was give the location. I highly recommend working with this company and Eden is fantastic.
Our contract was expiring through the company we were at and I spoke to Whitney Morgan about a cheaper rate and maybe finding a different company. It was the easiest transaction I have ever had! She was amazing. She was very professional, courteous and knowledgeable about what we needed. Thank you so much! I will never use anyone else!
With more energy options available than ever, Integrity Energy is dedicated to providing customized, cost-effective solutions that suit the business needs of every customer. Where we began: Established in 2010 by Cleveland, Ohio natives Mike Naughton and Paul Nero, Integrity Energy was founded to provide businesses of all sizes with the best commercial electricity and natural gas rates available on the market. With over 40,000 customers served and relationships with over 30 leading suppliers, we’re able to secure some of the most competitive pricing across the country, allowing us to pass the savings along to our clients. As a leading energy broker in the United States, we pride ourselves on continually refining and improving our offerings and services to adapt in the ever-changing energy market. Our leadership team has over five decades of combined executive experience and continues to push the organization to new heights and advancements, with its most recent being the launch of online residential energy marketplace, PriceToCompare.com. Keeping businesses price protected through the unpredictable: Our goal is to make the unpredictable, predictable - at least when it comes to energy spending. Energy rates, and the variables that affect them, are often completely out of business owners’ hands. This can leave their bottom lines vulnerable to price hikes caused by natural disasters, seasonal demand increases, fuel shortages and so much more. Integrity Energy is passionate about protecting your business from unexpectedly high energy bills by finding, negotiating and providing the absolute best energy plans available. With our fully staffed account management department available 9:00 AM to 5:00 PM every weekday, and a dedicated renewal team constantly monitoring the market for your future contract options, we’ll make sure you’re always covered with a great rate, no matter what. Find the right commercial energy plan for your business today: The best way to avoid high energy bills is to plan ahead. Don’t wait for the next energy market swing when price protection is just three simple steps away: 1. Request a quote 2. Review your energy plan options 3. Get long-term energy price protection for your business. Get started by requesting a commercial energy quote online today.
5711 Grant Ave, 44105-5605, Cleveland, United States
4.4
419 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Sevannah Rendell
Retention Specialist
Office: (216) 284-3629
"The customer service was absolutely fantastic! She (Sevannah Rendell) was incredibly helpful, responsive, and went above and beyond to resolve my issue quickly and efficiently. I truly appreciate that she followed through all the way to help us.
Date of experience: January 16, 2025
Great company, very responsive to customer needs.
Date of experience: January 01, 2025
This company called me and stated they could help me with the renewal of my business energy accounts. They connected me with Engie. Once I received my first bill, I was shocked that my electric costs went up over $1200 per month! Now I am stuck in a contract and will be losing 12 to 14 thousand dollars a year, all because of Integrity, Trust me, they have NO integrity! Run, do not walk away from these frauds!!
UPDATE: Ok, since you frauds want to respond with BS, let me set the record straight. I have 4 other identical restaurant units which have a different service provider. Their rates did NOT increase ONE bit! So your answer, like your company and your integrity is CRAP!!
Date of experience: May 31, 2024
Reply from Integrity Energy
Thank you for sharing your feedback. We take concerns like yours very seriously and are committed to providing clear, transparent energy solutions. Our goal is always to help businesses save money and make informed decisions about their energy needs.
We understand how unexpected cost increases can be frustrating. However, the increase in your rate is due to changes in the market. Energy prices in Texas have risen, and your new rate is consistent with current market conditions, which are averaging in the 6 to 7 cent range. As such, the rate offered to you is in line with what others in the region are paying.
If you have any further concerns, please don’t hesitate to contact us at customerservice@integrityenergy.com. Your satisfaction is important to us, and we are here to assist in any way we can.
Editing to add: Your reply means nothing, you only posted it because you tried to report my review and it didn't work. Another example of how dishonest this company truly is.
I HATE this company. They have been calling my business for YEARS despite the many number of times I have told them we don't already do business with them (yes they love to try that trick) and we will NEVER do business with them. I was assured so many times they will stop calling but they never do. I loathe them with such a passion that any time energy companies come up I trash this company - gotta spread the word!
Date of experience: July 16, 2024
Reply from Integrity Energy
Thank you for sharing your feedback. We are truly sorry to hear about your experience with our company. We understand how frustrating and disruptive unwanted calls can be, and we sincerely apologize for any inconvenience this has caused.
We take your concerns very seriously and are committed to addressing them promptly. Please provide us with your contact information so we can add you to our DNC list ASAP. This will ensure your number is removed from our call list immediately.
We value your feedback and appreciate the opportunity to rectify this situation. Please feel free to contact our customer service team directly at 1-216-502-4417 or email wjaros@integrityenergy.com to expedite this process.
Once again, we apologize for the inconvenience and hope to resolve this matter to your satisfaction.
We worked with Eden Dean who made the whole process, start to finish, a breeze. We even added another location that was linked to a different energy company. She got all our sites moved over to one electric company - such a relief. The only thing we had to do was give the location. I highly recommend working with this company and Eden is fantastic.
Date of experience: July 11, 2024
Horrible company and the most rude people. They make unsolicited calls and lie about how they aren't selling anything and that our utility referred us to them. They claim to need us to renew our contract with them. We have never done business with them. They refuse to put us on their DNC list.
Date of experience: July 01, 2024
Reply from Integrity Energy
Thank you for bringing this to our attention. We sincerely apologize for the negative experience you’ve had with our company. It is certainly not the standard of service we aim to provide.
This is not acceptable, and we are taking your feedback very seriously. We are committed to addressing this issue immediately.
Please contact our customer service team directly at customerservice@integrityenergy.com or
1-216-284-3629, so we can ensure your number is added to our Do Not Call list. Your satisfaction is important to us, and we would like to make things right.
Thank you for your patience and understanding. We hope to resolve this issue swiftly and restore your trust in our company.
Best Regards,
Wiliam Jaros
Retention Director
Our contract was expiring through the company we were at and I spoke to Whitney Morgan about a cheaper rate and maybe finding a different company. It was the easiest transaction I have ever had! She was amazing. She was very professional, courteous and knowledgeable about what we needed. Thank you so much! I will never use anyone else!
Date of experience: June 28, 2024
Eden is always so personable and easy to work with. Great customer service!!
Date of experience: June 27, 2024
A sales person wanted to reach me about a business account (I am not the owner). They apparently tried by phone and then emailed me. To ensure they got me they then googled my name and called my 86 year old mother, not bothering to look at other people with the same last name. This is unacceptable. It left her confused about why she was being called. If this is how you do business you should change your name!
Date of experience: June 20, 2024
Reply from Integrity Energy
Doug,
Thank you for bringing this to our attention. We sincerely apologize for the distress and confusion caused to both you and your mother by our recent outreach efforts. This is not the standard of professionalism we strive to uphold.
We understand that contacting your mother about your upcoming renewal agreement was inappropriate and caused unnecessary worry. We will review our sales practices immediately to ensure such incidents do not happen in the future. Respecting our clients' privacy and maintaining trust is of utmost importance to us.
We appreciate your feedback and will use it to improve our processes. If there is anything more we can do to address this situation or if you would like to discuss this further, please do not hesitate to contact us directly at 1-216-502-4417 or customerservice@integrityenergy.com
Thank you for your understanding and patience.
Sincerely,
William Jaros
Retention Director
1-216-502-4417
Russell Romero was key in helping us getting out of a forced contract with a competing supplier and broker.
Thank you Russ!
Date of experience: May 01, 2024
I was pressured into signing this contract with usurious
rates for a very long amount of time (48 months) &
horrendous cancellation fees for commercial customers. The Rep said gas prices
were going to drastically increase & from everything I'm
seeing, that is a blatant lie. I am thoroughly upset with
"Integrity" Energy & with myself, for believing her.
Date of experience: April 01, 2024
Reply from Integrity Energy
Thank you for bringing this issue to our attention. I am genuinely sorry to hear about your dissatisfaction with the contract terms. At Integrity Energy, we strive to uphold the highest standards of transparency and customer satisfaction.
I am currently reviewing the details of your agreement and the context in which the contract was sold, particularly the forecasts related to gas prices at that time. We aim to ensure that all representations made by our team are based on the most reliable information available.
In the meantime, I would like to discuss potential ways to address your concerns and explore options that could bring you relief and better meet your needs. Please reach out to our customer service team at customerservice@integrityenergy.com. We will schedule a call to discuss some options.
Once again, I apologize for any stress or inconvenience this matter has caused. We value your business and are committed to ensuring that your experience with Integrity Energy aligns with both our values and your expectations.
Eden is AMAZING!
Eden really sealed the deal for us, the past 6 months we have been working on getting all of our properties switched over. Eden has always been available to answer questions, provide support and she is very knowledgeable. Superb communication skills.
Date of experience: April 10, 2024
I got tricked into changing from my old electric supplier. I would never tell anyone to become your customer. i think you are nothing more then scammers... VERY BAD COMPANY PACTICES!!!!!!
Date of experience: April 01, 2024
Reply from Integrity Energy
Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand your frustration. We strive to provide transparent and reliable service. We would appreciate the opportunity to discuss this further and address your concerns directly. Please contact us via email at customerservice@integrityenergy.com at your earliest convenience, so we can work towards a resolution. Your satisfaction is important to us, and we are committed to making things right.
People are friendly. They are saying the rate will not change for 3 years.
Date of experience: April 01, 2024
Appreciate the attention, efficiency, knowledge and service I have always received from Integrity Energy👍
Date of experience: April 01, 2024
The lady that called me yesterday was very rude. It was so odd how she argued with me about my thoughts regarding energy pricing over the next few months. She was listening to me discuss energy pricing with my wife while I was on hold. The customer rep put me on hold to look up pricing. She said she was listening to my comments about this being an election year and how sometimes energy pricing drops as you near an election. She basically said that was a ridiculous idea and that if I didn't sign now, that I'll be hit with huge rates in 2026 when it's time for a new contract. She was obviously fired up about something. She kept cutting me off during the conversation. I ended up just hanging up on her because she was obnoxious.
Date of experience: April 03, 2024
Reply from Integrity Energy
Tony, we appreciate you taking the time to bring your experience to our attention. Since you have been our customer since 2014, we are taking this feedback seriously. I have addressed your concerns with the director of our contract Renewal Department. Upon further review, it seems as though the rep was simply stating the facts of where the energy market is headed in the future. I am having our customer service team reach out personally to address any further concerns. We value your business and look forward to continuing to serve your energy needs in the future.
Awesome, knowledgeable customer service. Always ahead of others in providing best contracts and protection
Date of experience: April 01, 2024
Sabreina is always awesome about checking in about my contract and our rates are always the best!
Date of experience: April 01, 2024
Date of experience: March 01, 2024
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