4.3
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
It’s uncomplicated they are less expensive than others that I checked with. I was disappointed that they did not offer a senior citizen discount, but they were the less expensive in their offer for 12 months. In today’s economy, that’s the bottom line.
I've used IGS for many years. They are really customer oriented and make sure you're getting the best deal. I would very highly recommend them. Also they don't bug you unnecessarily.
Being forthright and honest was the most important part of dealing with IGS. Also talking to a live person who can answer my questions was important.
I received an unsolicited call to renew my contract. I was under the impression I was renewing my contract for electricity. It wasn't until I signed the contract for GAS that I realized I made a mistake!
Within minutes of this error I received a phone call from Danielle .I explained my error .i asked that this contract be cancelled. She explained the benefits of having IGS
contracts for both gas and electricity. I understood and stated "I am not interested in the contract for gas
I mistakenly signed the contract for gas. Please cancel" She acknowledged understanding my reason and request,
Respectfully submitted,
Marguerite Pinnock
IGS Energy has been a trusted energy advisor since 1989, growing into one of the nation’s top energy retailers. We simplify the ever-changing energy landscape by providing tailored solutions for electricity, natural gas, solar, and energy efficiency to millions of homeowners and businesses across the U.S. As a family-owned, private company, IGS Energy prioritizes long-term impact over short-term gains, putting purpose before profits. Our commitment to serving the needs of our customers, employees, and communities, alongside our expertise in risk mitigation and cost control, is redefining the retail energy experience for a more sustainable, customer-focused energy future.
United States
4.3
25K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Great customer service, & competitive rates.
Date of experience: April 19, 2025
She was awesome. Took care of everything and got me back to IGS.
Date of experience: April 16, 2025
Date of experience: April 16, 2025
I received an unsolicited call to renew my contract. I was under the impression I was renewing my contract for electricity. It wasn't until I signed the contract for GAS that I realized I made a mistake!
Within minutes of this error I received a phone call from Danielle .I explained my error .i asked that this contract be cancelled. She explained the benefits of having IGS
contracts for both gas and electricity. I understood and stated "I am not interested in the contract for gas
I mistakenly signed the contract for gas. Please cancel" She acknowledged understanding my reason and request,
Respectfully submitted,
Marguerite Pinnock
Date of experience: April 17, 2025
Reply from IGS Energy
Marguerite, it sounds like there was a misunderstanding during the contract renewal process, and we are sorry to hear of any inconvenience this caused. We appreciate you bringing this to our attention and leaving a review with IGS Energy. Please feel free to contact us if we can assist with anything further. Thank you, Shannon.
I have been waiting for service for about two weeks or more. I was told today that I will get service Wednesday April 23, 2025 @9: am
Date of experience: April 04, 2025
Reply from IGS Energy
We understand the frustration with the wait time for service Marvin as utility companies can take 1-2 billing cycles for all changes to process. If we can assist with anything further, please feel free to contact us again. We are here to further assist! Thank you, Shannon.
Date of experience: April 16, 2025
Reply from IGS Energy
Lavonna, thank you for leaving a review with IGS Energy. We would love the opportunity to speak with you further regarding the interaction you received. Kindly contact us directly at 855-403-7430. Thank you, Shannon.
Called in for aggregation service. Service representative< Gwen. was fantastic.
Date of experience: April 15, 2025
Reply from IGS Energy
We appreciate your kind words about Gwen. We strive to provide excellent customer service and we're happy to hear that Gwen was able to assist you. Thank you Jefe! -Shannon
everything went well on the phone....didn't take long at all....had to pay a little more , but that was expected in todays climate...
Date of experience: April 15, 2025
Reply from IGS Energy
We appreciate you taking the time to share your positive experience. We're glad to hear that your call was efficient and that you found the process straightforward Colin! -Shannon
Date of experience: April 15, 2025
Reply from IGS Energy
We're happy we could save you money Thomas! Thanks for sharing! -Shannon
Being forthright and honest was the most important part of dealing with IGS. Also talking to a live person who can answer my questions was important.
Date of experience: April 15, 2025
Reply from IGS Energy
We appreciate your kind words and are glad to hear that you found our team helpful and responsive James. We're thrilled to have you as a loyal customer for almost 17 years! -Shannon
Very happy with IGS Energy. We were with them for the last 3 years. We just signed up again.
Date of experience: April 14, 2025
Reply from IGS Energy
Thank you for taking the time to leave us this wonderful review, Frederick. Here at IGS Energy, we are grateful for loyal customers like you! - Rebekah D
Reply from IGS Energy
Terry, thank you for this great review! We appreciate your feedback and are glad you had a positive experience. - Rebekah D
Reply from IGS Energy
Judith, we appreciate your kind words. We strive to provide excellent customer service and are glad you found our representative helpful and informative! - Rebekah D
This company solicits by going to your door and asking you to see your electric bill and if that's not bold, they take your phone if your an elderly person who doesn't know how to fully work it and shows her how to except a rate that is 6 cents higher than what you are actually paying. Would not recommend.
Date of experience: April 14, 2025
Reply from IGS Energy
Thanks for your feedback, Deborah. We’re sorry to hear that you did not have a good experience! Our records show you were able to speak with one of our customer support representatives. If we can help clarify anything further, please let us know at customersupport@igs.com and we will be sure to get your questions answered. - Rebekah D
The representative explained clearly the programs and was courteous. Answered every question.
Date of experience: April 16, 2025
Reply from IGS Energy
Maeella, thank you for taking the time to write this awesome review! The team here at IGS Energy is truly grateful for customers like you! - Rebekah D
I've used IGS for many years. They are really customer oriented and make sure you're getting the best deal. I would very highly recommend them. Also they don't bug you unnecessarily.
Date of experience: April 18, 2025
Reply from IGS Energy
Thanks for the review, Allan! We're thrilled to hear you're happy with IGS Energy as your supplier and that you'd recommend us! The team here at IGS Energy is grateful for loyal partners like you. - Rebekah D
Reasonably good experience. Rates are not the cheapest but relatively fair.
Date of experience: April 14, 2025
Reply from IGS Energy
Thanks for the review, Kevin! The team here at IGS Energy is grateful for loyal partners like you! - Rebekah D
You were really helpful on what plan to choose
Date of experience: April 17, 2025
Reply from IGS Energy
Thank you for taking the time to leave us this great review, Barbara. We work hard to educate our customers and provide exceptional customer experiences! - Rebekah D
Eric was very helpful in fixing my mistake on my gas and electric
Date of experience: April 14, 2025
Reply from IGS Energy
Ronald, thanks for the review. We're so happy to hear you had a great experience with Eric, we are always here to help! - Rebekah D
Date of experience: April 18, 2025
Reply from IGS Energy
Elizabeth, thank you for rating IGS Energy. We hope you will enjoy your IGS Energy experience. -Rebekah D
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