4.8
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
The website is easy to navigate and if there are questions, the sales associates are readily available via a Chat function. I also had to return 2 items for repair and they were handled quickly and efficiently I received both items back within a period of 2 weeks.
Quick service and really beautiful product. I’m looking forward to my next purchase.
The jewelry is fantastic, and the marketing on the website and on YouTube is quite helpful in learning about the jewelry, as well as how to create a collection over time. My wife doesn't feel guilty anymore about asking me to purchase jewelry for her, because she feels like she gets more options and wearability as I continue to add pieces to her collection...makes me extremely happy, too!
Excellent service and jewelry with an impeccable finish and shine. If you get one Idyl piece, you'll want them all!
Written by the company
Idyl stands for sustainability, inclusivity, and revolutionary modularity. Our pieces are crafted with ethically-sourced lab-grown diamonds and 100% traceable solid gold. But our approach to modularity is what truly sets us apart. Our add-ons embrace individuality and self-expression.
Worn by Jessica Alba and Eva Longoria our variety of diamond stud sizes and solid gold chain, were made to fit multiple add-ons to create countless looks at accessible price points. The designs are beautifully minimalistic, but created with ever-evolving style in mind.
We want to democratize fine jewelry and believe that even the finest materials should be available at an accessible price point.
Written by the company
Shipping is always on us!
United States
4.8
1K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
Quick service and really beautiful product. I’m looking forward to my next purchase.
Date of experience: April 07, 2025
The website is easy to navigate and if there are questions, the sales associates are readily available via a Chat function. I also had to return 2 items for repair and they were handled quickly and efficiently I received both items back within a period of 2 weeks.
Date of experience: April 07, 2025
I had a chain that needed repair and they went above and beyond to help me!!
Date of experience: April 07, 2025
Reply from idyl
Hi Arista,
Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to assist you with your chain repair. Your satisfaction is our top priority, and we're glad we could go the extra mile for you. If you ever need anything else, please don't hesitate to reach out.
Warm regards,
Lia
very happy with my purchase. The earrings I bought are so beautiful, sparkly, and dainty at the same time. The delivery was very fast.
Date of experience: April 04, 2025
Reply from idyl
Hi Iryna,
Thank you so much for sharing your positive experience with us! I'm thrilled to hear that you're enjoying your new earrings and found them both beautiful and sparkly. It's wonderful to know that the delivery was swift as well. We hope they bring you joy every time you wear them!
Warm regards,
Lia
I’m always pleased with my purchases from idyl. Diamonds sparkles so beautifully.
Date of experience: April 03, 2025
Reply from idyl
Dear Cordegia,
Thank you so much for your kind words! We're thrilled to hear that you are consistently pleased with your purchases from Idyl. It's wonderful to know that our diamonds bring such joy and sparkle into your life. We truly appreciate your support and look forward to continuing to provide you with beautiful, sustainable jewelry.
Warm regards,
Lia
Excellent service and jewelry with an impeccable finish and shine. If you get one Idyl piece, you'll want them all!
Date of experience: April 01, 2025
Reply from idyl
Dear Ile,
Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with our service and the impeccable finish and shine of our jewelry. Your kind words truly mean a lot to us. We hope you continue to enjoy your Idyl pieces, and we look forward to helping you add more beautiful items to your collection in the future.
Warm regards,
Lia
The jewelry is fantastic, and the marketing on the website and on YouTube is quite helpful in learning about the jewelry, as well as how to create a collection over time. My wife doesn't feel guilty anymore about asking me to purchase jewelry for her, because she feels like she gets more options and wearability as I continue to add pieces to her collection...makes me extremely happy, too!
Date of experience: April 01, 2025
Reply from idyl
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that both you and your wife are enjoying our jewelry. It's great to know that our marketing efforts have been helpful in guiding you through creating a personalized collection over time. We love that your wife feels excited about expanding her options, and we're delighted to be part of something that brings happiness to both of you.
Best wishes,
Lia from Idyl
Love the products, love the website, love the service… for soooo long ❤️
Date of experience: April 01, 2025
Reply from idyl
Hi Luciana,
Thank you so much for your kind words! We're thrilled to hear that you love our products, website, and service. Your support means the world to us and we're delighted to have had you with us for so long. ❤️
Warm regards,
Lia from Idyl
I am surprised how the diamonds shine so bright regardless of the size.
Happy to receive the gifts. It's so thoughtful.
1 suggestion to Idyl is the pouch that come with the product. I have already had 4 same pouches, and it's too many for me. May be Idyl can consider change or improve the pouch.
Date of experience: March 25, 2025
Reply from idyl
Hi Celia,
Thank you so much for your wonderful review! We're thrilled to hear that you're impressed with the brilliance of our diamonds and that you enjoyed receiving your gifts.
We appreciate your suggestion regarding the pouches. Your feedback is valuable to us, and we'll certainly take it into consideration as we strive to improve our products and services.
Thank you for being a part of the Idyl community!
Best regards,
Lia
Reply from idyl
Hi there,
Thank you so much for your kind words! We're delighted to hear that you're pleased with the quality of your jewelry. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
Warm regards,
Lia
Ultra fast shipping of high quality goods with exceptional service.
Date of experience: March 24, 2025
Reply from idyl
Hi Chrissy,
Thank you so much for your kind words! We're delighted to hear that you were pleased with our fast shipping and the quality of our jewelry. Providing exceptional service is very important to us, and we're thrilled that we could meet your expectations.
Best wishes,
Lia
Quality is amazing and the packaging is such a sweet little icing on the cake!
Date of experience: March 24, 2025
Reply from idyl
Hi Deba,
Thank you so much for your kind words! We're thrilled to hear that you're impressed with the quality of our jewelry and enjoyed the packaging. We put a lot of effort into ensuring every detail is perfect, so it's wonderful to know it made a positive impact on your experience.
Warm regards,
Lia from Idyl
Date of experience: March 25, 2025
Reply from idyl
Hi Daya,
Thank you so much for your enthusiastic review! We're absolutely delighted to hear that you love your jewelry. Your support means the world to us.
Warm regards,
Lia
This is from someone who doesn’t buy diamonds. But I am completely sold on this company.
The jewelry itself is exquisite. Their service is amazing and Ella (SA) is very responsive. They repaired the clasp on my tennis bracelet without any fuss. Shipping is easy. The small details of packaging and the beautiful add on gifts are so thoughtful. I get so many compliments for my jewelry.
Date of experience: March 24, 2025
Reply from idyl
Hello Anuradha,
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with Idyl, especially as someone who doesn't typically buy diamonds. It's fantastic to know that you find our jewelry exquisite and our service amazing. Ella will be pleased to hear your kind words about her responsiveness.
We're delighted that the repair process for your tennis bracelet was smooth and hassle-free, and we're glad you appreciated the packaging details and thoughtful add-on gifts. It's always great to hear when our customers receive compliments on their jewelry!
Thank you again for sharing your experience, Anuradha. We look forward to serving you in the future!
Best regards,
Lia
Beautiful shipping, on time, responsive to email! Beautiful necklaces that I’m loving so far!!
Date of experience: March 25, 2025
Reply from idyl
Hi Traci,
Thank you so much for your lovely feedback! We're absolutely delighted to hear that you had a wonderful experience with our shipping and that you're loving your beautiful necklaces! ✨ If you have any more thoughts to share or need assistance down the line, don’t hesitate to reach out.
Enjoy your jewelry! 🤍
Date of experience: March 21, 2025
Reply from idyl
Hi,
Thank you so much for your lovely review! We're delighted to hear that you find our jewelry beautiful and timeless. Your kind words mean a lot to us, and we're thrilled that you're enjoying your pieces. If you ever need any assistance or have any questions, feel free to reach out.
Best regards,
Lia
Excellent service and very quick to respond for any questions. Beautiful designs, and affordable prices.
Date of experience: March 21, 2025
Reply from idyl
Hi,
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our service and found our designs beautiful and prices affordable. Your satisfaction is very important to us, and we appreciate your feedback.
Best regards,
Lia
Beautifully made pieces by true artisans. Packaging is gorgeous as well.
Date of experience: March 21, 2025
Reply from idyl
Hi Kori,
Thank you so much for your lovely review! We’re thrilled to hear that you appreciate the craftsmanship of our pieces and the effort we put into our packaging. Your kind words mean a lot to us.
Warm regards,
Lia
My most favourite high end jewellery range. Quality is exceptional and service is amazing. Love the loyalty point collection!
Date of experience: March 17, 2025
Reply from idyl
Hi Rebekah,
Thank you so much for your wonderful review! We're thrilled to hear that our jewelry range has become your favorite and that you're impressed with the quality and service. It's great to know you're enjoying our loyalty point collection as well. We truly appreciate your support!
Warm regards,
Lia
Amazing pieces, great customer service and super fast shipping!
Date of experience: March 17, 2025
Reply from idyl
Hi Jennifer,
Thank you so much for your kind words! We're thrilled to hear that you love our pieces and had a positive experience with our customer service. Ensuring fast shipping is one of our top priorities, and we're glad it made a difference for you.
Best regards,
Lia
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