So easy to purchase online. Covers everything I need and very reasonably priced. Have used Heymondo for every trip since the start of Vovid, and always been pleased
Heymondo Travel Insurance Reviews 2,600
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4.1
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I tried this insurance which I can say is very innovative with its fast and efficient App. I needed it in Vietnam and via chat they immediately recommended it to me. Luckily I didn't need treatment or medical assistance. The price is excellent. They are fast and reliable. I will use it again for future trips.
Very easy and clear information to contract the insurance. Fast to get it. Give you the chace to book the insurance in different countries. This is my first time to make the insurance with them, so far is being ok.
After completing the purchase the app wrote ‘something went wrong’ and I did the entire process again.
The result is that you charged me twice and sold me two identical insurances. Customer service addressed the issue quickly and I got my money back. The error message on the app is still present and a bit confusing. All in all I am using Heymondo for a while and always happy with the purchase process. Thankfully, I never had to experience their service in case of need 🤞
Company details
- #19 of 23 best companies in Travel Insurance Company
- #90 of 97 best companies in Insurance Agency
- #27 of 27 best companies in Insurance Broker
- #39 of 51 best companies in Insurance Company
About Heymondo Travel Insurance
Written by the company
Hey traveler!
We are Heymondo, your trusted travel companion. Our mission is to make life easier for travelers like you.
We prioritize your peace of mind with top-rated travel insurance plans. Our customers' experiences speak for themselves, as numerous Heymondo reviews highlight our exceptional service and comprehensive coverage. Whether you’re a digital nomad, an adventure enthusiast, or planning a family vacation, our insurance plans cater to every need.
Insurance for every kind of trip
Our diverse offerings include Long Stay Insurance and Annual Multi-Trip Insurance, ensuring you won’t have to worry about coverage during extended trips. For those seeking short-term solutions, Heymondo’s Single-Trip Insurance is designed to offer robust protection tailored to your specific travel plans.
Comprehensive coverage
Heymondo premium plans offer extensive coverage, including trip cancellation and emergency medical expenses, providing you with the highest level of protection. Planning an adventure? Our policies cover a wide range of adventure activities, so you can enjoy your travels without worry. For digital nomads and frequent travelers, our insurance solutions are tailored to fit your dynamic lifestyle.
24/7 medical chat and customer support
Customer service is at the core of our business. With a 24/7 medical chat and an efficient claims process, we ensure that help is always within reach. Our dedicated customer support team is here to assist with any inquiries or issues, making your experience smooth and hassle-free. Our insurance reviews frequently commend our prompt and effective customer support, which is available to address any concerns you may have.
Reviews about Heymondo on Trustpilot
Travelers around the world trust us, and our many positive reviews speak volumes about Heymondo. Our insurance reviews frequently commend our prompt and effective customer support, which is available to address any concerns you may have.
When you contact Heymondo, you’re engaging with a team that truly cares about your travel experience.
Join the growing community of satisfied Heymondo customers and travel with complete confidence, knowing you are covered wherever you travel. With Heymondo, you can focus on enjoying your trip, we’ll cover the rest.
Travel insurance COVID-19
COVID-19 Coverage included + Remote doctor
Go back to traveling without worrying for COVID-19:
All travel insurance plans that you see in our website cover medical assistance and expenses even in the event of infection by COVID-19.
Trip cancellation will cover for non-refundable expenses if, before you leave home, you have to cancel your trip after you or your travel companion test positive or if a close relative develops an unexpected emergency medical condition or dies, including COVID-19 cases.
https://heymondo.com/
Contact info
United States
- hello@heymondo.com
- heymondo.com
4.1
Great
3K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
Verified
Great Coverage, Reasonably Priced
So easy to purchase online. Covers everything I need and very reasonably priced. Have used Heymondo for every trip since the start of Vovid, and always been pleased
Date of experience: April 14, 2025
Verified
Easy to purchase with simple plans and…
Easy to purchase with simple plans and competitive rates.
Date of experience: April 11, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Seamless
Seamless. Easy to understand . Every time I take my overseas trip, I use them . I hope I will never have to claim from it.
Date of experience: April 15, 2025
Reply from Heymondo Travel Insurance
Thank you so much for your review, Mary Ann! We're happy to hear that you've had a seamless experience with us and that you continue to choose us for your overseas trips. Thanks for your trust in Heymondo!
Super unprofessional and very difficult…
Super unprofessional and very difficult to communicate with. Terrible experience with this insurance company on all fronts.
Date of experience: March 18, 2025
Reply from Heymondo Travel Insurance
Hi Rosie,
We're sorry to hear that you are not happy with the service received.
We would like to be able to review your particular situation to better understand what happened. Unfortunately, we are not able to identify you with the information provided. Would you be so kind as to get in touch with our customer service team to provide us with your policy details, please? In addition to reviewing your case, we will gladly assist in managing any other pending matters.
You can contact us by email at hello@heymondo.com or if you prefer you can send us a WhatsApp message to +34 627 283 366.
We look forward to hearing from you and remain at your disposal for any clarification.
Regards,
Heymondo team.
Verified
It was very easy for me to buy the…
It was very easy for me to buy the protection
Date of experience: April 08, 2025
Reply from Heymondo Travel Insurance
Thanks for your review, Verónica! We´re glad to hear that it was easy to purchase your policy.
Verified
Simple to use
Simple to use. Very reasonable prices. Clear.
Only thought is whether it is possible to add countries on later, that wasn’t super clear.
Date of experience: April 10, 2025
Verified
Reply from Heymondo Travel Insurance
Thanks so much for your feedback! We're glad to hear the process was easy, flexible, and clear for you. We're always here to help!
Verified
Easy to use
Easy to use. Remembered me from previous times. Fair price for cover
Date of experience: April 06, 2025
Reply from Heymondo Travel Insurance
Thanks for your review, Angela! We're glad to hear the process was easy and it’s great to have you back! Happy to know you found the coverage fairly priced too. We're here anytime you need us!
Verified
Insurance membership coverage is good…
Insurance membership coverage is good and price is reasonable.
Date of experience: April 02, 2025
Reply from Heymondo Travel Insurance
Thanks for your review, Hisham! We're glad to hear you're satisfied with the coverage and find the pricing reasonable. If you have any questions or need assistance, we're always here to help!
Verified
It is not clear the final cost
It is not clear the final cost, in the preview there was not the tax included.
The rest seems clear and fast
Date of experience: April 01, 2025
Reply from Heymondo Travel Insurance
Thanks for your review.
We´re glad to hear that the process was clear and fast. Regarding the final cost, please note that during the purchase process you can view the price, which may vary if you add optional coverages. In any case, the final cost is always displayed before the payment stage.
Should you have any questions or concerns, please feel free to reach our Customer Care team through email (hello@heymondo.com) or our Whatsapp service: +34 627 28 33 66. We´re available from 09:00 to 18:00 GMT+1 from Monday to Friday, although our assistance service during trips is available 24/7. We´ll be happy to help.
Kind regards,
Heymondo team
Awful experience - not recommended
We contracted an insurance with Heymondo for a trip to sudamerica. We lost 2 flights with connections, the first one because of rain and the second one because of a technical issue in the plane.
When we sent the claim, heymondo redirected it to IMA Ibérica, a company that has answered with arrogance denning any reimbursement.
For the first flight, we had Iguazu->Buenos Aires->Santiago->Punta Arenas. We missed the 2nd connection due to a storm. They refused to pay anything (not even the lunch), as the initial connection had less than 2h.
On the second, we couldn't take our flight back due to mech issues (Bogotá->Madrid) and were reallocated to a flight Bogotá->London->Madrid. The insurance company payed just for the dinner we had at the airport, refusing to pay the lunch we had in London and the transport between the hotel and the airport.
The only reason not to rate with a single star, is that Heymondo's staff has contacted (and even called) us, but eventually the proposed solution was: please, contact IMA Ibérica again.
In this case, we lost just money and time, but if they treat health issues in the same way, I'd be really worried. Next time, we'll definitely check better who is ultimately responsible and look for the reviews (You can find imaiberica.es in truspilot with a rating of 2.0).
Date of experience: March 15, 2025
Reply from Heymondo Travel Insurance
Hello Josep,
First of all we're sorry to hear of these set-backs in your trip and that the claims process has not been as expected.
Regarding your travel insurance coverage, it includes missed connecting flights if your initial flight is delayed due to one of the covered reasons and because of this you are unable to make the connecting flight. This applies so long as the layover time scheduled between the flights is at least 2 hours long. Unfortunately, in this particular case, as the layover was less than this, this guarantee does not apply.
As for flight delays, your policy covers the reimbursement of your extra accommodation, meal and travel expenses at the place of the delay.
While we understand there was an error in the amount reimbursed to you initially, we know that our Customer Service team has since been in touch with you over the phone and via email to clarify the policy coverage in both cases and to ensure that all the expenses you incurred at the place of the delay are reimbursed to you. You should expect to receive payment shortly.
We apologise for any confusion in the resolution of your claim and remain at your disposal for any further questions you might have.
Kind regards,
Heymondo Team
Verified
The App was in Spanish during the setup
Date of experience: April 01, 2025
Reply from Heymondo Travel Insurance
Hello Stathis, thank you for taking the time to post a review.
To be able to use the App, you will first have to register.
Depending on your phone settings it may first appear in Spanish when you download it, but once you've registered it will change to English.
To be able to register you first fill in your Passport number (as it appears on the policy) and then enter a password (any password you like).
You will then receive an email with a confirmation code that you should enter in the App to complete registration. After that you’ll be able to freely access the the APP in English and make the most of all its services.
We are at your disposal for any further questions.
Have a nice day!
Watch out if you’re a nomad!
If you’re a nomad, avoid this company. I bought a year of coverage for my travels only to find out that it requires you to return home every 26 days for it to be valid… Upon finding this out I tired to switch my policy or get a partial refund (I was only 30 days into my trip) and the customer service was not only terrible but they said I just have to keep the policy and there is nothing they can do to change or cancel it.. Boooo 👎 Total waste of money and they are sneaky.. I’ll also add that I was displaced by the earthquake in Thailand and they wouldn’t cover that either.. the fine print basically makes it so you can’t get help unless the government orders you to leave the country etc..
Date of experience: April 01, 2025
Reply from Heymondo Travel Insurance
Hi Daniel,
First of all, we're sorry to hear of this confusion in the purchased policy.
Please note that the Annual Multi-trip policy you've taken out covers all the trips you take during 12 months, with a maximum duration per trip of 36 consecutive days. This information appears on the website and in the insurance policy you receive at the time of purchase.
Having said this, we understand our Customer Service team has been in touch with you to let you know they are reviewing your particular situation to try and assist and will reach out to you with an update as soon as possible.
In the meantime, please feel free to contact us for anything else you might need.
Kind regards,
Heymondo Team
Verified
iOS app doesn't updates
The app did't show me the 2nd plan I subscribed (the one that should be active) and shows me only the first one which was already expired because it was of a previous travel! Please improve the iOS app or the api, the insurance and price are very good I think, but without a good app experience it is almost useless because I wasn't able to see my assurance reference code
Date of experience: March 25, 2025
Reply from Heymondo Travel Insurance
Hello Mattia, Thank you for sharing your experience with us.
We're sorry to hear you had an inconveniente viewing your new policy in our App.
Please note that to register to our App it is required to introduce the ID or Passport that has been used to make the purchase.
After reviewing your case, we have found that your previous policy was registered with a different identification document than the one used this time. Because of this, our system was unable to recognize that both policies belong to the same person.
One of our customer service agents has already tried to contact you to assist you with this matter. We recommend checking your spam or junk mail folder, as our message may have ended up there.
We truly appreciate your feedback! Our development team is already working on a new version of the App that will resolve this issue, ensuring a better experience for you.
Kind Regards,
Heymondo Team
Verified
Value for money
Date of experience: March 19, 2025
Reply from Heymondo Travel Insurance
Thanks for yor feedback! We're happy to hear you found great value in our service!
A year traveling with kids
I was travelling around Asia with my partner and kids for a year. We used Heymondo as our insurance and were really happy.
We had mixed luck, a few injuries and infections but had access to incredible health care at great local hospitals.
Very simple affordable and reimbursed me swiftly when I need to use them.
Date of experience: April 12, 2024
Reply from Heymondo Travel Insurance
Thank you so much for sharing your opinion, Francis! We're happy to hear that you and your family had a positive experience with Heymondo during your trips. It's great to know that the process was simple and affordable, and that we were able to assist you satisfactorily when needed. And above all, we hope that you recovered quickly.
We wish you many more safe and happy travels in the future!
Verified
Terrible customer service
Terrible customer service, no one responded to me
Date of experience: March 23, 2025
Reply from Heymondo Travel Insurance
Hello Rami,
We're sorry to hear you are unsatisfied with our services.
Please note that our Customer Service team responded to your query via email last week. If you haven't seen it, please double check that our messages are not going through to your junk mail folder.
To ensure you get the support you need, the team has reached out to you again today via both email and WhatsApp. They're ready to assist with any changes you may need to make to your policy.
A final reminder that for anything you might need during your trip, the travel assistance team is available 24 hours a day, calling the number that appears in your insurance policy or via the app.
Kind regards,
Heymondo Team
Verified
Reply from Heymondo Travel Insurance
Thanks for your feedback, Jeannouel! We're glad to hear you found our service user-friendly and our rates affordable.
Verified
Affordable and easy
Was very easy to make an account and get an insurance! Well done and also very affordable.
Date of experience: March 27, 2025
Reply from Heymondo Travel Insurance
Thanks very much for your feedback! We´re glad to hear that it was easy to set up your account and purchase your policy at an affordable price. Thanks for your trust!
Verified
Great customer service
Great customer service. I made a mistake with the information; it was corrected the next day.
Date of experience: March 25, 2025
Reply from Heymondo Travel Insurance
Hello Hector, thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work. Thank you for the confidence that you’ve placed in us!
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