Golden Rule Travel Reviews 95

TrustScore 5 out of 5

4.9

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 5 out of 5 stars

They emergency group was very helpful in rearranging our tickets when a friend passed away that we had to fly home a week earlier, even though it was a holiday!

Rated 5 out of 5 stars

Our experience with Golden Rule has been excellent. They are responsive, knowledgeable and kind. We refer clients to them and our clients have had positive experiences as well as they work with Eldon Wagler to book their travel.

Rated 5 out of 5 stars

Due to last-minute weather forecasts and a complicated series of connections, I called their off-hours number on Sunday night to see if they could make changes for my Monday morning flights. The “miracle worker” at the other end of the line did it! Ouf, what relief!

Rated 5 out of 5 stars

Exemplary - I cannot say enough about all those I have dealt with at Golden Rule Travel - to my most loyal travel specialist, Patrick, and the emergency contact Hans. I even told my boss once that if I couldn't use Golden Rule Travel, I would have to quit!


Company details

  1. #13 of 42 best companies in Airline Ticket Agency
  2. #54 of 201 best companies in Travel Agency
  3. #12 of 42 best companies in Travel Aggregator
  4. #6 of 23 best companies in Travel Insurance Company

Written by the company

International travel experts since 1985. Peace of mind with 24/7 emergency customer service for when air travel goes wrong. Specializing in churches, non-profit orgs, missionaries, and other group travel.


Contact info

4.9

Excellent

TrustScore 5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

Rated 5 out of 5 stars
Verified

Emergency Help

They emergency group was very helpful in rearranging our tickets when a friend passed away that we had to fly home a week earlier, even though it was a holiday!

Date of experience: April 18, 2025

Advertisement
Rated 5 out of 5 stars
Verified

Great customer service with Golden Rule!

Our experience with Golden Rule has been excellent. They are responsive, knowledgeable and kind. We refer clients to them and our clients have had positive experiences as well as they work with Eldon Wagler to book their travel.

Date of experience: April 03, 2025

Rated 5 out of 5 stars
Verified

A great last-minute solution…

Due to last-minute weather forecasts and a complicated series of connections, I called their off-hours number on Sunday night to see if they could make changes for my Monday morning flights. The “miracle worker” at the other end of the line did it! Ouf, what relief!

Date of experience: March 31, 2025

Advertisement
Rated 5 out of 5 stars
Verified

Exemplary

Exemplary - I cannot say enough about all those I have dealt with at Golden Rule Travel - to my most loyal travel specialist, Patrick, and the emergency contact Hans. I even told my boss once that if I couldn't use Golden Rule Travel, I would have to quit!

Date of experience: February 19, 2025

Rated 5 out of 5 stars
Verified

Rebooked while in Papua New Guinea on a Sunday

I was in Papua New Guinea when a flight was cancelled and I had to book new flights. It was Sunday evening back in the U.S. but I contacted the Golden Rule emergency email and Han’s was able to rebook my flights in less than an hour. Very grateful!

Date of experience: February 17, 2025

Advertisement
Rated 5 out of 5 stars
Verified

Schedule Change Emergency Need

The experience was appreciated because Hans did a wonderful job and was able to rebook my clients when they could not in India. I am grateful for all he did.

Date of experience: February 16, 2025

Rated 5 out of 5 stars
Verified

Barbara was awedome at finding me…

Barbara was awedome at finding me travel arrangements within 2 days of travel date at a fair price. Hans helped correct a situation that allowed me to travel stress free. Huge deal in my book.

Date of experience: February 02, 2025

Advertisement
Rated 5 out of 5 stars
Verified

Saved the Day After Canceled Flights

The Golden Rule team was absolutely fabulous when I was presented with some flight cancelations due to weather. The day of my international trip I was informed the first leg of my flight was canceled and the airline was unable to get me to my final destination in the timeframe I needed. I was connected with Hans who rebooked me on a different airline and was super helpful and responsive the entire time. Having Golden Rule in your corner really does take the stress off of travel logistics.

Date of experience: January 19, 2025

Rated 5 out of 5 stars
Verified

When the connecting flight for our was…

When the connecting flight for our was canceled at 1:00 am this morning due to a winter storm in Dallas/Ft. Worth, Hans responded within 5 minutes and found us the best alternate itineraries and then continued working over the next several hours to help with other questions I had about details. After working with them for 15 years, I am once again so thankful to have booked again through Sharon and Hans at Golden Rule Travel! Strongly recommend!

Date of experience: January 10, 2025

Rated 5 out of 5 stars
Verified

The excellent service!

The excellent service and amazing prices for our team even after we through them a few curves helping different members of our group to adjust their flights based on their schedules. Thank you!

Date of experience: December 18, 2024

Advertisement
Rated 5 out of 5 stars
Verified

Late-night service

We were able to get excellent and friendly late-night service on WhatsApp after all of the cancellations out of Israel, to confirm a strange flight change (to earlier in the day!) and to re-book a canceled flight.

Date of experience: October 06, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look