They emergency group was very helpful in rearranging our tickets when a friend passed away that we had to fly home a week earlier, even though it was a holiday!
Golden Rule Travel Reviews 95
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Our experience with Golden Rule has been excellent. They are responsive, knowledgeable and kind. We refer clients to them and our clients have had positive experiences as well as they work with Eldon Wagler to book their travel.
Due to last-minute weather forecasts and a complicated series of connections, I called their off-hours number on Sunday night to see if they could make changes for my Monday morning flights. The “miracle worker” at the other end of the line did it! Ouf, what relief!
Exemplary - I cannot say enough about all those I have dealt with at Golden Rule Travel - to my most loyal travel specialist, Patrick, and the emergency contact Hans. I even told my boss once that if I couldn't use Golden Rule Travel, I would have to quit!
Company details
- #13 of 42 best companies in Airline Ticket Agency
- #54 of 201 best companies in Travel Agency
- #12 of 42 best companies in Travel Aggregator
- #6 of 23 best companies in Travel Insurance Company
Written by the company
International travel experts since 1985. Peace of mind with 24/7 emergency customer service for when air travel goes wrong. Specializing in churches, non-profit orgs, missionaries, and other group travel.
Contact info
6834 County Road 672, Suite 102, 44654, Millersburg, United States
- +1 (330) 893-1501
- sales@goldenruletravel.com
- goldenruletravel.com
Emergency Help
They emergency group was very helpful in rearranging our tickets when a friend passed away that we had to fly home a week earlier, even though it was a holiday!
Date of experience: April 18, 2025
Great customer service with Golden Rule!
Our experience with Golden Rule has been excellent. They are responsive, knowledgeable and kind. We refer clients to them and our clients have had positive experiences as well as they work with Eldon Wagler to book their travel.
Date of experience: April 03, 2025
A great last-minute solution…
Due to last-minute weather forecasts and a complicated series of connections, I called their off-hours number on Sunday night to see if they could make changes for my Monday morning flights. The “miracle worker” at the other end of the line did it! Ouf, what relief!
Date of experience: March 31, 2025
Super helpful in rerouting our flights…
Super helpful in rerouting our flights after missing our connection.
Date of experience: March 12, 2025
Easy to communicate with
Easy to communicate with. Very helpful in booking airline tickets for a large group.
Date of experience: February 24, 2025
Exemplary
Exemplary - I cannot say enough about all those I have dealt with at Golden Rule Travel - to my most loyal travel specialist, Patrick, and the emergency contact Hans. I even told my boss once that if I couldn't use Golden Rule Travel, I would have to quit!
Date of experience: February 19, 2025
Can't thank Golden Rule Travel enough so thankful for all their help!
We are so very thankful for for Golden Rule Travel. They were amazing helping us get back went our flight was canelled in Kathmandu. Hans worked through the night to make sure we could get back home. We are so very grateful and feel so blessed to have him take care of us. WE CAN'T THANK YOU ENOUGH!
Date of experience: February 23, 2025
it was fantastic having help with my…
it was fantastic having help with my canceled flight. then my phone was not working and you helped book my rental car to make it in time for my conference.
Date of experience: February 18, 2025
Rebooked while in Papua New Guinea on a Sunday
I was in Papua New Guinea when a flight was cancelled and I had to book new flights. It was Sunday evening back in the U.S. but I contacted the Golden Rule emergency email and Han’s was able to rebook my flights in less than an hour. Very grateful!
Date of experience: February 17, 2025
Schedule Change Emergency Need
The experience was appreciated because Hans did a wonderful job and was able to rebook my clients when they could not in India. I am grateful for all he did.
Date of experience: February 16, 2025
Absolutely Fantastic
Everything was perfect from start to finish. The quality, the service, and the whole experience exceeded my expectations.
Date of experience: February 10, 2025
Barbara was awedome at finding me…
Barbara was awedome at finding me travel arrangements within 2 days of travel date at a fair price. Hans helped correct a situation that allowed me to travel stress free. Huge deal in my book.
Date of experience: February 02, 2025
Saved the Day After Canceled Flights
The Golden Rule team was absolutely fabulous when I was presented with some flight cancelations due to weather. The day of my international trip I was informed the first leg of my flight was canceled and the airline was unable to get me to my final destination in the timeframe I needed. I was connected with Hans who rebooked me on a different airline and was super helpful and responsive the entire time. Having Golden Rule in your corner really does take the stress off of travel logistics.
Date of experience: January 19, 2025
When the connecting flight for our was…
When the connecting flight for our was canceled at 1:00 am this morning due to a winter storm in Dallas/Ft. Worth, Hans responded within 5 minutes and found us the best alternate itineraries and then continued working over the next several hours to help with other questions I had about details. After working with them for 15 years, I am once again so thankful to have booked again through Sharon and Hans at Golden Rule Travel! Strongly recommend!
Date of experience: January 10, 2025
Fast and professional!
Date of experience: January 09, 2025
The excellent service!
The excellent service and amazing prices for our team even after we through them a few curves helping different members of our group to adjust their flights based on their schedules. Thank you!
Date of experience: December 18, 2024
Having a person available to help with…
Having a person available to help with emergencies that arise over the weekend is a huge blessing. Hans was able to help us get a new flight when the original one was canceled.
Date of experience: October 20, 2024
Hans got me a ticket when the airline's…
Hans got me a ticket when the airline's canceled my flight. I can get my connected flights.
Date of experience: November 03, 2024
Late-night service
We were able to get excellent and friendly late-night service on WhatsApp after all of the cancellations out of Israel, to confirm a strange flight change (to earlier in the day!) and to re-book a canceled flight.
Date of experience: October 06, 2024
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