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Rated 5 out of 5 stars

Gema&Co did a absolutely amazing job. I had a fee questions to start with so I sent a email and within minutes received a response (it was also late at night). They notified me when the ring shipped and upon receiving it, it was absolutely stunning.

Rated 5 out of 5 stars

The ring was shipped promptly and it’s even more beautiful in person. The process was simple and it complements my engagement ring perfectly. Thanks guys.

Rated 5 out of 5 stars

Gema&Co custom made my engagement ring and two wedding bands and I couldn't be more in love with them!! They're absolutely gorgeous and I get compliments on them all the time. They were also so easy to work with and their turn around time was super quick! Can't recommend them enough 🤍

Rated 5 out of 5 stars

Customer was service good and their response time was no later than 1 business day. Gema&Co perfomed the tasks that was descibed in the email and I am thankful.


Company details

  1. #7 of 131 best companies in Jewelry Store
  2. #4 of 39 best companies in Jeweler
  3. #5 of 44 best companies in Jewelry Designer

Written by the company

Discover conflict-free, environmentally friendly, lab created Moissanite and Diamond fine jewelry. Free shipping, easy returns, lifetime warranty.


Contact info

4.9

Excellent

TrustScore 5 out of 5

300 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
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Amazing service from Gema&Co

The ring was shipped promptly and it’s even more beautiful in person. The process was simple and it complements my engagement ring perfectly. Thanks guys.

Date of experience: April 18, 2025

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Rated 5 out of 5 stars
Verified

Gema&Co did a absolutely amazing job

Gema&Co did a absolutely amazing job. I had a fee questions to start with so I sent a email and within minutes received a response (it was also late at night). They notified me when the ring shipped and upon receiving it, it was absolutely stunning.

Date of experience: April 11, 2025

Rated 5 out of 5 stars
Verified

My custom wedding ring gets so many compliments!

Gema&Co custom made my engagement ring and two wedding bands and I couldn't be more in love with them!! They're absolutely gorgeous and I get compliments on them all the time. They were also so easy to work with and their turn around time was super quick! Can't recommend them enough 🤍

Date of experience: April 10, 2025

Rated 5 out of 5 stars
Verified

Custom Ring - 100/10

Working with Liz Weaver on what I needed but also having it expedited before the trip I had planned to propose on was not a small feat. Liz did a good job communicating timelines and all prices that would be included. 100/10 on this. Liz was great to work with and I know my responses at all times of the day were probably sporadic, I never went more than 8-10 hours without hearing back.

Fast forward to a month after the proposal and daily my fiance looks at the ring like the first day in absolute awe of how well it turned out and how well it sparkles.

Date of experience: February 19, 2025

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Rated 5 out of 5 stars
Verified

Exactly what I wanted!

The constant communication from the company while getting a custom piece made was so great! I knew where my ring was every step of the way. The designers knocked it out of the park on the first try with their renders and the when the ring arrived it absolutely exceeded expectations. The quality of the diamond and the polish on the band and setting were amazing!

Date of experience: March 24, 2025

Rated 5 out of 5 stars
Verified

love it!

They were super communicative and quick to answer questions. The shipping was quick and the ring is lovely!

Date of experience: March 19, 2025

Rated 5 out of 5 stars
Verified

Very satisfied

The ring was exactly as I wanted! The process of ordering was seamless. Communication was timely. Overall, a great experience.

Date of experience: March 17, 2025

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Rated 2 out of 5 stars
Verified

Production was delayed so I reached out…

Production was delayed so I reached out voicing concern about the ring not coming in on time for my proposal date. I received an email back saying my ring would arrive well before the date of my proposal and here we are. The day before I leave for the vacation I planned for the proposal and no ring. Customer service was unhelpful and you would think with an expensive purchase that needs to arrive in a timely manner, expedited shipping would be the answer, not regular USPS shipping. Very disappointed.

Date of experience: February 25, 2025

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Reply from Gema&Co

Hi Charlie, we fully apologize for the production delay. The surprise tariffs two weeks ago halted our production lines as our regularly required chemical materials and tooling were completely halted and turned away.

However, we completed your ring on the 27th and USPS provided the expected delivery date of March 3 for your delivery address via your selected shipping method. This was a 5+ day window for your delivery timeline of March 8 and did not feel it was necessary to upcharge you by upgrading your shipping. Once the shipment leaves our facility, we're no longer in control of the delivery timeline.

We are very sorry that USPS has delayed delivery of your shipment and will contact our USPS agent on the location of your shipment at this time.

We'll follow up with you via email.

- Liz Weaver, Gema&Co

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Rated 5 out of 5 stars
Verified

Absolutely great!

I had to have my order made a little sooner then expected, but they absolutely delivered! The ring was gorgeous and they were super kind and responsive! The ring arrived safely and on time as well. Overall, a great and simple process I would recommend for everyone.

Date of experience: February 19, 2025

Rated 5 out of 5 stars
Verified

Excellent customer service

Excellent customer service, Liz communicated clearly and surprisingly quickly through the entire purchase process. Quick shipping, it made it across the country in less than three days, quite impressive for my area. Great price point and amazing quality. I ahould hopefully never need another engagement ring but Gema&Co will be my first choice for any further jewelry purchases.

Date of experience: February 19, 2025

Rated 5 out of 5 stars
Verified

A stunning and timeless piece delivered in short order that will be treasured for a lifetime

Absolutely thrilled with my fiancee's custom moissanite engagement ring! The craftsmanship is flawless, and the sparkle is breathtaking. I had a tight timeline, but Liz Weaver and her team went above and beyond to deliver a stunning, high-quality piece on a tight schedule. Their attention to detail, responsiveness, and dedication made the entire process smooth and stress-free - Liz got back to me within half an hour of messaging her on Instagram! If you're looking for exceptional jewelry and top-tier customer service, I can't recommend Gema&Co enough.

Date of experience: February 05, 2025

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