4.8
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We ordered a Gold Bond Arctic mattress from FUTONland. Our salesman was Tony. He was
wonderful to work with. Tony's communication skills and patience made our out of state purchase
seamless. We even received our mattress earlier than expected.
I would highly recommend FUTONland.
Very easy to order the item, and very fast delivery. I was looking for a Natura pillow, which are becoming harder to find in the US. Futonland had them. After placing the order, an actual living, breathing person called to confirm the order and let me know about when it would be shipped. The pillow arrived sooner than expected, and is just as comfortable as I hoped.
They were very careful to ensure I know exactly what I was buying. The whole process took a little longer than I expected, but I appreciated the careful consideration. Love the cotton/wool futon, excellent product and superb quality. So nice that it is latex free.
I don't usually write a review. I've been dealing with Futonland for several years. The furniture is very nice and accomodates small apartments. But the customer service is unbelievable, they go beyond and this company always makes sure that the customer get what they want.. Lots of communication. This is why I say come by and see them
I repeat I am still; looking at their web page to see if I can buy more.
Futonland is a well-established furniture retailer that has been providing functional furniture solutions since 1995. The company is known for innovative convertible sofa beds, futons, mattresses, beds, and other home furniture. With its commitment to customer satisfaction, Futonland has established itself as a trusted source of high-quality furniture with nationwide delivery and stellar service.
730 Amsterdam Ave, 10025, New York, United States
4.8
4K reviews
Replied to 88% of negative reviews
Typically replies within 1 week
We ordered a Gold Bond Arctic mattress from FUTONland. Our salesman was Tony. He was
wonderful to work with. Tony's communication skills and patience made our out of state purchase
seamless. We even received our mattress earlier than expected.
I would highly recommend FUTONland.
Date of experience: April 07, 2025
They were very careful to ensure I know exactly what I was buying. The whole process took a little longer than I expected, but I appreciated the careful consideration. Love the cotton/wool futon, excellent product and superb quality. So nice that it is latex free.
Date of experience: March 18, 2025
Very easy to order the item, and very fast delivery. I was looking for a Natura pillow, which are becoming harder to find in the US. Futonland had them. After placing the order, an actual living, breathing person called to confirm the order and let me know about when it would be shipped. The pillow arrived sooner than expected, and is just as comfortable as I hoped.
Date of experience: April 01, 2025
The service is friendly, and honest. No one tried to hassle me, and they explained all the details. Delivery was in 3 days. I'm very impressed with them!
Date of experience: March 25, 2025
I received my encased coil mattress quickly and it's great! There are very few companies that are as attentive as the people at Futonland. It's appreciated!
Date of experience: March 26, 2025
The ordering process was very straight forward and I really appreciated the follow up call, WITH A REAL PERSON! The order arrived on time as expected and neatly packaged, for a mattress I was quite impressed.
Date of experience: March 21, 2025
I absolutely love this company. They were professional from start to finish & the futon I received is absolutely stunning and beautifully built.
I would highly recommend this company to anyone who wants a truly gorgeous futon, it exceeded my expectations in every way.
Date of experience: March 07, 2025
Excellent customer service! They confirmed my order by phone within 2 hours of being placed and order was shipped out the same day.
Date of experience: March 07, 2025
quick delivery... a phone call to make sure I had ordered the correct item... very courteous
Date of experience: March 05, 2025
What made my experience great is the fact that after placing my order online, I received a phone call. I was called to make sure I knew what I was buying. I enjoyed our conversation. It made me believe that here was a company that really cared about the product. And thanks for such a quick delivery also.
Date of experience: March 06, 2025
Customer service at this store is very communicative and knowledgeable. However, the items I purchased, coconut coir bed pads, were listed by Futonland under a made-up brand name "TFSleep", while they were actually manufactured by a different brand, The Futon Shop. I am disappointed, I thought this store was trustworthy, but they obscured what brand was manufacturing the item.
Date of experience: February 25, 2025
Reply from Futonland
We’re sorry to hear you feel this way. TFSleep is indeed a legitimate brand under The Futon Shop, which manufactures this line of products. We strive to provide clear and accurate product information, and we appreciate your feedback. If you have any further concerns, please feel free to reach out—we’d be happy to assist.
A bit of a delay in receiving, but the barstools arrived and are terrific. Easy to assemble, and the olive green leather is great.
Date of experience: March 04, 2025
The whole customer experience was great. The only issue was the tracking of the product. It got stuck in at the Metropolitan Warehouse and Delivery's Tampa Deliver Hub. The product was there on 2/19/2025. Our schedule delivery was 2/28/2025. I had to call them on the 2/27/2025 to see if the deliver was still planned on 2/28/2025. I never received a timeframe conformation notification 24 to 48 hours prior to the delivery date. After I made the call to the Metropolitan Warehouse and Delivery, I found out it was on schedule for the 28th
Date of experience: March 04, 2025
Solid quality futon frame and futon mattress. Great customer service. Timely shipping and delivery. :)
Date of experience: February 12, 2025
I was happy to find a local company with enough variety and good quality futons that the process was easy. But I couldn't believe that within 24 hours I would have my beautiful futon. I chose the white glove service and the fellows were pleasant curteous and careful with my purchase.
Date of experience: February 22, 2025
Easy website to navigate and examine options on products. Communications easy and professional. Speedy fulfillment of order. Good follow up communication. Excellent product. Very satisfied and highly recommend.
Date of experience: March 01, 2025
Item was easy to order. We chose a 3 inch king size mattress and tatami mats. Company called next day to verify the order and we had it in less than a week. Quality appears good. We’ve had a few days to sleep on it and it is comfortable ( I was already accustomed to a thin mattress).
Date of experience: February 17, 2025
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