Flyone Reviews 279

Wouldn't even considering to give them a star if I could have! 40quids to print a boarding pass! need to do online check-in two days ahead? Unreal! Scam scam scam we end up paid the same price as non low cost airline. Onboard seat small! Not even water for passenger. Air con to no existing! Stuffy can't breath on the plane. The worst do not fly with them.

Date of experience: April 19, 2025

One of the worst experiences I had so far with flight companies. Their website is just a scam. They making money through cheating on people with complex UI and rules such as closing online checking 4h before the flight, but even before that time it's nearly impossible to figure out how to do it. Than they will charge you 36 euro for filling in your details in the check in desk. The personal is rude, to me they said "Website worked for 130 passengers, are you special?". It's just insane. But even if you checked in they demand to print the ticket and if you won't do it they charge you as well. They also will measure every inch of your bag and if it won't fit - they will charge you as well. Total humiliation. It's the first and last time I use this company for a flight.

Date of experience: April 04, 2025

I helped a person with the purchase of a ticket with this ridiculous kkompany. When I filled in the passenger details, a typing error crept in and the wrong name was saved. On their website there is a fee of 70 euros for changing the name/the person, but in this case the name only had to be corrected, the person remained the same. A typing error, nothing intentional =70 euros. Colossal. I recommend using the bike instead of this kkompany.

Date of experience: March 24, 2025

Lower service than on low-cost.
Money laundering shit

Date of experience: March 09, 2025

This is the worst company! There are no cancellation options for flights, not even months in advance. Even if you book six months ahead, they won’t allow cancellations under any circumstances—even in extreme situations. Completely unfair and disappointing!

Date of experience: February 20, 2025

They have misleading pricing—they don't disclose the non-refundable policy when purchasing tickets or that the ticket cannot be amended. They display one price initially, but when you try to book, the price suddenly increases.

I recorded the entire booking process and found no clear mention that the ticket was non-refundable before completing payment. After contacting their customer service, they refused to offer a refund or even a date change, despite their system’s lack of transparency.

I have now raised a claim with the UK Civil Aviation Authority (CAA) and filed a chargeback with my bank due to their misleading business practices. Avoid this airline if you value clear pricing, fair policies, and good customer service.

Date of experience: February 17, 2025

Worst experience and flight company. Never again

Date of experience: August 06, 2024

The worst experience.

Date of experience: February 13, 2025

Most horrible experience ever. Horrible staff. Charged 130euros for bag that fits under seat.
And time I had booked ticket with cancellation fee of 60euro only to be returned 20euro. Flyone one is mafia

BOYCOTT THIS AIRLINE

WIZZ AIR FLYS TO CHISINAU ALSO

Date of experience: February 02, 2025

Not a serious company.
They try everything to steal you money, in very unfair way.

I've been charged 45€ to check-in at the airport, because online it was not possible (online check in not available) even if it was several hours before the flight.

This is a robbery that should be illegal. I didn't have any other options then to pay.

Date of experience: January 27, 2025

They cancelled my return flight with almost no notice, and then refused to make the refund. Now I need to spend my time on making sure I get my money back. First and only ever experience with this company - absolutely will never use them again, and would recommend you to do the same

Date of experience: December 27, 2024

I had the misfortune of flying with Flyone on December 22 from Tel Aviv to Chisinau, and it was the worst experience I’ve ever had with an airline.
The flight was scheduled for 22:40 but was delayed after check-in. We boarded the plane at 1:00 AM, only to sit for almost an hour without air conditioning, water, or proper ventilation. It was suffocating.

At 2:00 AM, we were informed that the flight would now depart until 5:30 AM and were told to leave our luggage on the plane and return to the airport. As we started to leave, they changed their minds and told us to go back and collect our bags. This back-and-forth was chaotic and completely unprofessional.

We finally departed at 5:15 AM, but not before enduring hours of confusion, discomfort, and complete disorganization. The crew was aggressive, unhelpful, and clearly unprepared to handle the situation.
This was, without a doubt, my last time flying with Flyone. If you value your time, money, and sanity, I strongly recommend choosing another airline.

Date of experience: December 22, 2024

📢 WARNING! If you value your nerves and money, NEVER fly with Flyone.

⚠️ Here's my story:
On October 17th, I was scheduled to fly on flight [flight number] from Tel-Aviv to Antalya with a connection in Cisinau (5F 448 flight). Just 2 hours before departure, the company abruptly canceled the flight, leaving me stranded and offering me the flight the next night. I was already on my way to the airport at that point. No one cared that in this case I would have missed my flight to Antalya (Pegasus Airline) and miss the business meeting.

❌ But the nightmare didn’t end there:

I applied for a refund with the help of the Agent company (Kupibilet) but the Airline disappeared for 3 months! Every email and call went unanswered or saying to wait until funds appear on my credit card.
They withheld my money and ignored their passengers, showing zero accountability.

💬 My conclusion: Flyone represents a complete disregard for its customers. Instead of care and responsibility, you’ll get stress, wasted time, and financial losses.

🛑 I will be filing a complaint with aviation authorities and strongly recommend EVERYONE avoid this airline at all costs!

Share this story to ensure no one else suffers like this.

#Flyonescam #PassengerRights #TerribleService

Date of experience: October 17, 2024

The worst airline ever!
We booked our flight from Manchester to Chișinău on 21.01.2025, with a return on 25.01.2025. They changed the flight from the 21st to the 25th! They are so stupid and incompetent that they scheduled both flights on the same day! What’s worse, the return flight from Chișinău is now earlier than the flight they rescheduled!
Irresponsible company!
So now it’s like this: I live in Manchester, but after they made their changes, my first flight is from Chișinău. So now I’m supposed to fly from Chișinău to Manchester, land in Manchester at 8:30, and then take the flight from Manchester back to Chișinău at 9:30 😂

Date of experience: December 30, 2024

A heartless airline with shady fee practices. They charge for children prams for god sake!!! And to add insult to the injury, on their website the fee is 50eur for the airport checkin, but somehow in reality they charge almost 70eur. I witnessed a poor mom crying and then leaving their pram with them because they could not afford the fee and then carrying the child on her hands all the way to the gates which is a rather long journey in this airport. Heartless, shame! I don't know any other airline who does this!

Date of experience: December 28, 2024

Flight Number: J3G17S

I am extremely disappointed with my recent experience with FlyOne. The flight was initially delayed multiple times: first from 5:00 PM to 7:00 PM, then to 9:00 PM. At 8:30 PM, it was abruptly canceled, citing bad weather as the reason.

However, this explanation feels unacceptable, as flights from other airlines were still operating under the same weather conditions. This inconsistency raises questions about the real reason for the cancellation.

FlyOne’s handling of the situation was frustrating. Passengers were left waiting for hours without clear communication or timely updates. This level of service is far below what customers should expect from an airline. I hope FlyOne will take steps to improve its operations and communication in the future.

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Sunt extrem de dezamăgit de experiența mea recentă cu FlyOne. Zborul a fost întârziat de mai multe ori: inițial de la ora 17:00 la 19:00, apoi până la ora 21:00. La ora 20:30, a fost anulat brusc, motivul invocat fiind condițiile meteorologice nefavorabile.

Cu toate acestea, această explicație nu este acceptabilă, deoarece alte companii aeriene au operat zboruri în aceleași condiții meteorologice. Această inconsecvență ridică semne de întrebare cu privire la adevăratul motiv al anulării.

Gestionarea situației de către FlyOne a fost frustrantă. Pasagerii au fost lăsați să aștepte ore întregi fără comunicare clară sau actualizări la timp. Acest nivel de servicii este mult sub așteptările clienților de la o companie aeriană. Sper ca FlyOne să ia măsuri pentru a-și îmbunătăți operațiunile și comunicarea pe viitor.

Date of experience: December 19, 2024

Amazing Service
Better than most low cost airlines
Paid £300 cheaper then every other airline and had top service
Would recommend

Date of experience: December 10, 2024

Scammers! They try to include services that you do not need when purchasing a ticket and you won’t be able to refund it.

Date of experience: December 14, 2024

The flight was delayed by 4 hours and the staff provided no information, refreshments or updates whatsoever. When I asked, they laughed at me and continued to chatting to each other. DO NOT fly with them - rather take a longer connecting flight to avoid FlyOne.

All other poor reviews are accurate.

Date of experience: November 26, 2024

Today, I accidentally purchased a ticket for December 24th, thinking I was booking for November 24th. I paid for several extras, including business class seats, luggage, automated check-in, and a few other add-ons. As soon as I realized my mistake—just minutes after completing the transaction—I contacted customer service. I explained the situation and asked if they could simply adjust the date to match the one I had intended to book.

Their response? A flat-out no. No date changes, no refund, no assistance whatsoever. It’s shocking to receive such poor service, especially for a mistake that could have been easily corrected. Needless to say, I won’t be flying with FlyOne again.

Date of experience: November 23, 2024