Vita and Ivette did an excellent job processing my car loan efficiently and professional. Very friendly and made me feel comfortable. Went above and beyond offering me a snack and water. Great customer service. Thank you. Susan Cawley
EECU Credit Union Reviews 1,665
•
4.8
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Been a customer with EECU for a few years and have always had a great experience with their loan process. Quick no stress application process and approval within hours. They are very competitive with other banks. Definitely a better choice for me and my family.
I feel EECU serves my better interest. They (as a team) are always courteous and can make recommendations. I love the atmosphere that is projected there, which makes me feel comfortable.
There was a line upon arrival. Thinking I was going to have to wait a while another association step up and assisted me & I told her I was at lunch she coordinated my business fast & efficiently. Also rated were better than my Tarrant County Credit union offered.
Company details
- #3 of 35 best companies in Bank
Information provided by various external sources
EECU is a not-for-profit credit union, owned by our members. We offer everything you’d expect from a financial institution, but it’s our commitment to delivering value, focus on supporting your community, and delivering a faster, friendlier personalized experience that truly reflects the EECU difference!
Contact info
1617 West 7th St, 76102, Fort Worth, United States
- (817) 882-0800
- community@eecu.org
- eecu.org
4.8
Excellent
2K reviews
Replied to 7% of negative reviews
Typically replies within 1 week
Verified
Customer service
Date of experience: April 20, 2025
Reply from EECU Credit Union
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again.
Regards,
EECU
Verified
Highly recommend
Been a customer with EECU for a few years and have always had a great experience with their loan process. Quick no stress application process and approval within hours. They are very competitive with other banks. Definitely a better choice for me and my family.
Date of experience: April 17, 2025
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
Verified
The loan process was awesome
The loan process was awesome. Easy and
Date of experience: April 16, 2025
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
Verified
Awesome Watauga Team
Awesome Watauga Team! Thanks to Mallory and management for helping us so quickly in the middle of our move.
Date of experience: April 16, 2025
Reply from EECU Credit Union
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again.
Regards,
EECU
Verified
Great customer service with kindness.
Vita and Ivette did an excellent job processing my car loan efficiently and professional. Very friendly and made me feel comfortable. Went above and beyond offering me a snack and water. Great customer service. Thank you. Susan Cawley
Date of experience: April 13, 2025
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
Verified
It was very smooth all the way
It was very smooth all the way . Roberta at Denton branch was awesome and very helpful in every aspect of our equity loan . Thank you Jimmy Worley
Date of experience: April 12, 2025
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
Verified
Very Good customer service
Date of experience: April 11, 2025
Reply from EECU Credit Union
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again.
Regards,
EECU
Verified
Vary open about interest rates and…
Vary open about interest rates and terms. Simple to complete online application.
Date of experience: April 12, 2025
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
Verified
I feel EECU serves my better interest
I feel EECU serves my better interest. They (as a team) are always courteous and can make recommendations. I love the atmosphere that is projected there, which makes me feel comfortable.
Date of experience: April 09, 2025
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
Verified
She knew exactly how to setup a new cd…
She knew exactly how to setup a new cd quickly, verify my POD's, checked their current addresses, and did everything correctly. Easy to work with and knew her job.
Lynne Forehand
Date of experience: April 09, 2025
Reply from EECU Credit Union
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again.
Regards,
EECU
Verified
We love EECU’s customer service and…
We love EECU’s customer service and ease of loan process for vehicles and HELOC, etc. We do all of our banking with EECU!
Date of experience: April 09, 2025
Reply from EECU Credit Union
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again.
Regards,
EECU
Verified
Reply from EECU Credit Union
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again.
Regards,
EECU
Verified
I HAD A GREAT EXPERIENCE WITH EECU…
I HAD A GREAT EXPERIENCE WITH EECU BUYING A NEW CAR
Date of experience: April 08, 2025
Reply from EECU Credit Union
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again.
Regards,
EECU
Verified
Reply from EECU Credit Union
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again.
Regards,
EECU
Verified
The wait in line is a little long for…
The wait in line is a little long for someone with a bad hip, but the employees are ALWAYS professional and courteous. I have never been disappointed by the service.
Date of experience: March 27, 2025
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
Verified
Michael McBride is courteous
Michael McBride is courteous, professional and very helpful.
Date of experience: March 25, 2025
Reply from EECU Credit Union
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again.
Regards,
EECU
Verified
Reliable and fast
Great bank to work with. Fast and reliable and they very honest
Date of experience: March 25, 2025
Reply from EECU Credit Union
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again.
Regards,
EECU
Verified
Thanks to Renee and Ana for all your on…
Thanks to Renee and Ana for everything you did and helping me refinance my truck it was done so quick thank you and god blessed you thank you
Date of experience: April 05, 2025
Reply from EECU Credit Union
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again.
Regards,
EECU
Verified
Auto Loan
I was easily able to apply for a refinance auto loan, get approved, and funded in very short amount of time.
Date of experience: April 04, 2025
Reply from EECU Credit Union
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again.
Regards,
EECU
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.